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The Lia Auto Group serves the capital regions of New York, western Massachusetts and central Connecticut. It offers a new and used inventory of Honda, Hyundai, Toyota, Volkswagen, Scion, Nissan, Infiniti and Kia cars, trucks and sport utility vehicles. It offers various Hyundai models, including the Accent, Azera, Elantra, Tiburon, Tucson and XG350 L. The company also provides several Nissan models that include 350Z, Altima, Pathfinder, Quest, Sentra, Titan and Xterra SE. Its parts and service department provides parts repla... read more
1258 Central Ave, Albany, NY, 12205, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I bought a certified used 2019 ***** with extended warranty from Lia Toyota in May 2021 but unfortunately my vehicle was totaled in a no fault accident in October, 2021. My car title had VIN listed twice, one clear and the other highlighted with one lien recorded to ****** Financial, so my first call to the finance office I was informed that since my vehicle was fully paid for, I didn't need a lien release document. My auto insurance refused to pay on the grounds that I still had an active lien so I decided to email Mr. B***... read more
I took my car in for a tire rotation ($48) and multipoint inspection ($32). I numbered the tires before leaving home. Tire rotation never occurred. I sent it back to be done properly. When the car was returned 20 min. later, only the driver’s side tires had been rotated! I sent it back again and this time, the tires were rotated. Lia refunded $48 on the spot. My greater concern is that they might never have conducted the multipoint inspection or checked the brake pads. And then, of course, the concern remains how many people... read more
Business response:
Lia Auto Group, Northampton
Awful dealership, salesperson Sharif forged paperwork for my lease regarding my husbands job and charged us more money than expected for our credit scores.
Business response:
I'm very sorry for your inconvenience. Our sales associates do not have access to customers credit applications. Please feel free to reach out to the General Manager at your earliest convenience, so we can look into this further. Perhaps there is something more we can do to help.
DEALERSHIP SERVICE SCAM! Brought my new to me 2020 ***** into this dealership for warranty work. 7/24/21. After two days diagnosing the vehicle they tell me my warranty is voided and they want me to pay $2500 bill for their diagnostic. Peter V****** - Service Manager told me they will brand my title if I choose to not have them perform the work on my vehicle and my warranty will be voided. If I pay them $2,300 + labor for two coils packs they (******) will pay for the two coil packs and my title will not be branded. I called... read more
They sold me a car with a bad battery (died after 8 mos). Then they sold me another bad battery under warranty (died after 4 mos). I tried to contact them for a week with no response. After a week of jump starting my car, I was forced to buy a battery from my local dealer. I took the battery to Lia where they deemed the battery no good, but they refuse to reimburse me the $186 I paid for the battery. They have given me the run around for more than several weeks. They tried to offer me a $186 service credit which I refused. I... read more
Business response:
The customer purchased his own battery on Sunday. ***** does not allow dealers to reimburse for purchases outside of network. As a good standing Lia Auto Group customer, Lia Honda will refund him the price of the battery once we receive the invoice that he paid for the battery with.
We are in a time where cars and trucks are at an all time high demand with hardly no supply because of a micro chip shortage. Well Lia Toyota is taking full advantage of gouging their customers. I was all excited that they had vehicles on their lot and the sticker prices were "normal". When I got a sales person, they told me that all the sticker prices are wrong and that they are tacking on an additional $7,000 because of supply and demand, which I replied, because you are gouging your customer? Nice. When the salesperson go... read more
Business response:
*****, Good morning. I am sorry to read (in your recent BBB review) that you are upset regarding your recent visit to our showroom. I read and understand where you are coming from. Unfortunately, this is a difficult time for not only the car business but many businesses in the country. While MSRP at one time was considered full price and many people said they would never pay that, it seems today that is a great deal if you can buy a car at that price. However, the market sets pricing, period. Supply and demand can help or hu... read more
They suck I will NEVER GET ANOTHER VEHICLE FROM THAT DEALERSHIP
Business response:
Both myself and our general manager have been in contact with the customer to resolve his concern
I recently bought a ****** from Lia toyota of colony went there to purchase 2 vehicles They set a price on both cars I end up taking 1 vehicle after leaving a deposit They charge extra on the first car taking money out of the deposit from the 2nd vehicle then they said I was not approved for military wen I gave all my paperwork LES and ID they gave me a bunch of excuses saying I did not qualify for military they blame ****** finance then they said did not provide with military income 810 credit score with 5 cars paid off the... read more
Business response:
Apologies on your recent experiences here at Lia Toyota. We tried to keep your 2 car transaction as simple and efficient as possible but unfortunately you were not able to provide Toyota Financial with the proper documentation to be approved on the Military/ College graduate rebates. Not only did we discount both vehicles more than the market average initially, but we also discounted one of the vehicles further in lieu of the Military rebate you could not provide documents for. It is unfortunate we were not able to solidify ... read more
I had a phenomenal experience at Lia VW when I bought my 2012 Jetta in 2011. When I was ready to purchase a new car this year, the experience was the complete opposite! I purchased a 2019 Tiguan on Saturday, July 31. We agreed I would pick up the car the following Monday after it was registered. as my insurance strongly recommended against driving with dealer plates. While the salesperson was great to work with, it came out on Monday that he sold me a vehicle that the dealership did not have the title for. I believe he, like... read more
Business response:
We are sorry the customer had a bad experience with the General Manager. The customer has been contacted and was given a complimentary car detail and 30,000 mile service on her vehicle for the inconvenience. We are sorry she is still unsatisfied.
Lia Auto Group has a 4.1 star rating with 454 reviews.
Lia Auto Group is open now. It will close at 5:00 p.m.
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