Lia Auto Group

Zach C 

on BBB

11 months ago

Very poor customer service. Talked with Corey c****, and he was very unpolitely with his service. Told me to get my car done by another collision shop as they will no longer take my car. Kaitlyn, the administrative assistant is allowed to hang up the phone on customers with consequences. Told her supervisor I was added racial intent to our conversation, which was not the case. Very unprofessional, and the hr department and higher up should look into it. I will not be using Lia collision center ever again for repairs and serv... read more

Lindsey M 

on BBB

11 months ago

Went in to buy or lease a vehicle. They never showed me the ****** and it was partially my fault for not asking but they should have told me the truck had been in two moderate vehicle accidents. I find out 7 months later that it had when I was trying to sell the vehicle. Not pleased at all that this information was not given before I purchased. 

Terri M 

on BBB

a year ago

When walked into the dealership, I told 3 sales people exactly what I wanted, 2 door ******* with a soft top (gas only). I was told they don't have any and none are coming in. I agreed to test drive a a 4 door hybrid. When I saw the ****, I said I don't want a hard top. Well, I feel I was bullied and taken advantage of. I was told they would help me find a way to store the hard top, they lied. Fast forward 3 1/2 months, I need a form for taxes. General manager was left 4 messages, never returned a call. Font go to this deale... read more

S. P 

on BBB

a year ago

Very poor business to deal with, avoid at all cost. They picked a vehicle out and said that the vehicle was cheaper, the CR-V vehicle that is why we are selling this one to me. Only cheaper in price. Well the vehicle started leaking transmission fluid after a week plus. I took a road trip to Ohio for family, and they noticed some fluid. I drove back home to see my dad, he too said my new vehicle was dripping oil on his brand new driveway. I called Lia Honda, took vehicle in the following day. Waiting in the waiting room for ... read more

Laura R 

on BBB

a year ago

Horrible customer service, questionable recalls, and attempts to charge for damage they caused. I brought my car in for an oil change and for them to do the recall services. The next day my warning lights were all in and the power steering was not working. I had to have my car towed 29 miles back to the dealership and be without a car for 5 days. Not only did they ever apologize for me having to go through this, but they tried to charge me $450 just to diagnose what was going on. All they cared about was telling me that my c... read more

Mohammad A 

on BBB

a year ago

I brought my car in for a transmission and water pump service. Unfortunately, it took three weeks for the parts to arrive. During the repair process, they informed me that the RF strut mount had rotted and come apart, holding me liable. Additionally, the service experience was disappointing, with the service man displaying poor communication, bad advice, and unprofessional conduct. I cannot recommend their services based on this experience. 

Chris B 

on BBB

a year ago

I want to be clear, the ONLY reason I brought my vehicle to Lia Hyundai of Albany is because of the warranty on my engine. I have been a technician for over 25 years and would love to do the work myself. It is impossible to get anybody on the phone here. I have called multiple times over the last week, and the only people I can get a hold of are appointment coordinators. They take my message and say someone will get back to me "as soon as they can." I have e-mailed and tested them also, no response. A week after I have my ca... read more

Tom M 

on BBB

a year ago

Multiple trips for same related issues. Driver seat keeps breaking, 3 times for repair. Oil warning light on constantly. At least 4 or 5 times at service dept. No one answers phone when calling.then you get the run a round. No manager has yet to answer the phone ever. 

Pedre K 

on BBB

a year ago

If I could give Lia Honda Williamsville zero Stars I would! They run a classic bait-and-switch there! Be weary as they changed the most important part of a written sales agreement to us at the closing after we spent too many hours researching and working on an agreement to buy at Lia!! Their new sales manager needs to learn integrity and could have saved the deal and all I wanted was to let the owners of Lia Honda know from a customer what they did and how they killed a deal after promising in writing before the closing!!! I... read more