This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
If I knew of all these complaints, I would've never purchased anything. Purchased a ******* table back on 5/7/2022, and received it on 5/22/2022. Began a claim on 5/30/2022, after noticing the pilot holes on the table were missing. And turned out the table was destroyed. Spoke with a customer service rep who told me an exchange will be made and the defective table will be removed. The table was out of stock and no longer sold. Then miraculously the table was back in stock, so I reordered it and demanded to have the non deliv... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show the guest spoke with a member of our Executive relations team on XX-XX-XXXX and again on 1-2-2023, they were offered a discount to haul the item away themselves and have accepted it.
Returned a bed frame within the allotted time period of one week once I received it. Took Living Spaces one month to process the invoice on their end before I could be refunded, citing it was a vendor issue. Once it was finally processed I asked for a refund, just checked my account and now the refund has not been processed. Living spaces has the bed frame at their facility and now have been charged for it. I've spent over 10+ hours trying to receive my money back and now will have to call back through their broken support s... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show a refund for the bed was processed on 12/12/2022, there is a 5-7 business day eta for the funds to reflect the card used at point of sale as this excludes weekends and holidays.
Spent over ****** for furniture in *************. 6 pieces came damaged. 2 pieces were picked up. But they would not pick up a night stand that was part of the damaged set. Called about 20 times. You can't get ahold of anyone in any store. This was the ******** Living spaces store. Our sales man returned our call once and a text message 1 but with no help from him. The manager said she would take care of the problem and she did not. Left several messages but no response. The furniture that was damaged and the other that was ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. So that we can better assist, please provide your sales order number.
We were looking for a small chair to use as an occasional chair. We went to Living Spaces & found a suitable chair that happened to be the wrong color. They offered to order one as their stock of same was depleted. After weeks of waiting, the chair came & was set up. After trying it out for a couple of days, we found it to be very uncomfortable plus it had a problem with the reclining part. After several days, we decided to try for a different chair as this one was not like the one we saw in the store. We went to the store t... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Comfort is not considered a defect as it varies from person to person. Most furniture requires a break in period as well. However, if there is an issue with the reclining portion of the chair, we will need to open a warranty claim and have the item inspected. Please give us a call at X-XXX-XXX-XXXX to proceed further.
We purchased a sofa and recliner from Living Spaces. The recliner had to be special order in order to get a chair that didn't rock The sofa arrived this morning but the recliner mechanism on both ends didn't work correctly, Eventually they had to take the soda away with one section still extended as it would not go back into place. The delivery team said we could go back into store and choice another product as we aren't comfortable that the issue with the reclining mechanism won't continue. When we call **************** the... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show the issues with the defective item was addressed, however, the guest requested to return their custom item that hasn't experienced any issues as a result, the 25% restock fee on that item was applied.
The item was severely damaged, and it's taking almost two month to get a replacement. Very bad experience as they can not expedite the replacement even though they have the item in stock!
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show this is an out of area order, as the delivery process is different considering the transportation process for these orders. We will be sure to share this feedback with upper management.
Scammers. Ordered Barstools Brand ** **** Country Y; received Barstools from Brand Z **** Country G; Despite over 20 conversations and 10 photos, I get two responses: Yes this is made in Country Y and no you cannot return them because there's nothing wrong. Bait and Switch to the extreme! Totally dishonest, zero help, and in clear violation of FTC (***) laws. Currently trying to find a lawyer who is willing to help, as no one should be defrauded and ignored by a furniture company--especially one who (on their website) claims... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have forwarded the details of this review to our buyers for further review, we will advise of the next step once we are given a response.
I purchased a mattress on 11/8. I got the email that I could schedule my delivery so I scheduled it for Saturday 11/26. They told me my window was 2-6pm. They never came. I used the chat function to inquire they told me I had to reschedule and said sorry for the inconvenience. I rescheduled for Monday and took the day off work. Again, they never came. They also didn't call me either of the first two times to tell me it wasn't coming so I wasted a second day. I used the chat function they told me the same sorry for inconvenie... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this up to our nationwide team and requested that someone gives you a call advising of the next step.
I special ordered a sofa sectional had to wait since it was a custom order, the order arrived in early July I began complying of the fact that most of the pieces had a run in the material, a hole and numerous flaws. I have called and called so many times complaining that in all honesty I suggest no one purchasing nothing from there. I used my retirement money on this expensive sectional hoping it would be my last. Well it will be my last time purching anything from Living Spaces. I placed another call today because I receive... read more
Business response:
Thank you for bringing your concerns to our attention we apologize for the overall unpleasant experience, after review of the account, we show a total of 7 cushion cores are being replaced. Please give us a call at X-XXX-XXX-XXXX when you receive all 7 new cushions as we will send someone out to install them. If replacing the cushion cores doesn't improve the appearance of the items, please give us a call to further discuss.
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,096 reviews.
When is Living Spaces open?
Living Spaces is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com