Living Spaces

Cathy H 

on BBB

2 years ago

I bought four thousand dollars worth of furniture: sofa, chair sleeper and ottoman. After just two weeks I noticed that the fabric is already sagging, the stitching around the cording on the cushions is puckered and the seats feel gravely. I have tried to work with customer services, they sent techs out twice. These techs both agreed with me about the very poor quality of the pieces. Each time they visited they said that LS would call me. I never received any calls. I called and talked to a manager; he said this is "just cus... read more

Mike L 

on BBB

2 years ago

I purchased the reclining Capri Sofa in March. It gets limited use and has been kept under a pergola with a roof that shades it from direct sunlight and protects it from rain. The fabric covering the cushions has started to do what Living Spaces calls "fabric pilling" and it says it is to be expected with some, what I consider inferior, fabrics. Basically the covers are fuzzing and the fuzz is matting into *****. They told me this is not covered under warranty and I'll have to shave the fuzz and ball with a battery operated ... read more

Oscar L 

on BBB

2 years ago

My family bought a sofa set from living spaces here in the ******** back over 6 months ago. The original set had manufacturers defects and was essentially broken. We put in a claim and after months of back and forth, they finally approved to replace with a different set. We paid roughly $1900 for the set. We then went back to the store with our credit and chose a whole different set to replace the broken ones. Well, what do you know the quality and workmanship of these sofas does not reflect what they display at the showroom... read more

Diane M 

on BBB

2 years ago

Another "Zero Stars if I could" review here! Almost same EXACT story as a few I've read below. Bought a ~$3,500 sectional that was their "top tier" level of furniture. Also got suckered into the warranty plan (like an idiot). Here I am, less than 2 years after owning the couch and it looks and feels like I picked it up out of an alley somewhere. We don't allow the dog on it, shoes, food or drinks. We sit on it in the evenings. It has completely lost it's shape. You can't fluff the pillows back into shape. The material is lik... read more

Pamela C 

on BBB

2 years ago

I would give 0 stars if I could. I purchased a sectional from Living Spaces in ****** **. It was delivered on June 11 th 2022, so I have had it for 3 months and the fabric is such poor quality that the entire sectional is covered in snags. Most of the snags I cant even figure out how it happened. I purchased the best protection plan they offer and they will not cover snags it turns out and Living Spaces says they also deny my claim. So I paid over $5000.00 and have a sectional that looks worse than any couch I have ever had.... read more

Connie M 

on BBB

2 years ago

You won't believe how greedy this company is. To start I have purchased a full electric sectional A very nice dining table and then purchased additional seats My recent purchase was an outdoor furniture set; sectional, umbrella, and gas fire pit. Yes we have spent thousands here. The outdoor sectional we barley used . The structural support broke and won't support any coushions. All this happened before their 1 year warranty however life happens . I called 13 days after my warranty expiration date and they are refusing ... read more

Adriana S 

on BBB

2 years ago

Went to the store 9/26/2022... no one was willing to help after waiting long time the 1st person tried to help but he couldn't find the chair I was told it was on display but it wasn't. We told saw another chair he told us he was gonna get paper work and get back to us in 5 mins. He never came back. We had to look for a 2nd person she was talking with coworkers no interestin help any customers. We approached her and she gave ** a pricing on a chair and 5yr warranty ... I applied for credit card with her after she gave me cre... read more

Mary S 

on BBB

2 years ago

We purchased our sofa on July 6, 2022. Today's date is 9/25/2022 and we STILL do not have a couch. There is no update on when we'll be receding our couch, as well as the customer service number not having any more information than we do. This entire corporation is a fraud. The service and communication is abysmal and they lack any type of customer service skills. Today, my boyfriend and I will be going in to the store to discuss the issues of not having a couch that we paid $1,200+ for, 3 months later. We were promised deliv... read more

Robin M 

on BBB

2 years ago

I would give 0 stars if it was possible. I ordered three pieces of furniture, and all three arrived broken on arrival. After calling to see what could be done about this, they offered up to 25% the order. Who would want broken furniture even with 25% off? Now I am trying to return this to get my money back, and they have made it next to impossible to do so. I am considering filing a dispute with my credit card and would encourage nobody to do business with this extremely unprofessional "company".