LifeLock Inc

Vincent C 

on BBB

4 years ago

It’s impossible to cancel within their policies. Customer service is terrible. After a month they tell me they can’t cancel because we subscribed under a third party, but won’t tell me who the third party is. 

amy c. 

on BBB

4 years ago

I do NOT recommend wasting your money with this service. I signed up after I had my identity stolen back in September. I handled all the credit card mess since it happened before I became a lifelock member. *********** recently notified me that I had a drop in my credit score and a collections on my account. Somehow, someone was able to open a Comcast account in my name and social in Florida in February of 2020 while I was a member and allegedly being monitored and kept safe. I suppose didn't pay or return equipment because ... read more

robert m. 

on BBB

4 years ago

This company is not all they say it is. I have to turn in on constantly. 

Maria R 

on BBB

4 years ago

I have been a lifelock client for many years. I recently learned that my license has been suspended for 11 months. Lifelock should have warned me first that my license which they have monitored was supposedly suspended and second that because of that I was in collection. This has caused me a lot of trouble now that I want to buy a home. My payments to my creditors are made every month properly, even my credit card balances I keep them super low every month and for all this time I have wondered why my credit is so low (700) i... read more

Sandy C 

on BBB

4 years ago

I received an email from Lifelock yesterday stating my account was cancelled for non-payment with a link to restart my membership. I wasn't sure why it cancelled, but I clicked the link and it brought me to a landing page to sign up my new membership, which I did. I was concerned that all my information and settings from the previous account would be lost, so I logged in with my "new credentials". After several attempts with the new and old logins, it locked me out of my account, and though I requested a password reset and/o... read more

Bill H. 

on BBB

4 years ago

I just renewed my Norton 360 with Life Lock. I called and asked to speak with someone in the US and got told that I can't. I don't like giving my information out to overseas people. 

Jacci Cates Kennard 

on Facebook

4 years ago

WORST. CUSTOMER. SERVICE. EVER. 100% incompetence at all levels. Disgraceful and disrespectful to our Military. 

Cheston H 

on BBB

4 years ago

God help you if you ever try to get a refund, because they repeatedly turn on your auto renewal. They hide behind any excuse and circular web pages to avoid you. I could never trust them again if they are this slimy to hold onto their money. Never again. 

Lois G 

on BBB

5 years ago

Buyer beware. I heard the tv ad “lifelock and norton are now one”. Do I picked the middle plan 19:95 per month. Next I called Norton to see how I got the download for my pc antivirus. They told me I didn’t have it. I only signed up for the life lock plan that didn’t include the pc antivirus. Do I went back and looked and the prices per month ranged dramatically. So realizing that was true I cancelled. Since they constantly email me wanting me to come back. Do after carefully reading each order I called and asked for the 9.95... read more