This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
LifeLock Inc
- Business Services
- Tempe, AZ
About this business
This business provides identity theft protection services.
Location details
60 Rio Salado Pkwy #400, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with Lifelock for an identity protection. Well right after i signed up i called them to verify my account. I talked to one agent and she told me she couldn't find my account. She asked more questions about my informations, because she couldn't pull up my account but nothing so she told me that i don't have an account it never showed. I checked my online banking while talking to her on the phone and they already took money out from my account. I told the lady i said, you just said you cannot find my account so tha... read more
Business response:
LifeLock attempted to contact the member on 09/05/2018, 09/07/2018, and 09/10/2018 and will be happy to address their concerns when they return our calls.
Ok if you are looking for credit alerts (about 25% are missed) they are bad if you need to clear up I’d theft issues. We did everything on our own after getting bad info from 3 different reps. Spent 4 hours on the phone with life lock with nothing done on their end, spent 30 min on the phone with the creditors myself and gotten everything locked down and into fraud status without their help. Services are not worth the money as they are more of a headache. Try credit karma... better info for free!!
Business response:
LifeLock contacted the member on 08/29/2018 and addressed her concerns.
Everytime i call all they do is ask for my full social security number when they only need 4 digits and they probably dont even need that. Im only 24years of age but your running a corporate business why risk it. I Don't recommend it for any of my friends who are on their own. They act like they are scammers when they are suppose to be helping. And i hope they did not lose my paperwork we sent off and the process taking longer than it suppose to we all watched it on television. Plus the employees act like they are children t... read more
Business response:
LifeLock attempted to contact the member on 08/14/2018, 08/16/2018, and 08/20/2018 and will happily address his concerns when he returns our calls.
This service is useless. They take your money every year and do absolutely nothing. In the past 5 years, I signed up for a new credit card with the largest card issuer in the country. I never heard fro them. I also took out a home mortgage and car loan. Not a word. Recently, I had my identity stolen. Someone applied for a fleet gas card, in my company’s name with me as the guarantor. The applicant had my social security number. I reported it to LifeLock. They were more interested in reading their script, than helping me solv... read more
I believe that Lifelock deliberately sent out credit cards (the kind you load upfront) near the end of my annual subscription as a means to scare me into renewing their service. The credit card I used to pay originally was compromised and Lifelock did not have my new card information on file to automatically renew so they are using scare tactics. Lifelock also did not notify me that there was a problem with that card. They basically did nothing after the first month of the subscription. After several notices I got a phony em... read more
Business response:
LifeLock attempted to contact member on 07/11/2018, 07/17/2018, and 07/19/2018 and will be happy to address their concerns when our calls are returned.
We signed up for a 30 day free trial of Life lock around 5/5/18. We were not to be charged for lifelock services during this trial. On 5/11/18 we noticed 2 charges from Lifelock totaling about $60. We called and spoke with customer service and were able to get $48 removed. They still owed us about $12. We had to call again to have that $12 refunded to us when we realized it was not done the first time. Each time we called we were assured we would not have a payment due until 7/1/18. On 6/11/18 we received 2 other charges fro... read more
It is virtually IMPOSSIBLE to cancel this service. You will be shuffled from one rude operator to the next. We are now complaining to our Credit Card company to dispute charges. LifeLock claims that it cannot locate our account. If they don't know who we are, they must not be providing a service!
HORRIBLE EXPERIENCE. Was unable to log in to my Lifelock account today although I tried numerous times. Finally placed a telephone call. The person who answered was clearly not an English speaker and had no solutions - and wasted my time. After a frustrating 30 minutes I called again and this time contacted someone who spoke English. After another frustrating 30 minutes or so this employee suggested I attempt to log in to Lifelock via another browser (I had been using Chrome and switched to Safari). That was the problem --- ... read more
Business response:
LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. LifeLock contacted the member on 6/7/2018 and have addressed their concerns.
I have been with lifelock for over 10 years. Today I wanted to update my billing information when I was asked a trick question (what town I was associates with or living in?) They named 2 towns, 1 I currently live in for about a year and the 2nd prior to where I live in now for 10 years and of course they said I answered with the wrong town. When I explained this to lifelock they claimed I locked my account. I have a payment coming out soon and I just wanted to update billing. Now, I don't wish to have they business and I ha... read more
Frequently asked questions about LifeLock Inc
How is LifeLock Inc rated?
LifeLock Inc has a 1.9 star rating with 156 reviews.
When is LifeLock Inc open?
LifeLock Inc is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com