LifeLock Inc

Glenn S 

on BBB

5 years ago

If I could give zero stars I would. All I wanted was Norton 360 with Lifelock. Have been dealing with LifeLock for 3 days now. In all fairness I have to say that the employees (at least most of them) tried their best to correct the problem. However, started with not being able to complete the LifeLock portion of registering a new account. Called and was told they couldn't do what I wanted done so they put me down for a lesser option to get things started and call back the next day. I did call, they still couldn't do what I w... read more

Melissa C 

on BBB

5 years ago

This company and the services it provides are worthless. All I've done at this point is spent hours on hold trying to call the number they indicate is for urgent matters. I would not recommend anyone using and especially paying for their services. 

Frank C. 

on BBB

5 years ago

Ok. Although I guess lifelock is a decent company to monitor your activities, I have to say that their customer service people are terrible!!! Let me explain a simple thing. I pay 30 bucks a month for their service. You would think that when I call customer service, I could get an answer to a simple question in ENGLISH!! Yes. ENGLISH!! Oh my GOD. DID I SAY SOMETHING WRONG?? Oyve. I’ve had it as far as I’m concerned, lifelock owes me a day in lost wages because I took off to call them to get an answer. Of course they could no... read more

Nurse 

on BBB

5 years ago

March 4, 2020 Norton/LifeLock 60 East Rio Salado Parkway Suite 1000 Tempe, AZ 85281 Dear Norton/LifeLock, Back in December 2019 I contacted LifeLock to enroll in the new Norton service. At that time, I had been a customer for about 8-10 years. When I called the representative sold me a package that was double my bill but supposedly included Norton. Unfortunately I never received my Norton. Overall, this was one of the worst customer service experiences I have ever had--3.5 hours of chaos. Finally after 3 days of calling I wa... read more

Christine Z 

on BBB

5 years ago

Beware: DO NOT USE AUTO-RENEW. This business does not refund pro-rated fees after 60 days of payment of auto-renewal, even if your subscription is less than 60 days old. I had Norton set up for auto-renewal. The company charged my credit card 30 days prior to my annual subscription date. I tried to cancel my account within 60 days of my annual subscription date, but they told me that it was past the 60 days of payment. I tried to explain that the payment date was not the same as the renewal date, but they base their refunds ... read more

Tevans 

on BBB

5 years ago

Have endured 7 representatives and 3 hours of my life I cannot get back and still haven't gotten my issue resolved. Half the overseas operators are barely intelligible. Infuriating! 

Duane G 

on BBB

5 years ago

I have been trying for over 4 months to get Norton. I have ask to talk to a supervisor and only put on hold for over 20 minutes. this great company has gone to ****!!!!! 

Bonnie G 

on BBB

5 years ago

I received a year of LifeLock free due to a data breach. This has expired and now I am getting daily voice mails. This has been going on for weeks and is getting very annoying. I have blocked their calls but cannot stop the voice mails. Next time if anyone offers me a complimentary subscription I will most definitely decline. If I wanted to renew it I would have. I am most definitely going to start filing complaints if this does not cease. 

TERRANCE M 

on BBB

5 years ago

I keep receiving offers to upgrade to Lifelock/Norton 360 on all of my many mobiles and PCs. Finally I decided to upgrade. That was 6 hours ago. * First I completed the steps to upgrade entered C/C info and the site froze when it requested Norton to open site for confirmation. * Then I tried again 5 times same result. *Then I tried chat with Norton 15 minutes. No results except he gave me a NORTON # THEN i WAITED ON HOLD 35 MINUTES!!! * Then Jitesh from Mumbai answered and forced into his call center question menu of verific... read more