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Lincoln Heritage Life Insurance Company
- Insurance
- Phoenix, AZ
About this business
Found: Your One-Stop Final Expenses Insurance Solution...
Location details
4343 E Camelback Rd #400, Phoenix, AZ, 85018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:00 p.m. | |
| Tue | 6:00 a.m. to 5:00 p.m. | |
| Wed | 6:00 a.m. to 5:00 p.m. | |
| Thu | 6:00 a.m. to 5:00 p.m. | |
| Fri | 6:00 a.m. to 5:00 p.m. | |
| Sat | 6:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
By far the best company Ive ever worked with. Every department I call is so friendly, energetic and very engaging in any concerns that we may have. As a policy holder my self, I find that the funeral advantage and what they do for families on possibly the worst day of someones life, a god send. Ive never heard of another company that will actually be there for families to help guide them through the process of a loved one passing away. On top of that, the claim approval is paid with 24 hours! Unbelievably helpful in those ti... read more
Business response:
Hello ****, Your kind words mean a lot to **. We are grateful to have you on our team of hardworking agents. Thank you for putting your trust in Lincoln Heritage Funeral Advantage to be there to assist your loved ones when the need arises.
Son los mejores en el mercado. Considero que cumplen con lo que prometen.
Business response:
Hola ******, gracias por compartir su representacin de Lincoln Heritage Life Insurance Company. Apreciamos el gran trabajo que nuestros agentes y nuestro personal cumplen cada da. Nos alegra mucho que haya tenido experiencias positivas con nuestro servicio y agradecemos sus comentarios.
Absolutely the best customer service I have ever received from an insurance company. I love how they send the agent to me to personalize everything. My wife and I couldn't be happier
Business response:
Hi ****** Thank you for sharing your experience with Lincoln Heritage as a policyholder, and the confidence you have in our Funeral Advantage plan as one of our appreciated agents. Thank you again for your kind words and we wish you success in your hard work.
I arrived home to be accosted by a representative ******. He gave me no time to exit my vehicle before bombarding me with questions. I asked him to leave info that I could review later because I didnt have time. He stated that he would not fit in the mailbox. He was very rude and pushy trying to force me to meet with him. He said that it would only take a few minutes. I asked him to call me to set up a meeting and he said that he was here now and could wait for me to give him a date. Since I didnt have my calendar readily av... read more
Business response:
Dear *****, we apologize for the negative experience you had. We wish to honor your request to stop any further communication and are taking the necessary steps in our system. Please do not hesitate to contact us directly if you have further concerns or details to share. Lincoln Heritage Life Insurance Company has been in the business for more than 60 years and we are committed to providing excellent service. We hope that you will give us an opportunity in the future, and we will be more than happy to assist you in your insu... read more
They had the nerve to come at me out of the blue saying I missed a payment. First in march then changed it to back in 2010. Firstly, I would have never let a miss payment go on for years. Secondly, the payment come out automatically. Thirdly, I miss this month because I made changes and now I'm glad I did. The agent said why cancel your policy after tens years for a miss payment. Well, you can come with the same c*** 10 years from now saying the same thing. This company is not reliable. Do not do it!
Business response:
Hello ******************,We apologize for any misunderstanding regarding your payments. A detailed record of your payment history has been sent to your address on file. We sincerely appreciate your business and would like the opportunity to review your payment history with you. We understand how upsetting unexpected news may be and hope that reviewing the records together can clear up any misunderstanding and help keep your valuable coverage in force. Please do not hesitate to contact us at ***************** or by phone at *... read more
Best Company ever. They do what they say they are going to do and they answer the phone! They care about the consumer. When my love one passed away, I submitted the death cert and the check was mailed to me the next day. This company cares and the process was smooth.
Business response:
Thank you for the very nice review. We are glad we were able to make the claim process go smoothly for you and your family. We extend our condolences on your loss.
After faithfully paying for a $15,000 life insurance policy since 2016, a Lincoln Heritage representative called me this year (2024) to "update" my policy. The representative asked me several questions & then informed me that because of an answer I gave regarding my health, they could no longer continue to offer me the $15,000 policy! I would have to get a $6,000 & a $4,000 policy, so l reluctantly agreed to those terms & got those. After thinking about it for a few weeks & discussing it with my fiance, l decided to cancel i... read more
Business response:
********************,We apologize for any misunderstand there may have been regarding your **************************************************************** 2016 was not $15,000. You can find the original policy value in your policy documents. Please discard any lapse of payment notices received for these policies. No further premium notices will be sent. We are sorry you have chosen to cancel your coverage, please do not hesitate to contact us if you would like to discuss the specific details of the coverage issued. Our cust... read more
Unfortunately, Im writing this because my bank account was debited an unauthorized amount on Aug 2nd 2024, which put me in negative status and with me receiving 2 overdraft fees because the money that wasnt authorized was money for another bill. *** faxed my bank statement and still havent heard anything and my bank account is still negative. I cant seem to contact anyone except customer service which keeps telling me its being reviewed. This is exactly why Ill be making an official complaint with BBB and Ill be terminating ... read more
Business response:
***************, We sincerely apologize for the issues that our error has caused. We appreciate you working swiftly to send us the necessary documentation which we received on August 7th. On August 9th, after our conversation with you, your refund check was processed and should arrive shortly. You have been a long-time customer of *******************************************, and we value your business. If there is anything else we can do to assist you with your families policies, please give us a call at **************.
I knew when I got my policy that it was the cheapest its ever going to be so I got the maximum coverage amounts I could afford. Sometimes I stress about paying my premium as my job doesnt have predictable pay. This month was one of those stressful months and I have to say, this is the one bill I make sure to pay no matter what. Today my premiums came out. In the midst of staring at a bank account balance with only $100 to spare, I smiled despite my bank account reflecting the struggles Im facing. This is the one thing that w... read more
Business response:
*****, Thank you for sharing your experience with Lincoln Heritage as a policyholder, and the confidence you have in our Funeral Advantage plan as one of our appreciated agents. For more than 60 years we have been there for families on one of the most difficult days of their lives as they experience the loss of a loved one. Thank you again for your kind words and we wish you success in your hard work.
Frequently asked questions about Lincoln Heritage Life Insurance Company
How is Lincoln Heritage Life Insurance Company rated?
Lincoln Heritage Life Insurance Company has a 4.3 star rating with 1,584 reviews.
When is Lincoln Heritage Life Insurance Company open?
Lincoln Heritage Life Insurance Company is closed now. It will open at 6:00 a.m.
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