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LifeLock Inc
- Business Services
- Tempe, AZ
About this business
This business provides identity theft protection services.
Location details
60 Rio Salado Pkwy #400, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I canceled my account approximately a year ago. I had the account on a credit card which is not used very often. I did use the card to keep it current, and noticed LifeLock has been charging me all along, and never canceled my subscription. I agree to a 3 month reimbursement. They merely changed my billing date instead of cancelling. It feels a bit odd that the company I paid to protect me is charging me erroneously.
the worst customer service and identity theft company. i cancelled once and recieved a mailer "we want you back" i should have trashed the mailer but, i thought why not give them another try...after signing up for my subscription the system was not allowing me to log in so i proceed to call their 1800 number...i had an amateur look over my account she did not know what she was talking about and huffed and puffed as if she is the one paying $25 a month. lifelock DONT EVER SEND ME ANOTHER MAILER!
Business response:
LifeLock attempted to contact the member on 1/9/19 and 1/11/19. We have removed the member from all marketing lists per his request.
I have had billing problems with them almost since day one. First I was told that my card was not compatible with their payment system. Sounds like a personal problem to me cause the money is in there. Then they opened up a ticket to try to find a solution - they were supposed to call me back but I ended up calling them after about 2 weeks- and they said that my bank keeps denying the charge. I talked to my bank and there is no problem on their end. I have other charges taken out monthly with no problem. LifeLock is the only... read more
They don't follow thru on properly investigating a case of identity thief. They base their conclusion on not investigating an incident and does not gather any type of evidence from any fact finding agency(s) or person(s).
Business response:
LifeLock attempted to contact this consumer on 12/26, 12/28, and 1/2 via telephone and email. We would be happy to address the member’s concerns, should they return our calls.
Company is horrible to try to deal with. No up the ladder phone numbers to be found to address complaints. I needed a simple bank name change and after numerous calls for a month and a half and after being told twice a supervisor would call nothing has happened. Instead they try to Howell you when you call. Frustrating and disgusting. My star rating is really zero. I am going to write to the Attorney General in Arizona for assistance and suggest everyone else do the same.
Business response:
LifeLock contacted the member on 10/16/2018 and addressed his concerns.
You call in, they can’t find your account. You try to cancel, they find something on the dark web and try to talk you out of cancelling. You cancel anyway, they tell you it’s cancelled but bill you the next month anyway. You call back in, they see your request go cancel and promise to cancel it for real this time. You get billed again the next month and call on, they have no record of you every calling in to cancel and tell you to call your bank to get credited. Very rude service people obviously running a scam to prevent yo... read more
Business response:
LifeLock contacted the customer on 10/08/2018 and addressed his concerns.
Lifelock has the worst company service of any company I have ever dealt with.
Business response:
LifeLock attempted to contact the member on 09/26/2018, 09/28/2018, and 10/03/2018 and will be happy to address his concerns when he returns our calls.
Customer Complaint I tried to join lifelock today. Provided all my information to them, debit and ssn. They said I would receive a welcoming email with confirmation of my charge to the debit card. Never received an email. Called lifelock again for the automated system to tell me I don't have an account. None of the 5 representatives I spoke to could find it. But yet my card was charged. What happened to my information..smh. They are going to credit me a refund, but i told them I no longer have interest in their services, bec... read more
Business response:
LifeLock contacted the customer on 09/24/2018 and discussed their concerns.
A B+ Rating? REALLY? https://www.bbb.org/us/az/tempe/profile/identity-theft-protection/lifelock-inc-1126-83005924/customer-reviews Thank you for using our services. BBB Info | Operations Department Better Business Bureau serving the Pacific Southwest ?p: 602-264-1721 A Community of Trustworthy Businesses l bbb.org Maricopa County Campus: 1010 E Missouri Ave., Phoenix, AZ 85014 Campuses in Maricopa • Mohave • Orange • San Diego • Yavapai • Yuma Counties Not BBB-Accredited? Click to Apply This email and any files transmitted w... read more
Business response:
LifeLock contacted the member on 09/17/2018 and addressed his concerns.
Frequently asked questions about LifeLock Inc
How is LifeLock Inc rated?
LifeLock Inc has a 1.9 star rating with 156 reviews.
When is LifeLock Inc open?
LifeLock Inc is closed now. It will open tomorrow at 8:00 a.m.
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