Lia Auto Group

Larry N. 

on BBB

3 years ago

My wife and I were looking to purchase a ***** *****. Met with the salesman Jay after showing interest with the car on the lot we test drove and were satisfied. The deal could not be worked on because we did not have our trade in car at the time. 2 days later we showed up with the trade in and a deal was worked out with using the sticker price. He proceeded to let us know that the car was sold but that an identical car is on it's way and should be here within a week. Got a call the car was in. Went to the dealership to final... read more

Alex C 

on BBB

3 years ago

It's a SHAME to Infinity to have such a representative!!!!!!!! We were driving with my son back home to New Jersey. It's about 140 mi. My car stopped to respond to gas pedal on the 9W highway at 9:30 PM on May 31, 2022 and it was towed to the nearest Infinity dealer "Lia Infiniti" by ***. We were drive back to NJ by my son wife. It's took her about 2 hours. Next morning I called to dealership. Lisa D**** is the worst one representative of customer service. She is not only bad as a representative but she also cheat's on the c... read more

Marco P. 

on BBB

3 years ago

I have never completed a BBB review in my life However, I must say I have never been treated so poorly by a company (Lia Hyundai and the Hyundai motor company). I will not directly name the names of the people involved as I continue to hope the dealer and company will remedy the situation. For roughly six months I have been going back and forth with the dealer about an Oil Consumption problem in my Hyundai ***** ** *****. I paid for some repairs and yet the problem persisted. I listened and trusted the dealer and continued t... read more

Clyde L 

on BBB

3 years ago

This dealer keeps sending me emails advertising specific cars for sale, but when I go onto the website, seconds after receiving the email. I find that the cars have already been sold. Very misleading. I understand there is a shortage of cars, but I'm in sales, and I don't advertise goods that I know don't exist. Neither should they. 

Kelly B. 

on BBB

3 years ago

On 2.18.22 my car died with no warning or previous issues, it was towed to Lia on the 19th to determine if the issue was covered by warranty, turns out it was. The engine failure had nothing to do with the dealer. I was contacted by Lia on the 19th & told they'd let me know by the 23rd or 24th. I heard nothing, left 2 messages & finally stopped by on the 25th. I was directed to an individual who was hostile, defensive & rude when I inquired about my situation. I was polite, I simply wanted COMMUNICATION. I was informed that ... read more

Alexa 

on BBB

3 years ago

Update: My concerns were never resolved. The only true communication I received was after I posted this review. I was borderline harassed through text, email, and voicemail to take this ******** post down. Once I told them I wouldn't revise this review until the problem was addressed they stopped communication and posted the response above instead of replying my email.... further validating my statement in the initial review. I had to have my car towed to a different dealership because they continuously lied to me and my car... read more

Elizabeth S 

on BBB

3 years ago

We drove the car there to get fixed suppose you were supposed to be there for 4 days it's been over a month and now they're telling me that I don't have to have it towed out when I literally drove it there but my husband's over there so what did they do that is not drivable now another talking about it has a new engine and I would pay between $7,1000 and for a noose 1 or 10,000 for a new one 

Hayley D. 

on BBB

3 years ago

My boyfriend and I were looking into financing a 2022 ***** *****from the Kingston location. We agreed on a price, a good trade amount for our *********, they pulled my credit and got me approved, insurance all set and scheduled to pick up the next day. I then get a call, stating that the car was sold. That the sales manager sold it to one of his relatives 3 weeks ago. HORRIBLE business. I was willing to switch to an ******, but they lowered my trade value on that vehicle. When I questioned it, the answer was “well we had a ... read more

Ashley B 

on BBB

3 years ago

If I could give zero stars, I would. I ordered a **** ******* ******** *** and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the picture and said this does not look like the car I ordered as the car I ordered had black rims. I was then told that **** no longer has black rims and they all are getting the cheap silver rims. I called three **** dealerships and asked the accuracy of that. They all said that is incorrect. Then the next day the salesman Gerry called me to ask ... read more