This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Lia Auto Group
- Other
- Albany, NY
About this business
Location details
1258 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I brought my car in for a transmission and water pump service. Unfortunately, it took three weeks for the parts to arrive. During the repair process, they informed me that the RF strut mount had rotted and come apart, holding me liable. Additionally, the service experience was disappointing, with the service man displaying poor communication, bad advice, and unprofessional conduct. I cannot recommend their services based on this experience.
Business response:
Mr. *****: I apologize for any rudeness on our behave and I will talk with your adviser on this situation. With extended warranties it does take longer. The outside company has to send an adjuster out to verify your concern and to determine the fix. In your case you had multiple concerns and repairs. When the technician was installing the right-side axle, the strut fell on him due to the mount being completely rusted and nothing to secure it in place. We worked with you on the cost of the repair, saving you over $230.00 . Pl... read more
I want to be clear, the ONLY reason I brought my vehicle to Lia Hyundai of Albany is because of the warranty on my engine. I have been a technician for over 25 years and would love to do the work myself. It is impossible to get anybody on the phone here. I have called multiple times over the last week, and the only people I can get a hold of are appointment coordinators. They take my message and say someone will get back to me "as soon as they can." I have e-mailed and tested them also, no response. A week after I have my ca... read more
Business response:
Thank you for the feedback, Chris. We apologize for falling short of your expectations. We could have communicated more effectively. Unfortunately, due to high demand, complementary rentals are in short supply and were not available at the time of your service. We appreciate your understanding and hope to serve you again in the future. Seth N***** Service Manager Lia Hyundai of Albany 945 central Ave Albany, NY 12205 ************ *** **** ***** * ******************* **************************
Multiple trips for same related issues. Driver seat keeps breaking, 3 times for repair. Oil warning light on constantly. At least 4 or 5 times at service dept. No one answers phone when calling.then you get the run a round. No manager has yet to answer the phone ever.
Business response:
Hi ***, just a friendly reminder that I will need to know the name of the dealership you worked with before I can help you. Thank you!
If I could give Lia Honda Williamsville zero Stars I would! They run a classic bait-and-switch there! Be weary as they changed the most important part of a written sales agreement to us at the closing after we spent too many hours researching and working on an agreement to buy at Lia!! Their new sales manager needs to learn integrity and could have saved the deal and all I wanted was to let the owners of Lia Honda know from a customer what they did and how they killed a deal after promising in writing before the closing!!! I... read more
Business response:
Mr. ********, we're sorry to hear there was a misunderstanding regarding the terms of your purchase and we thank you for bringing this to our attention. While we understand that there might be differences in perception, we genuinely value your satisfaction as a customer. We are here to address any concerns. Please feel free to contact me to further discuss at your convenience. Sincerely, Tony T****** ********@*******.com Sales Manager Lia Honda of Williamsville
I brought a car from them 3 weeks ago after driving it I noticed that the AC was not working properly. I also am having an issue with my head lighting at night time. I’ve contacted several people regarding this matter but with no results. Also I am covered under my warranty to receive rent a car service which includes another $100 with my payment. This is becoming concerning because when ever I need service I can’t get a rental a car EVEN. I am so sick of the excuses and poor customer service
On February 8th we drove 2 1/2 house to Lia Chrysler Jeep in Schenectady to buy a 2023 Grand Cherokee L Summit. All went well until Nick the finance guy came in . He was very pushy on the extended warranty. He said it would increase our payment by 20 dollars, and never mentioned a deductible. We reluctantly said o.k. Be Aware you only sign a digital screen at this dealership, never a piece of paper. When the deal was done our payment went up 50 dollars with a 200 dollar deductible! I told Nick and he said it’s too late you a... read more
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Business response:
Hi *******, on 2/27/2023 you purchased a vehicle with our sales department. At the time of purchase you filled out our credit application and told us you wanted to check with your credit union before proceeding with our loan. We told you absolutely no problem and let us know if we could help. The following day you contacted your salesperson and told him to have us to proceed with the loan here and you were not going through your credit union. We set up a delivery appointment where all docs were signed, and rates and payments... read more
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Lia Hyundai of Albany is by far the worst customer service I have ever dealt with. I never write reviews but I have never felt so aggravated. Wheel locks came on my tires. After having my car for a little over a year, I went to get new tires somewhere else and the key for the wheel locks weren’t in the car. I called Lia to see if they had a spare or even to just take the locks off for me since I was never given the key. They wanted to charge me to replace them plus labor, for their mistake. The key was never in the car, I fo... read more
Business response:
In response to your recent review, I apologize for the experience you had and the way it was handled. I did reasonable research with Lia Hyundai of Albany and could see two sides to this situation. I do not know exactly what/how your vehicle came to not having the locking Lugnut key in its proper spot. I made several attempts to reach out via telephone to find a resolution, and left voicemail messages. I am looking forward to discussing this situation in hopes of coming to an amicable resolution. Please contact me at the con... read more
Frequently asked questions about Lia Auto Group
How is Lia Auto Group rated?
Lia Auto Group has a 4.1 star rating with 483 reviews.
When is Lia Auto Group open?
Lia Auto Group is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com