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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
My boyfriend and I had a wonderful experience attending the store. We had a very lovely associate help us to find our new couch, I believe her name is ********* but I'm honestly not sure. We were promised by several associates that our couch would be delivered Saturday GUARANTEED, as well as the couch to be brought up our stairs "No problem." Morning of, we find out our delivery was cancelled. When calling customer service, they blatantly told ** "Your delivery has been cancelled, we don't know why and we can't help you." He... read more
We ordered a canopy bed frame from the Living Spaces store in *******, **. Like I said it was not the entire bed mind you, just the frame. I can say that our experience in the store was great. Our nightmare starts with the delivery of. We received our first delivery attempt on 4/26/23. Now, either two of the many parts required to assemble this bedframe were already broken or the installers caused the damage. Though the damage was minor and mainly aesthetic, this really isnt what wed paid for. They called into either their f... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. So that we may better assist you, please provide your sales order number and the telephone number associated with the account in question.
On Sunday night my husband and I purchased a special order sofa. I was the last customer to leave the store. When the order was processed it was 8:40ish at night time. I was not satisfied with my order so I called Monday morning at 7:49 AM. I spoke to their customer service rep and manager explaining the situation. I was at the store less than 12 hours and that I had a change of heart if I was able to swap out the couch for something different. The **************** manager **** gave me my options and said the store manager a... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. So that we may better assist, please provide the sales order number and or telephone number associated with the account in question.
The shipping company really needs to change their shipping company. First it was 2 weeks late even scheduling my delivery. Then they changed the date and moved it out another two weeks. Then when I finally scheduled a date, I had a last-minute conflict (since their delivery window was so big) and I asked them to wave the delivery signature and switch to Outdoor Drop off. Nope. Nope and nope. I checked back on my email instructions to find this: If no authorized adult is present during your scheduled delivery window, your del... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience caused. The outdoor delivery option is exclusive to local orders. As this is a nationwide order, an indoor drop off delivery is the only delivery option available for your area. We show the order was delivered on 5/9/2023. We will share this feedback with upper management.
There is a scam that is happening with living spaces. They had us pay for items that we never ordered and we could not return or refund. When we asked to cancel our other items they said there would be a $600 cancellation fee.
If I could give negative stars, I would!! I spent thousands of dollars with them in February. Most of my furniture was delivered with no problems. I had a special order that was delivered in March. I check my synchorny account and they charged me again for the same items I bought in February. The charge happened on the same day that my special order was delivered in March. I have called multiple times over the last month!! I asked can you not look in your system and see that I purchased those items in February and was charge... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience this may have caused. So that we can better assist you, please provide the sales order number for the account in question.
If I could give zero stars I would!!! This is by far the worst experience I've ever had as a customer. I purchased a bed over 2 months ago. I was expecting a 3-4 week delay on the delivery as that is what they told me when I purchased it but when I realized I was on my 4th week of wait I called to ask where my bed was. For any of you have used them before, their call center number gives you agents from out of the country. You have to explain your situation every single time you call and they never can escalate to a manager. ... read more
Business response:
We appreciate you bringing your concerns to our attention and apologize for any inconvenience caused. Dropship items are transported by **** It seems the customer may have received incorrect information during the purchase, as *** drivers do not offer furniture assembly services. After review of the account, we show a rescue team from Living Spaces was sent to assemble the furniture as an exception was granted by the store manager. As per our delivery system, the bed is now completely assembled at no additional cost. We will... read more
If I could give this place zero stars I would!! Our bed broke after 2 months of use took 6 weeks to get them to deliver the replacement parts which they charged me $150 dollars for and it was the wrong part!! No I am waiting for a delivery AGAIN that was supposed to come **** window that now won't be here until 4:45! Every time I call there aren't any managers "available". No idea what kind of business they are running but I will never ever ever buy anything from this company again. Cheaply made horrible customer service!!
Business response:
We appreciate you bringing your concerns to our attention and apologize for the overall unpleasant experience. Upon reviewing the account, it appears a supervisor left a message for you on April 24, 2023. If the matter remains unresolved, please give us a call at ************** to discuss further.
This is an unbelievably terrible company. My story: I purchased a bedroom set for my 5-year-old daughter. They delivered the desk and dresser, but the bed was completely wrong (they basically brought two headboards with them and were trying to figure out how they went together lol). They said the correct bed parts were "out of stock" and that I would have to wait 4-6 weeks. Then the said, "oh, no, we actually aren't making that bed anymore." Um, what? When I purchased these items, didn't I essentially enter into a contract w... read more
Business response:
We appreciate you bringing your concerns to our attention, and we apologize for any inconvenience caused. At Living Spaces, we place orders and arrange deliveries based on our furniture production schedules and inventory availability. Unfortunately, we cannot control how long a collection will be produced, which resulted in an incomplete bed delivery. The guest was given the option to choose a different collection or cancel the order for a refund. The guest chose a different collection at a higher cost, due to the issues wit... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,096 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open tomorrow at 10:00 a.m.
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