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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I bought the warranty on my couch because they told me EVERYTHING IS COVERED - tears, rips, malfunctions, fading etc. I followed their instructions to submit a claim. There are many questions when submitting a claim and its very confusing. They even had me upload a video of one of the malfunctions. After selecting many answers to questions I was not sure about, they said they would give me their decision. Their decision to NOT COVER any of the issues with the couch came within 1 minute! I have asked and asked to have someone... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience, so that we can better assist you please provide your sales order number and or the name and telephone number associated with the order in question.
I bought the warranty on my couch because they told me EVERYTHING IS COVERED - tears, rips, malfunctions, fading etc. I followed their instructions to submit a claim. There are many questions when submitting a claim and its very confusing. They even had me upload a video of one of the malfunctions. After selecting many answers to questions I was not sure about, they said they would give me their decision. Their decision to NOT COVER any of the issues with the couch came within 1 minute! I have asked and asked to have someone... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience, so that we can better assist you please provide your sales order number and or the name and telephone number associated with the order in question.
Worst of all! I waited 2 weeks for my order to get delivered only to know that they cannot fulfill the request. They didn't email or anything and I had to reach out for my refund. Customer representatives are worst and this business is a scam. DO NOT BUY ANYTHING HERE!!!
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon review of the account, it has been determined that a malfunction in the inventory system resulted in the items being displayed as purchasable, despite the fact that some of the items were discontinued from the collection. We have confirmed that the order was cancelled. We will share the details of this complaint with upper management to ensure this does not happen again.
Worst of all! I waited 2 weeks for my order to get delivered only to know that they cannot fulfill the request. They didn't email or anything and I had to reach out for my refund. Customer representatives are worst and this business is a scam. DO NOT BUY ANYTHING HERE!!!
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. Upon review of the account, it has been determined that a malfunction in the inventory system resulted in the items being displayed as purchasable, despite the fact that some of the items were discontinued from the collection. We have confirmed that the order was cancelled. We will share the details of this complaint with upper management to ensure this does not happen again.
They left me on hold for 2 and half hours. In a attempt to have me down the line because they have not replaced my umbrella that I have a warranty on. Only to pick up the line and state the person was gone. Am a total disable person who can not just go to the store.
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. The manufactures warranty expired on 8/25/2022, please contact Carefree directly at**************. We have shared the details of this complaint with management for further review.
***************** WHAT delivery service? I have been waiting since mid April for a sofa, and NOW I get a text message from them telling me it will be delivered tomorrow?!? WTH? I work in a hospital emergency room and they seem to think I can just jump up, and take off on THEIR schedule?!?! I won't be bothering with this bunch of idiots again! And do not get me started on their "customer service"! That's a joke in itself. WORSE BUSINESS I HAVE EVER DEALT WITH!
Business response:
We appreciate you bringing your concerns to our attention and apologize for the length of time it has taken to receive your order. We have shared the details of your complaint with our nationwide team for further review. If you need to reschedule your order, please contact XPO at*********** or***********.
They left me on hold for 2 and half hours. In a attempt to have me down the line because they have not replaced my umbrella that I have a warranty on. Only to pick up the line and state the person was gone. Am a total disable person who can not just go to the store.
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. The manufactures warranty expired on 8/25/2022, please contact Carefree directly at**************. We have shared the details of this complaint with management for further review.
***************** WHAT delivery service? I have been waiting since mid April for a sofa, and NOW I get a text message from them telling me it will be delivered tomorrow?!? WTH? I work in a hospital emergency room and they seem to think I can just jump up, and take off on THEIR schedule?!?! I won't be bothering with this bunch of idiots again! And do not get me started on their "customer service"! That's a joke in itself. WORSE BUSINESS I HAVE EVER DEALT WITH!
Business response:
We appreciate you bringing your concerns to our attention and apologize for the length of time it has taken to receive your order. We have shared the details of your complaint with our nationwide team for further review. If you need to reschedule your order, please contact XPO at*********** or***********.
If I could give zero stars I would. This company and customer service are both terrible. The chairs took way longer to get here and only one out of two actually arrived because one was damaged in shipping. Also they had me buy two batteries for the chairs but didnt tell me there was a 7 day return policy and I didn't get my chair to try the batteries on for 3 weeks after. They didn't care about that at all and refused to let me return the batteries that did not work, they only stayed charged from a full charge for 2 hours! I... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. We are unable to locate an account for you, so that we can better assist you please provide your sales order number and or the name and telephone number associated with the order in question.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4 star rating with 4,295 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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