LifeLock Inc

Irma V 

on BBB

5 years ago

Worst company to pay for poor services! I have had Lifelock for couple of years. First 2 years, great, got email keeping me abreast of credit activity and credit scores. Third year I got concern because I did apply for credit card for my grand daughter in a different city. And didn't get notified by Life Lock like in the past. Also I accidentally shredded a notebook that contained internet passwords/codes. When I called LifeLock to help me log back in, I got foreign people who stated they be glad to help, if I could answer S... read more

Kelly A 

on BBB

5 years ago

The people for customer service on the phone obfuscate and prevaricate. The things they said in response to what I asked had absolutely nothing to do with the question I asked. It was as if they were trying to deflect, distract and divert my objective away from asking the question I asked. Others have mentioned a language barrier. This may be. However, it seemed to me as though they had some kind of piece of paper off of which they were reading that said, "someone might ask this. Respond this way." It was kind of like the ol... read more

We are lost in binary nightmare 

on BBB

5 years ago

horrible service - get some child answering the phone in the Philippines who seems to have had no training to answer the phone and I am supposed to give her my security info??? There is no way to report a bug in their code. Unprofessional garbage - garbage in garbage out - got an alert I had received a speeding ticket - it was from almost 2 years ago and the county did not even have any record of it anymore - so where do they pick up stuff like than? Got an alert today that someone had opened a bank account in my name and we... read more

Rene 

on BBB

5 years ago

I have had Life lock services from the beginning of its origin. Since this companies expansion and extended call center in the Philippines, my information has now appeared on the Dark Web after contacting the company regarding not recieving alerts on monitoring my accounts this month. They have been hacked and dont even know it. But despite the information on the Dark Web, all my accounts are second authorization and has freezes. So no information can be obtained period. 

Rachel B 

on BBB

5 years ago

I want to cancel but can’t! Should be illegal. 

Natalie G 

on BBB

5 years ago

RUN RUN AWAY from LifeLock. You can do better without them. It's easy to sign up but IMPOSSIBLE to get any value out of them. I had my identity stolen after over 1hr on the phone with overseas customer service with challenged English skills, all we resolved was they opened an "incident" report. That's ALL. After 1 HOUR. I already had done more on my own then they would be doing for me. This is a joke. RUN SAVE YOUR MONEY its a joke. No action taken, it feels like you are talking to the scammers who have already stolen your i... read more

Roy R. 

on BBB

5 years ago

It looks like my complaint against them is very common. I'm trying to cancel an account with them. They said the pass code was incorrect (it wasn't). I went online to try and cancel. I could not remember the password. I tried to reset it, but it was never sent to my email. So, now my account is locked, and I can't get any use out of it. Plus, they will continue to charge my account. 

Miss PLB 

on BBB

5 years ago

On behalf of two elderly clients - I ordered Lifeloc in 2012. They had been victims of fraud and I used this service to establish hold(s). In the ensuing time they have passed away and Lifeloc refuses to cancel the account, stop charging, on and on. Claiming, I am not the authorized person. So, I've contacted AMEX and they placed a Merchant block. I am anticipating an email from them - but will ignore it. My former clients - do not need credit protection or care about any negative notations. 

ELLA T 

on BBB

5 years ago

CAN'T get through to them. They keep billing my bank account, CAN'T GET THEM TO STOP BILLING ME. I DON'T WANT THERE SERVICES, THEY FIND WAYS TO BILL MY BANK ACCOUNT! THEY SHOULDN'T BE IN BUSINESS. THEY RIP THE PUBLIC OFF!!!