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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Hands down, LS is one of the worst experiences I've had with a company. I ordered a beautiful, custom color sofa which was delivered with damage in November 2022. I called to report the damage, but warranty didn't come out until February 2023 to inspect it (I had to take a day off of work). I was granted a new sofa, but LS no longer carried the one I want, so I was told I could order something else of the same price. I chose a different sofa in the same custom color. It arrived in the beginning of March in the wrong color. I... read more
Terrible customer service, they were quick to take my money but my delivery is still no where to be found when it was supposed to be delivered the end of March. Latest info is they opened a ticket to search the warehouse for my item-a 60in dining table that costed $1000. No one gives you real answers to questions or a timeline to expect responses. DO NOT BUY FROM THEM!!
Business response:
We appreciate that you have raised your concerns with us, and we are sorry for the delay in your order. We have escalated this matter to our ********************* and requested that they contact you to further discuss.
Living Spaces in *******, ******* is the store I'm working with but La Mirada is the problem!Store is great and people working there are great. The credit department couldn't be more unhelpful and you CANNOT call the store. They force you to talk to synchrony who is garbage. My account has been closed for over a year and twice they have randomly charge my account (once for $9 and once for $21). When you call they say its fraud and when you go into the store they apologize for their credit department and explained the $9 was ... read more
Business response:
We appreciate that you raised your concerns with us, and we are sorry for any confusion caused by the charges. Based on our accounting team findings, there is no record of a $9.00 charge. Nevertheless, a delivery fee adjustment was made for the 2021 order, which resulted in a reimbursement of $21.55. Please note that this was a refund and not a charge, and the amount was sent to the guest via check by our accounting team.
I rate this company less than 1 star. I ordered a sleeper sofa on March 15th, have received no updates and when I tried following the links to track my order I received a message stating "PAGE NOT FOUND - You found our Purple Cow". They actually withdrew the $1.094 out of my account on the very day of purchase. Normally the company will not withdraw the funds until date item leaves the warehouse for shipment. I phoned them again today only to be told that the item I puchased is scheduled for shipment on January ****. I made ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the delay in receiving your order. After review of the account, it appears the ***************** Sleeper is on a severe backorder, we have reached out to upper management for a more accurate eta and will advise once we are given a response.
This company is such a scam bought a couch at 7:50 pm and we have 10 minutes to decide to cancel or switch something otherwise they charge you 25% restocking fee, but people who shop at 1 or 2 have until 8pm to decide. That is such a scam and horrid business practice when i know something isnt going to get worked on for days. This is a horrible company and i will never buy anything from here again. They are just after your money and customer service is beyond horrible. I would give 0 Stars if i could.
Business response:
<p>Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused.Custom Special Orders are manufactured by customer request, and because they are not items that Living Spaces keeps in stock, we require a 25% non-refundable deposit at the time of purchase.Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Custom Special Order, you have until 8pm on the day of purchase to do so at no charge. Any changes or cancellations to Custom Special-... read more
Bought a sectional a month ago from them. It started making squeaky noise in a month. They assigned a technician who will come in **** I explained that I am not comfortable sitting on the couch with me being 9 month pregnant and asked them to send technician sooner or return it immediately and it causes a ton of stress. The chat representative declined to help. I told them that I have complained about them on the consumer forum. ******* who is the chat representative mocked me for doing that. I have the screenshot for that.I... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please email your sales order number, along with the conversation thread between you and the chat associate to **************************************************************** as we will be addressing everything mentioned in the complaint.
Living Spaces sell you warranties that aren't honored if you can't recall what date the problem occurred. If it's past 30 days the claim get denied. ********** happen to me and the 2 recliners I bought less than 2 years ago both have sloping seats and they refused to honor the warranty I paid for. I will NEVER shop there again!!
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. The carefree protection plan terms and conditions are located on our website as well as theirs. The guest is encouraged to report issues with their furniture immediately to avoid the claim being denied due to reporting outside of the reporting period. As the issue must be reported to Carefree within 30 days of discovery.
Zero stars is more accurate. The absolute worst customer service I have ever receivedcompletely incompetent employees. I received a voicemail saying I needed to reschedule my delivery, so I returned the call. When I did, I was told there was no issue with my delivery, and the call was made in error. I explained that this was our new home, not our current one and that its a four hour drive away. I further explained my concern with the miscommunication and asked them to check again as drivings minimum of 8 hours round trip wit... read more
Business response:
<p>Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show some items didn't make the transfer as they were sent from a different warehouse. We have a department in place to contact the guest advising of any issues that *** possibly delay their delivery.</p><p>It appears that follow up to the guest did not take place, management is aware of the delivery issues and have addressed them internally. Unfortunately, the guest requested to cance... read more
Have been doing business with this company for years and have seen their decline in customer experience gradually decline to horrendous. Had minor issues in past, but current situation and its handling has cused our family to opt out of doing any more businesses with them. They haven't had the items we want to purchase on our last 2 trips to store. We finally agreed to opt for a weeks-out delivery only to have them fail to call us with a 3hr window for delivery, as the stated when they called the day before delivery. Was 10 ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,097 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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