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LifeLock Inc
- Business Services
- Tempe, AZ
About this business
This business provides identity theft protection services.
Location details
60 Rio Salado Pkwy #400, Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible Customer service! Do not use this service. I was part of several data breached this company failed to report to me. When inquiring about what I need to do to make sure I am safe I was sent to a person in a foreign country who could not answer my questions and in the middle of a sentence she put me on hold and sent me to an American in their Arizona office. He explained that I was only covered by one credit union ... I said which one??? He said Equifax... WOW So the one credit company they promise to protect me with ... read more
I tried to cancel my policy they gave me a run around and lockedup my account where I have to send documents thru certified mail to get it unlocked beware of this company
Business response:
LifeLock made contact with the member on 06/06/2019 and assisted with his concerns.
LifeLock with Norton 360 offers individual's protection from both identity fraud and computer data loss. Sounds like a good deal until you want to use LifeLock's service. LifeLock is more concerned about building their business than assisting their clients. I paid for LifeLock's but never received their much-promised application. After calling their customer service (automated) numerous times they still were not able to produce the promised service.
THEY STINK!!! Haven't returned my refund yet.Giving me the runaround and I was a customer for ten years!!! They tried to FLEECE me!!!!
Business response:
LifeLock contacted the customer on 03/20/2019 and addressed her concerns.
3/16/19. Sales pitch, poor customer service, cheap labor. I called Lifelock from a TV advertisement. Norton, a company I trust co-sponsors this company and in my opinion are putting their business reputation on the line. Lifelock customer service is horrible and the customer service reps are only interested in making a sale. I signed up for a product over 5 hours ago, phoned to see why I hadn't received the material via email as promised. I went through 5 individuals, of which I could barely understand and couldn't speak to ... read more
Business response:
LifeLock contacted the member on 03/19/2019 to address her concerns.
I have been contemplating on getting Lifelock but one late evening the commercial sold me. I called the number and immediately I was speaking to someone overseas which bothered me from the beginning. Giving all my personal data to someone overseas, I mean come on! But I did! They were smooth talkers. I had discussed an issue regarding my student loans that there is a possible fraud. The representative said they could look into it. I signed up for the premium package and paid immediately with my credit card. The representativ... read more
Business response:
LifeLock contacted the consumer on 03/08/2019 and addressed his concerns.
They double billed me, left me in the red, and refused to replace the money and all the overdraft fees. Don't trust them. They told me 4 times, and 4 reports later they took an extra payment anyway.
I have been an long-standing, loyal and satisfied customer of LifeLock. However, on 2/16, I was contacted by my bank to confirm a $580 charge to my bank card. I had not authorized the charge and the bank did not process it. When I contacted my bank to confirm who was attempting to process the charge, they confirmed that it was LIfeLock. I contacted the telephone number that was provided to me and spoke with a rep who confirmed that Lifelock was experiencing a glitch in their billing department and that there was an attempt t... read more
Business response:
LifeLock has been in contact with the consumer and has addressed her concerns.
I bought Lifelock after a major breach in personal information from BCBS. I was told they monitored the credit bureaus and if anyone tried to obtain credit in my name, I would be notified. I bought a car yesterday, 2/9/19, and was never notified that my credit report had been accessed and a loan was taken out in my name
Frequently asked questions about LifeLock Inc
How is LifeLock Inc rated?
LifeLock Inc has a 1.9 star rating with 156 reviews.
When is LifeLock Inc open?
LifeLock Inc is closed now. It will open tomorrow at 8:00 a.m.
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