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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I have been trying to buy a cabinet from Living Spaces for four days. Visited the ********* store, found a cabinet I want and am ready to buy. Because the cabinet is going to a home in *******, the ********* store forwarded my information to the ******* store. Going on Day 5 today playing email and On Hold phone tag with the ******* store. Given what is going on with the economy and retailers complaining about decreasing sales, trying to understand why making a purchase at Living Spaces is so difficult. ?????
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. Please email the product number for the cabinet in question to ***************@livingspaces.com, please also advise which of our Arizona locations was suppose to assist with this order.
I had one of the best experiences shopping with Zoe and Monique in the Fort Worth location. They were very attentive and helpful. It went all downhill from there. I was supposed to receive a base, mattress and bed frame the same night I ordered, customer service called and said that there was an issue with quality control on the base and someone would call me back to reschedule or give an eta. Since the base wasn't going to be delivered, I stated that I did not want the bed frame or the mattress at that time. Well that was n... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and have shared this feedback with upper management.
Their customer service disconnects call when asked a question that they can't answer
Business response:
Thank you for bringing this to our attention, we apologize for the overall unpleasant experience and will have the call reviewed. Please advise of your question and we will be more than happy to further assist.
AVOID AT ALL COST! Spent several thousand $ furnishing a new home. Most of the pieces were broken, discolored or scratched.Like pulling teeth to get replacements. Refused warranty service with a lame excuse about natural and unique woods. How about due to lousy quality, cheap materials and warehouse abuse? Very hard to get through to a decision maker by email or phone. Might have luck going in the store but you have a much better chance getting COVID than seeing a decision maker who follows through. The right hand doesn't kn... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. In reviewing the account, we show the warranty claim was denied due to normal characteristics as the photos received doesn't reflect discoloring. We will share the details of this review with our warranty manager.
Ordering my Capri outdoor 5 piece sectional was a breeze, it is the incompetent delivery and horrible customer service that has been the issue. 1st set was delivered by guys who did not wear gloves and not only sweat all over the cushions but emptied and left their pee bottle near my car. I provided security camera footage as proof since they accused me of lying. I spent my own money washing their pee off my car. Customer service asked if I could wash off the brand new cushions. Full replacement was sent and delivery team di... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We will partner with our parts department for details on how many brackets the sectional should have, we will advise once we are given a response.
I purchased several pieces of furniture from Living Spaces. I was very impressed by my in store experience. The sleeper sofa I purchased arrived with dye stains from the black sleeper fabric, the bottom chaise part and the other end seat cushion. Let me tell you, their phone customer service is horrible, in fact I was hung up, I called back and spoke to a guy who sounded very unprofessional and acted like he didn't care. How can the in store experience be so great but phone customer service is horrible??? Anyway they ordered... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with management. So that we can better assist, please clarify which two pieces you are referring to.
Delivery and customer service is absolutely horrible. I purchased and still have not received $2000 worth of furniture which is accompanied with a restocking fee if canceled: June 25th: ORDER 1 (not a special order) was placed; updated a delivery address discrepancy; living spaces confirmed my delivery address; living spaces provided an expected delivery date of July 9-18 July 4th: ORDER 2 (a special order) was placed; living spaces provided an expected delivery date of Aug 10-19 July 7th: living spaces contacted me stating ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. In reviewing your order, we show our nationwide team is aware of the reported issues and are working to get them resolved. The guest will receive a follow up shortly.
I ordered a couch, table,chairs and coffee table and nothing arrived. After failing to deliver 3 times in 7 days and being told I wasn't home to receive them the last delivery attempt. I work from home and made sure to be in the living room by the front door each attempt. I requested a refund and 6 business days later I still have a $2149.08 charge on the synchrony bank credit card...
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. We have escalated this matter up to our nationwide team and requested that a full refund is issued. Once the refund is processed we will advise the guest and send an email confirmation.
I purchased a custom sofa from Living Spaces. I measured my living room prior to purchase. The sofa I purchased was a sectional in 3 sections. As soon as the delivery guy walked into my townhome and saw my stairs he immediately said "Its not going to fit". He even mentioned he's been doing deliveries for over 10 years and he knew it would not fit just by looking at the stairs. The delivery guy called Living Spaces on the phone and the company stated pictures would have to be taken showing the item could not fit. However, the... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the any inconvenience this has caused. It is the responsibility of the consumer to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If the customer or Living Spaces are unable to place or deliver your furniture to the desired location due to fit, you will be charged the appropriate restocking fees (or, for special orders, the non-refundable deposit) in accordance wi... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,096 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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