This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I have bought a sectional couch with them. Im not happy with the couch at all. Its not working out in my living room. There is no way I can keep it. I have asked them before if I can cancel it or want to make changes adjusting the chase location. They told me I cant when they clearly could tell me I can cancel my order pay restocking fee and re-order. I would have been completely okay with it. I have tried explaining them and offer them they can take restocking fee Im really unhappy how it looks and feel but they are not ver... read more
Business response:
<p>Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. Per our Special-Order terms and conditions that are displayed on our website as well as the back of the sales receipt.Returns are not accepted on Special Order items and Special-Order items may not be returned due to customer preference, no-fits or any other reason.LSF reserves the right to schedule a service technician to repair any serviceable damage or defect noted at the time of delivery.</p><p>The guest has... read more
HORRENDOUS customer service. Would give 0 starts if I could and wish we had read the reviews before my parents purchased a bed from them. Told us we had to pay $100 for "full service" delivery even tho I now see online we had other options. Deliverers botched putting together the drawers on the bed. We couldn't get them closed but we fixed it ourselves, fine, we could live with it. 3 weeks after delivery, headboard cracks down the middle. We went and talked to the manger at the store, gave us URL to fill out for a return (en... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide the sales order number associated with the account in question.
Absolutely ridiculous, the worst customer service I have ever seen! The delivery people are the dumbest people I have ever worked with! Every single delivery we had they messed up something that they had to come back to fix it! When I call the number the lady simply says I am sorry. The 3 hours window they give you, they show up ********************************************************** damaged! Then you have to call and reschedule a correct piece! So annoying and honestly dont know how they stay in business.Not worth it at ... read more
Have $400 in gift cards from 2 years ago they are trying to tell me expired. Legally gift cards can't expire but no one can answer my question and keep telling me I need to go into a store... So I need to drive over an hour to try and figure out why I have faulty gift cards that they are (illegally) saying expire, even though the terms and services on the back of the card explicitly state they do not expire.
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Our Living Spaces gift cards do not expire; however, our Promo cards has an expiration date written on them. Please email us with the card information at ****************************************************************.
Possibly the worst customer service ever. We purchased a lamp that was delivered during construction. Once we gained access back in the house, we opened the box and put the lamp together. The light was defective as it kept tripping our circuit breakers. I called customer service and was told that it was past the 7 days from delivery window. I wanted the lamp, just not a defective one and they said they couldn't do anything about it. I asked to speak to a manager and the person (I refuse to call him a "gentleman") advised me ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Living Spaces offers a 7-day return/ exchange time period as the 7 days starts the day of delivery. Unfortunately, the timeframe isn't placed on hold until the items are opened. Lamps are considered accessories and doesn't come with a warranty; at time of purchase guest are able to add the carefree protection plan at an additional cost. The item was delivered on 1/25/2023, we were not made aware of the issue until 2/4/2... read more
Very poor quality furniture. Bought a dual power recliner with extended warranty. In less than 3 years total color loss on headrest. Company said color loss not covered due to normal wear. We've had other leather recliners over the ********** took years for color loss to occur. It's no wonder they've had over ***** BBB complaints in the last 3 years, nearly 500 in the last year alone.
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. So that we can better assist, please provide your sales order number.
I ordered a couch in Nov 2022. Received in Jan 2023 - damaged. I called back. It took 6 weeks to receive replacement materials. I am still waiting for a technician to ************** which now will be through another 3rd party - and I need to wait another 4 weeks for repairs. This is not professional on their behalf. I cannot sit or use my couch until the repairs are made - this has been on going since jan - I have a useless couch for 3 mos!
Business response:
Thank you for bringing this your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is a nationwide order. Due to the distance our delivery team as well as service techs are third party. Our warranty department is in direct contact with the guest and is available to address and issues or concerns you may have. We will be sure to share this feedback with upper management.
We ordered furniture on February 19. We are still awaiting our delivery. There is now communication between customer service and the transportation company. Everyone understands and is sorry when you call but nothing is done. We have been in our home for two weeks now no bed no couches it is unacceptable. Processed my third claim again this morning and still nothing. We keep getting notifications it is on its way but you look up the tracking and it says delayed. Beyond frustrated if there was a negative star rating I would h... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this up to our ********************* and asked that they give you a call advising of the next steps.
Order a mattress from then. Got a call to set up delivery waited 3 hours for them to show and nothing. I got no call, no text or email. I even emailed and called the numbers provided and no answer and reply back. Finally after the weekend finally someone called from a totally different number looking to reschedule my delivery. I had to leave work in the middle of the day to come home and wait for them again. Their customer service *****. It was their fault and yet couldnt make it right and should have worked on my mind time ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show this is an out of area order, FGO is the delivery company that picked the item up from Living Spaces, transported it to the delivery hub closest to the customers area. Their scheduling department contacted the guest to schedule delivery, at that point we are not made aware of any scheduling delays. We will share this feedback with upper management.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,096 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com