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Lia Auto Group
- Other
- Albany, NY
About this business
The Lia Auto Group serves the capital regions of New York, western Massachusetts and central Connecticut. It offers a new and used inventory of Honda, Hyundai, Toyota, Volkswagen, Scion, Nissan, Infiniti and Kia cars, trucks and sport utility vehicles. It offers various Hyundai models, including the Accent, Azera, Elantra, Tiburon, Tucson and XG350 L. The company also provides several Nissan models that include 350Z, Altima, Pathfinder, Quest, Sentra, Titan and Xterra SE. Its parts and service department provides parts repla... read more
Location details
1258 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Business response:
Hi *******, on 2/27/2023 you purchased a vehicle with our sales department. At the time of purchase you filled out our credit application and told us you wanted to check with your credit union before proceeding with our loan. We told you absolutely no problem and let us know if we could help. The following day you contacted your salesperson and told him to have us to proceed with the loan here and you were not going through your credit union. We set up a delivery appointment where all docs were signed, and rates and payments... read more
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Lia Hyundai of Albany is by far the worst customer service I have ever dealt with. I never write reviews but I have never felt so aggravated. Wheel locks came on my tires. After having my car for a little over a year, I went to get new tires somewhere else and the key for the wheel locks weren’t in the car. I called Lia to see if they had a spare or even to just take the locks off for me since I was never given the key. They wanted to charge me to replace them plus labor, for their mistake. The key was never in the car, I fo... read more
Business response:
In response to your recent review, I apologize for the experience you had and the way it was handled. I did reasonable research with Lia Hyundai of Albany and could see two sides to this situation. I do not know exactly what/how your vehicle came to not having the locking Lugnut key in its proper spot. I made several attempts to reach out via telephone to find a resolution, and left voicemail messages. I am looking forward to discussing this situation in hopes of coming to an amicable resolution. Please contact me at the con... read more
I don’t even want to give ONE star! They are HORRIBLE! I was hit in my brand new 2023 *****bought AT LIA, and passenger side was messed up pretty bad on my having the car for 5 days. They messed up my dash, they did a HORRIFIC paint job that my car had to go back a SECOND time for and the Manager CORY was RUDE! Picking up my car for the second time around, hood paint CHIPPED after a second time around! AND my passenger side door panel falling off!! The side I was hit and they were supposed to have fixed. I was PROMISED it wa... read more
Business response:
******* *****, sorry to hear you’re not at all satisfied with the repairs made to your vehicle. We can assure you that all of our technicians have been certified by not only ***** but many other manufacturers. We have gone as far as having your insurance company come look at your vehicle to approve the repairs made but if it doesn’t meet your standards we will attempt to make you 100% satisfied. Sorry for any inconvenience we may have caused and are at this time addressing your concerns with the repairs. Thank you.
Lia Jeep in Northampton, MA. Our salesman Dave was great!!! Service is horrible in Northampton. I'm trying to get the air conditioner fixed in a brand-new 2021 **** ******* ********* that I purchased in October 2021. This has been dragged out since April 2022 with 2 different Jeep services. Lia in Northampton needed to order a part, which they did and replaced. Still not working. I've been waiting for over 2 weeks for a loaner so they can work on it further. They were not happy with my review....so it feels like they are hol... read more
Lia Jeep in Northampton, MA. Our salesman Dave was great!!! Service is horrible in Northampton. I'm trying to get the air conditioner fixed in a brand-new 2021 **** ******* ********* that I purchased in October 2021. This has been dragged out since April 2022 with 2 different Jeep services. Lia in Northampton needed to order a part, which they did and replaced. Still not working. I've been waiting for over 2 weeks for a loaner so they can work on it further. They were not happy with my review....so it feels like they are hol... read more
Business response:
Hello *******, I am pleased to hear that your sales experience with Dave was great. With that said I apologize that you have not found the service to be as pleasant. I would like to assure you that the reviews that you have left are not to be held against you, but as teaching moments and learning lessons to better service our customers. One of the biggest miscommunications was the loaner vehicle. Unfortunately, we only have a limited number of vehicles available and with supply chain issues, parts have been taking much longe... read more
Worst of the worst. Personification of the used car caricature.
Service Department - Lia Honda of Brewster, NY I went today with a couple of warranty issues on my brand-new Honda ***** ****(2022). The appointment was on October 5th, 2022 at 7:45 AM. This dealership also sent me a coupon for an oil change that started at $29.99 for 5 quarts of oil and an oil filter. After I spoke to the representative about my warranty issues, she proceeded to show me the 15K items on the list (I did not ask for this) and told me that it would be $425.00 including the oil filter. She tallied these items u... read more
Business response:
Good afternoon, ****. Your feedback is extremely important to me, and I am very sorry to hear that you’ve had such a frustrating experience. I am grateful to you for taking the time to give us this very accurate and valuable feedback. You can rest assured that appropriate adjustments are being made to both our processes and training to our staff to avoid this in the future. I would hope that you would accept our sincere apologies and consider us in the future. Please send an email to ********************with details and we w... read more
This dealer does not honor service contract agreement. There were 10 oil changes and tire rotations and customers paid for it but the dealer shot chained customers. Be careful when dealing the cheating corporation.
Business response:
Hello, can you please share the name of the dealership you are referring to so I can properly address your concern? Thank you very much.
Frequently asked questions about Lia Auto Group
How is Lia Auto Group rated?
Lia Auto Group has a 4.1 star rating with 432 reviews.
When is Lia Auto Group open?
Lia Auto Group is open now. It will close at 5:00 p.m.
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