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LifeLock Inc
- Business Services
- Tempe, AZ
About this business
This business provides identity theft protection services.
Location details
60 Rio Salado Pkwy #400, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lifelock has the worst service imaginable. After 2 months of several phone calls to service persons to resolve why I was NOT getting email alerts that I had been getting for the last 3 years and not getting anywhere. (NOT ONE TIME DID ANYONE FOLLOW UP) I submitted a question 48 hiurs ago and asked when...key word WHEN I cancel my service with Lifelock will I be reimbursed for the funds that I paid a year in advane at a premium memebership level. THEY CANCELED MY SERVICE WITHOUT CHECKING WITH ME. When I called them and asked ... read more
Business response:
Hello, we are sorry to hear that you have encountered these issues during your membership. LifeLock takes pride in providing a great member experience. We understand your frustration and apologize for not providing the service you expected.
ridiculous lack of customer service. We changed the password on our account because we didn't remember it from years ago, and then it still didn't let us in because of a "glitch" in the service. Called the service line, multiple prompts, non English speaking person finally tells us we will need to mail, us post office, our confidential personal documents to them to verify we are who we are. Funnier still, you can access everything on line if you have a persons email address password. Money for nothing as far as we can tell w... read more
Business response:
Thank you for speaking with me today and we apologize for any inconvenience we may have caused you. I'm glad we were able to address your login issues on your account. We value you as a member.
Should be shut down - frustrating and demeaning experience in contacting them - tricky advertising, confusing statements, inadequate phone system, incompetent agents, aggressive sales policies. I attempted to sign up but fortunately my application did not go through and Life Lock could not verify my wife's SSN and name that was read directly from her SSA 1099 (how good can reporting be with no verification - I could register my cat and make up some SSN and enroll in LL's basic plan) and the agent attempted to transfer my cal... read more
Business response:
We are sorry to hear that you have encountered this issue when attempting to enroll in our service. This is certainly not the type of experience we want anybody to go through. We understand how frustrated you must feel and apologize. We take pride in our customer service and do not tolerate aggressive behavior from our agents. I sincerely apologize on behalf of the agent that misrepresented our company. Additionally, there are several reasons why an enrollment may fail to be processed. For example; systems being updated or c... read more
I've been a Lifelock member for a couple of years. I also have free credit monitoring from CSID - an Experian company set up for South Carolina taxpayers whose data may have been compromised. I received an alert from CSID in April for a new credit inquiry from **** - it was mine. Nothing from Lifelock. Fast forward to August - still no credit flag from Lifelock. I received a new credit alert from CSID for August through *****, which I thought may have been mine - it wasn't. Lifelock didn't catch this one either. Someone used... read more
Business response:
Thank you for the opportunity to speak with you today. Again we apologize for the experience you’ve had with our company. We are always striving to make a better experience for our members. As we discussed on the phone, The LifeLock alert network includes a variety of product features and data sources. Although it is very extensive, our network does not cover all transactions at all businesses. So you might not receive a LifeLock alert in every single case. That’s where LifeLock’s Protection package comes in to place. The Mi... read more
I am an *** member. *** notified me I could have a second FREE Lifelock subscrition for a family member. I set and account up for my son. After receivivg the user id and password from Lifelock, he was unable to access the account. a call to Lifelock was handled by a rude, uncaring person. They advised it was not their problem. The call taker hung up on us when we tried to explain this was a failure by Lifelock. STAY AWAY from LIFELOCK!!!!!
Business response:
Hello, Please accept our apology for the poor experience you had. Lifelock strives to provide world class service to all our members. Your feedback is important and all neccessary coaching will be provided to the agent involved. Thank you for taking time to also speak to me direct and I also discussed the login issues directly with your son. We do value you as a member.
Lifelock took funds from my account after I had spoken to customer service that I was going threw financial hard ship and wasn't going to renew there services. My debit card was that was on file was expired but yet some they still managed to withdraw my hard earned cash.
Business response:
Hello, Sorry to hear your account was charge for its annual renewal. All LifeLock accounts are set up for a automatic renewal. Some banks and credit card provides will do what is called a automatic payment update for their members . They do this as a curiosity when they see their member has an automatic payment coming out. We apologize for any inconvenience this may have caused you. Denise S**** **. Member Affairs Specialist LifeLock Inc, (a Symantec company)
Having very frustrating experience with Lifelock, I have accounts for myself and my 20 y/o son. I get an alert text for my son, so I call for information. I'm advised I need a ***** ** ******** on record so they can release information to me as he is an adult. I submit the *** and now call for information and am asked "Who notarized the ***?" "What city and County was it notarized in?" and " What is the expiration date for the notary?" I answered... I don't know. Guess what? They won't honor the *** they have on file because... read more
Business response:
Thank you for your comments. I do apologize for any inconvenience you may be experiencing with this security measure. POA requests sent to members indicate to send copies only for us to review. If you have the original POA you may contact Lifelock and respond to the authentication questions again. Once authenticated as the POA you may establish additional security to access the members account. If for any reason you did not retain the original POA you may request a new one and send a copy to Lifelock. Again, please accept ou... read more
Frequently asked questions about LifeLock Inc
How is LifeLock Inc rated?
LifeLock Inc has a 1.9 star rating with 156 reviews.
When is LifeLock Inc open?
LifeLock Inc is closed now. It will open tomorrow at 8:00 a.m.
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