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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I purchased a floor mirror almost two months ago. A couple of days later, I noticed another mirror for a better price. I called and was advised that I could ****** my order since the item had not shipped. About a week later, the mirror was delivered to my door from Livig Spaces. I returned the mirror over 45 days ago and have yet to receive my refund. Delivery was verified over three weeks ago. I've been promised a call return from a supervisor over five times and have yet to receive the call or my refund.
Business response:
We appreciate you bringing your concerns to our attention and apologize for the delay in receiving your refund. We have confirmed with or warehouse that the item was received in by them, the refund will be processed shortly, and the guest will receive a confirmation email.
I attempted to cancel a delivery less than a week after the order. Initially, the agent told me there would be no cancellation fee. He then called me back to say there would be a 10% cancellation fee, but the number he gave me was more than 10%. When I asked why the number he gave me was more than 10% of the item's cost, he hung up on me. I then had to contact another customer service representative to learn that there was a 59 fee to have the order shipped back plus a 10% cancellation fee. None of this was communicated befo... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. This is a nationwide order;the cancellation request will be handled by our ********************** We have initiated the request to cancel the order and will notify you of any fees incurred and the final refund amount once the cancellation is confirmed.
I attempted to cancel a delivery less than a week after the order. Initially, the agent told me there would be no cancellation fee. He then called me back to say there would be a 10% cancellation fee, but the number he gave me was more than 10%. When I asked why the number he gave me was more than 10% of the item's cost, he hung up on me. I then had to contact another customer service representative to learn that there was a 59 fee to have the order shipped back plus a 10% cancellation fee. None of this was communicated befo... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. This is a nationwide order;the cancellation request will be handled by our ********************** We have initiated the request to cancel the order and will notify you of any fees incurred and the final refund amount once the cancellation is confirmed.
Lets start with saying, if I could leave a zero star review I would. Placed an order for a bed frame. 6 weeks out on delivery, fine. It was additionally weeks late after that. Then when it is supposed to finally get delivered, I get a phone call stating the head board was damaged, they need to order another, and itll be another 2 weeks. Finally, 5/7 I get a call saying they can delivery Thursday 5/18, and that Id be getting a call the day before with a shorter delivery window. Never got a call, never got the delivery. When I... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the delay in receiving your bed. After review of the account, it appears that this collection is no longer available, we suggest selecting an alternative collection or proceeding with the cancellation of your order for a full refund.
Lets start with saying, if I could leave a zero star review I would. Placed an order for a bed frame. 6 weeks out on delivery, fine. It was additionally weeks late after that. Then when it is supposed to finally get delivered, I get a phone call stating the head board was damaged, they need to order another, and itll be another 2 weeks. Finally, 5/7 I get a call saying they can delivery Thursday 5/18, and that Id be getting a call the day before with a shorter delivery window. Never got a call, never got the delivery. When I... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the delay in receiving your bed. After review of the account, it appears that this collection is no longer available, we suggest selecting an alternative collection or proceeding with the cancellation of your order for a full refund.
ONE STAR IS TOO MANY!I bought the perfect firm sectional in January and its already so destroyed, soft and broken that we can feel the bottom of cushion and wood on framing. We can also feel feathers poking **, which is so bad that I had to buy pretty blankets to sit on. Its so uncomfortable and embarrassing when people come over, and Im so upset but cant afford to buy another one. It was 3K which is so much money. I dont recommend anyone shop at living spaces. The quality is the absolute worst!
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon review of the account, we show the guest was granted approval to reselect to a different collection in April of 2023. The new order was cancelled, and the funds are on store credit. Please contact ** at ************** to take advantage of the offer.
ONE STAR IS TOO MANY!I bought the perfect firm sectional in January and its already so destroyed, soft and broken that we can feel the bottom of cushion and wood on framing. We can also feel feathers poking **, which is so bad that I had to buy pretty blankets to sit on. Its so uncomfortable and embarrassing when people come over, and Im so upset but cant afford to buy another one. It was 3K which is so much money. I dont recommend anyone shop at living spaces. The quality is the absolute worst!
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon review of the account, we show the guest was granted approval to reselect to a different collection in April of 2023. The new order was cancelled, and the funds are on store credit. Please contact ** at ************** to take advantage of the offer.
I purchased a reclining sofa. Less than 3 weeks in the springs broke. I asked for an even exchange. I was told that since this has been 3 weeks (over 7 days) they will not. You should not spend 3 thousand dollars for something that has obvious defects and have to keep it. You also should not have employees who are clearly more interested in protocol than building a relationship with clients. I just bought a house and will be finishing it completely. This company is clearly not interested in earning any more business form thi... read more
I purchased a reclining sofa. Less than 3 weeks in the springs broke. I asked for an even exchange. I was told that since this has been 3 weeks (over 7 days) they will not. You should not spend 3 thousand dollars for something that has obvious defects and have to keep it. You also should not have employees who are clearly more interested in protocol than building a relationship with clients. I just bought a house and will be finishing it completely. This company is clearly not interested in earning any more business form thi... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 9:00 p.m.
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