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Lia Auto Group
- Other
- Albany, NY
About this business
The Lia Auto Group serves the capital regions of New York, western Massachusetts and central Connecticut. It offers a new and used inventory of Honda, Hyundai, Toyota, Volkswagen, Scion, Nissan, Infiniti and Kia cars, trucks and sport utility vehicles. It offers various Hyundai models, including the Accent, Azera, Elantra, Tiburon, Tucson and XG350 L. The company also provides several Nissan models that include 350Z, Altima, Pathfinder, Quest, Sentra, Titan and Xterra SE. Its parts and service department provides parts repla... read more
Location details
1258 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lia Jeep in Northampton, MA. Our salesman Dave was great!!! Service is horrible in Northampton. I'm trying to get the air conditioner fixed in a brand-new 2021 **** ******* ********* that I purchased in October 2021. This has been dragged out since April 2022 with 2 different Jeep services. Lia in Northampton needed to order a part, which they did and replaced. Still not working. I've been waiting for over 2 weeks for a loaner so they can work on it further. They were not happy with my review....so it feels like they are hol... read more
Lia Jeep in Northampton, MA. Our salesman Dave was great!!! Service is horrible in Northampton. I'm trying to get the air conditioner fixed in a brand-new 2021 **** ******* ********* that I purchased in October 2021. This has been dragged out since April 2022 with 2 different Jeep services. Lia in Northampton needed to order a part, which they did and replaced. Still not working. I've been waiting for over 2 weeks for a loaner so they can work on it further. They were not happy with my review....so it feels like they are hol... read more
Business response:
Hello *******, I am pleased to hear that your sales experience with Dave was great. With that said I apologize that you have not found the service to be as pleasant. I would like to assure you that the reviews that you have left are not to be held against you, but as teaching moments and learning lessons to better service our customers. One of the biggest miscommunications was the loaner vehicle. Unfortunately, we only have a limited number of vehicles available and with supply chain issues, parts have been taking much longe... read more
Worst of the worst. Personification of the used car caricature.
Service Department - Lia Honda of Brewster, NY I went today with a couple of warranty issues on my brand-new Honda ***** ****(2022). The appointment was on October 5th, 2022 at 7:45 AM. This dealership also sent me a coupon for an oil change that started at $29.99 for 5 quarts of oil and an oil filter. After I spoke to the representative about my warranty issues, she proceeded to show me the 15K items on the list (I did not ask for this) and told me that it would be $425.00 including the oil filter. She tallied these items u... read more
Business response:
Good afternoon, ****. Your feedback is extremely important to me, and I am very sorry to hear that you’ve had such a frustrating experience. I am grateful to you for taking the time to give us this very accurate and valuable feedback. You can rest assured that appropriate adjustments are being made to both our processes and training to our staff to avoid this in the future. I would hope that you would accept our sincere apologies and consider us in the future. Please send an email to ********************with details and we w... read more
This dealer does not honor service contract agreement. There were 10 oil changes and tire rotations and customers paid for it but the dealer shot chained customers. Be careful when dealing the cheating corporation.
Business response:
Hello, can you please share the name of the dealership you are referring to so I can properly address your concern? Thank you very much.
My wife and I were looking to purchase a ***** *****. Met with the salesman Jay after showing interest with the car on the lot we test drove and were satisfied. The deal could not be worked on because we did not have our trade in car at the time. 2 days later we showed up with the trade in and a deal was worked out with using the sticker price. He proceeded to let us know that the car was sold but that an identical car is on it's way and should be here within a week. Got a call the car was in. Went to the dealership to final... read more
It's a SHAME to Infinity to have such a representative!!!!!!!! We were driving with my son back home to New Jersey. It's about 140 mi. My car stopped to respond to gas pedal on the 9W highway at 9:30 PM on May 31, 2022 and it was towed to the nearest Infinity dealer "Lia Infiniti" by ***. We were drive back to NJ by my son wife. It's took her about 2 hours. Next morning I called to dealership. Lisa D**** is the worst one representative of customer service. She is not only bad as a representative but she also cheat's on the c... read more
I have never completed a BBB review in my life However, I must say I have never been treated so poorly by a company (Lia Hyundai and the Hyundai motor company). I will not directly name the names of the people involved as I continue to hope the dealer and company will remedy the situation. For roughly six months I have been going back and forth with the dealer about an Oil Consumption problem in my Hyundai ***** ** *****. I paid for some repairs and yet the problem persisted. I listened and trusted the dealer and continued t... read more
Business response:
Hi *****, please let me know what Hyundai dealership you are referring to and I can then help you out.
This dealer keeps sending me emails advertising specific cars for sale, but when I go onto the website, seconds after receiving the email. I find that the cars have already been sold. Very misleading. I understand there is a shortage of cars, but I'm in sales, and I don't advertise goods that I know don't exist. Neither should they.
Business response:
Hi - can you please tell me the dealership you are referring to so I can address your concern? Thank you.
Frequently asked questions about Lia Auto Group
How is Lia Auto Group rated?
Lia Auto Group has a 4 star rating with 392 reviews.
When is Lia Auto Group open?
Lia Auto Group is closed now. It will open on Monday at 8:00 a.m.
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