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Living Spaces
- Retail
- Glendale, AZ
About this business
Discover Living Spaces with stylish, affordable furniture and home décor. Find sofas, bedroom sets, dining tables, mattresses, and more. Shop modern, classic, and contemporary designs for every home.
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I hope more people check BBB reviews before purchasing from Living Spaces. They are low quality with inflated pricing. Delivery and **************** is terrible. I've had floor last scuffed from deliverers which took 2 months to resolve. 9/10 you're routed to a CS Center outside of ****** to people who haven't been trained properly and if you ever do get a CS rep in ****** -- their attitude is terrible. Had a delivered that wouldn't fit around the corner in the hallway and without exploring other options, like stairs, lazy m... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with management. If the issue remains unresolved, please email us at ***************@livingspaces.com
I would have rated Living Spaces a zero had I been permitted by the system and would not NOT recommend LS to anyone. I placed an order in June 2022 for a dresser. Upon arrival in July 2022, the item was damaged. I contacted LS and was informed a replacement order would be shipped within a week, which it did not. The replacement order finally shipped in August 2022. In mid-September, I checked the status of the order, only to find out the item had been canceled and marked as "damaged" by the third party delivery company. LS n... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Credit/debit card information is only stored in our system for 90 days from the original delivery date. In the event a refund is processed on the 91st day of purchase will auto default to a refund check as by then the credit/debit card information has already auto erased. A refund check was issued and voided as the guest requested a name change which further delayed the checks arrival. Once the name change took place... read more
I bought a bedroom set at Living Spaces in ****** **********. Confirmation code LQK2CF.They charged $100 for delivery and assembly, not free shipping as the add. When they delivered and assembled the bed then left I saw the slats was not at the center a little off at the edge. I called customer service and they said will send someone come over to fixed but I know it won't be strong enough ** the edge was already damaged. I decided to return the whole bed set. They came to pick them up on December 27th 2022 but until today Ja... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show the bed and nightstand were returned due to customer preference, for that reason the $99.00 original delivery fee is nonrefundable, we're also showing a $59.00 pick up fee and a $54.00 restock fee were deducted from the refund for the bed as well as a $12.00 restock fee deducted from the refund for the nightstand. Items returned for any reason other than defects or damages up... read more
I ordered a bed set on 1/5 to be delivered by 1/9 because I have some important guests coming on 1/22 and will stay for a month. On 1/9, Living Spaces delivered the bed and mirror and told me the dresser was heavily damaged, so they did not deliver it. I opened the bed box and the side rails were damaged. I arranged an exchange. They came on 1/12 and exchanged the bedsides, and delivered the dresser. I opened the box and the dresser was heavily damaged (I believe they just delivered that heavily damaged dresser they had). I ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Please clarify if the bed is assembled. It appears the dresser is on backorder as we anticipate receiving inventory by 2/15/2023. If you are unable to wait for the new dresser to arrive, we will make the exception and honor a return without fees.
I bought a couch and love seat from this company 2 years ago and also bought their 5 year warranty plan. My love seat a spring fell off and the usb port broke. I reported this to the warranty service website within the 5 year warranty period. I didn't know, reporting this damage was my first time, that you needed to report this incident within 30 days or the warranty will not cover this damage. I do not remember a salesperson from Living Spaces telling me that the policy will not honor your request if you report the damage o... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. When purchasing the carefree protection plan, the guest is given a pamphlet that details how to file a claim through carefree as it displays a telephone number and web address. In the event the guest isn't sure how to actually file the claim, instructions are listed on the carefree website as well as Living Spaces, what is covered and what isn't covered is also displayed on the websites. The guest can also call the... read more
If the reviews and stars dont give away what terrible customer service is, this review will. We ordered a couch at the end of 2022. Couch was delivered, but the delivery folks scuffed it on our entry way and we had to request a replacement. Replacement was ready for delivery and scheduled for 12/19. On 12/19 the delivery driver showed up 2 hours ahead of the delivery window that was showing on the tracker. When I checked the tracker while on the phone with him, it still says he was elsewhere delivering. Living Spaces said I ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show our Delivery Support Team has spoken with the guest on 1-4-2023, a custom order exchange was created as the guest will receive notification once the item is ready for delivery..
This is hands down the WORST experience I have ever had with a company. a couch there over a year ago and I still have a defective couch in my house. They delivered a sectional with the incorrect hardware so the couch doesn't connect properly. They said they would just reorder the chaise part. When it was delivered a few months later, there was the same issue with the hardware connecting. They ordered another one and the day it was to be delivered it was cancelled because it didn't pass ******* control. After hours on the ph... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After reviewing your account, we show a manager has approved a full refund instead of the exchange. The guest will receive the refund in the form of a check, please advise if three has been a change in the billing address as that is where the check will mail to.
Ordered a foot massager through their website "chairliving.com". It was outrageously expensive, but this was the one my daughter wanted. Got it on November 27th, but it actually wasn't what she thought, so I contacted them to return it. 3 emails and two phone calls later, they finally responded by email 11 days later. Told them I needed a return authorization # and return label. Had to wait 2 days for a response. They wanted to know if I wanted a different item. I said no, just send me the label. Had to wait 24 hours for ano... read more
Business response:
Hello, This complaint isn't for Living Spaces as the guest states she purchased a foot massager from Chairliving.com.
My wife purchased 6 chairs from your **********, ** location. After receiving them and trying one out, she wasn't happy with them and wanted to return them. With the Christmas holiday going on and the business being closed on Christmas Day it was lost in the mix. I've called and spoken with 4 people in your customer service center. *******, **********, *****, and ********. All have told me the same thing. ********** and ******* both also lied to me stating they were the only managers there and could not transfer me to anyone... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and would be more than happy to further assist. Please provide the sales order number and or telephone number and email address associated with the account in question.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,168 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 9:00 p.m.
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