Lia Auto Group

Mike L 

on BBB

4 years ago

I had come in to Lia Toyota on a Saturday with the intent to look at and possibly purchase a RAV4 Prime. I scheduled an appointment online a week ahead of time with Emily, their, "internet sales consultant". Day of, I came in with my father and it was fairly busy. There were dozens of uniformed employees running around and/or talking to other guests, but there was no employee manning the front desk or otherwise made an intent of acknowledging our presence. I emailed Emily, and waited about a total of about 30 minutes, with s... read more

Rob L 

on BBB

4 years ago

They scammed me out of almost 7 grand, gave me my truck back broken 4 times after working on it. And the same thing is wrong with it. I also have an A plus Accreditation with the BBB AND WE DONT SCREW PEOPLE! Grand larceny, Lemmon law something. Please reach out to me for further support. All I see is one star! G I wonder why. BBB PLEASE CONTACT ME! 

CL D. 

on BBB

4 years ago

I had an appointment with Lia Toyota of Rockland due to a recall on my 2018 ****** *****. I checked my vehicle in, and everything was going well in the service department. The associate who assisted me was very professional & I received a loaner vehicle. I went into the lobby to say hello to the sales representative & to inform them that my sister would be coming in to purchase a car. Upon entering the lobby, the receptionist Roselyn asked if I needed help. When I told her who I wanted to see, Roselyn said that I needed a ma... read more

Matthew G 

on BBB

4 years ago

This dealership does not have my respect from the general manager on down. I should have seen the red flags from the beginning. The sales manager never even introduced himself or thank me for my business after buying my ***** *****. I paid top dollar but shame on me for trusting the sales person. I only had one issue with the vehicle since I owned it. The collision mitigation was not working and the cruise control worked intermittently. I was greeted by two nice young ladies and things were fine. I was called back to the car... read more

Bill L 

on BBB

4 years ago

Car has 21,000 miles on it. They replaced the transmission fluid, at a cost of $273, when the car was brought in for state inspection. I learned later that the standard recommendation for this service is 60,000 to 100,000 miles. My request for a refund was denied, partially on the basis that if they gave a refund in this case they would have to give refunds to all the customers to which they provided this service, per call from one of their Service Managers. The Service Manager also told me that an extended warranty came as ... read more

John 

on BBB

4 years ago

Lia Honda Brewster without any contract contacted my insurance and changed coverage on a trade in and a Honda merely looked at. Again this was without any contracts signed to purchase and trade in car. This has caused problems not only on my auto insurance but with other policies I have. Why would a sales rep proceed in a manner without a binding contract. Further without a binding contract signed Lia Honda conducted hard credit checks thus lowering credit score. Incompetent sales people wanting commission. Lia Honda actions... read more

Ashish S 

on BBB

4 years ago

Car is not cleaned on return from service can see the finger prints and dust . Was told it is sanitized but cannot see 1% of the proof. Never going back, lots of options nearby. Cannot take risk with the cleanliness given the current pandemic situation. At Williamsville Lia Honda 

Alain L 

on BBB

5 years ago

The behavior I witnessed at the hands of the Lia Toyota of Rockland staff was the worst I’ve ever experienced. I witnessed the staff intimidating an elderly non native English speaker with demands, talking loudly, and quickly about the tires on this customer’s vehicle. The elderly Asian man looked to be confused and frightened by the interaction. This made me think about what this country must have been for my immigrant parents. It is not right. This is not an environment that I’d be comfortable recommending to anyone. 

Jen W. 

on BBB

5 years ago

Just gave Lia Honda a big check for a new car and returned the next day to get a car for my daughter and was told to get a better deal elsewhere. You would think after just buying a suv I would have been given a better a deal on another purchase or have some once of loyalty. I will never ever buy another vehicle from Lia Honda. They could have had a customer for life. Once they got my check, they really didn’t care after that. Really really disgusted and disappointed.