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Lia Auto Group
- Other
- Albany, NY
About this business
The Lia Auto Group serves the capital regions of New York, western Massachusetts and central Connecticut. It offers a new and used inventory of Honda, Hyundai, Toyota, Volkswagen, Scion, Nissan, Infiniti and Kia cars, trucks and sport utility vehicles. It offers various Hyundai models, including the Accent, Azera, Elantra, Tiburon, Tucson and XG350 L. The company also provides several Nissan models that include 350Z, Altima, Pathfinder, Quest, Sentra, Titan and Xterra SE. Its parts and service department provides parts repla... read more
Location details
1258 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First impression after superb service by a ****** dealership in Maryland, that respected women: 1. Do not suggest previous ****** dealership gave inadequate service and missed or overlooked problems. 2. Do not assume a female customer is stupid, specially if she has grey hair. 3. Do NOT address a female customer as "dear" unless she is a member of your family. This time I am forced to pay for the repairs required to pass NYS inspection. But I will take my business elsewhere for future service. Maybe even back to Maryland.
Business response:
I have reviewed and spoken with the employees involved. We take and treat all our customers equally. I apologize if my service advisor calling you dear offended you. We have a real good relationship with our customers and they are not just a number. All repairs have before pictures to show what was happening before the repair. Please allow us to show you the new repairs made and I offer you to contact me so we can come to a resolution. Rick G*****, Service Manager, Lia Toyota of Colonie, ###-###-####, *******@*******.com.
The absolute worst experience in my whole entire life buying a truck I told them to not draw my credit because I had funding from ***** they agreed not to Wasn’t out the front door more than 20 minutes and they were already drawing my credit over a two week span they drew my credit Report 6 times They are not about their customers they’re just about the money and they have no respect for their customers And they’ve repeatedly lied numerous times the place is an absolute joke I contacted the the attorney general waiting to he... read more
on 1/12/2022 I had an appointment for an oil change and tire rotation on a ********** I leased in Nov 2020. When I got in the service advisor said he had bad news...that my vehicle had failed the alignment test that was automatically done when I drove through the garage doors. The vehicle is just over a year old. No one mentioned that the alignment was a problem when I had it in about a month ago for the inspection. The service advisor showed my some random screen showing a fail. Service advisor also said my tire wear looked... read more
I will give Lia Chrysler Jeep Dodge Ram 0 stars. It made me put in 1 star to post. I brought my van into this dealership to have some work done on covered items. I received a call back stating that my rear rotors and pads were shot. This along with 2 or 3 other uncovered items (wiper blades and break fluid flush)was quoted $1300. I declined the extra repairs. The next day I brought the van to my local mechanic to have the breaks checked out and see how much it would be. Within 30 minutes, my mechanic called back to tell me t... read more
Business response:
Mr. *******, Thank you for taking the time to send in a response to our dealership survey. After reviewing the repair order, it appears that you had come in originally for two concerns both of which were repaired under the extended warranty contract you currently have on your vehicle. A complementary multipoint inspection is performed on every vehicle that comes through our service department and during that inspection, the technician found leaking transmission cooler lines, which were also a covered component of that extend... read more
This was easily the worst service I have ever gotten from a dealership, and I left them a bad review on ****** business and figured that was the end of it. However, six months later they began charging my credit card with unexplained fees and now I am looking into how I can escalate my complaint with this borderline criminal business. Back in July, I had a critical part failure covered by extended warranty so I brought my car in for a free repair. When I dropped off my vehicle, I was told the part was backordered but I would... read more
Business response:
***, After speaking with all parties involved with your transactions and experience here we would like to address a few things. Yes we collect credit card information just like any rental agency would. This is for numerous reasons including but not limited to: paying for the rental, damage to the rental, missing fuel, any toll charges, etc.. These are all items that you signed and agreed to pay for should you owe them. Our staff reached out to you to show the proof that you did in fact owe for the highway tolls you were righ... read more
I bought a certified used 2019 ***** with extended warranty from Lia Toyota in May 2021 but unfortunately my vehicle was totaled in a no fault accident in October, 2021. My car title had VIN listed twice, one clear and the other highlighted with one lien recorded to ****** Financial, so my first call to the finance office I was informed that since my vehicle was fully paid for, I didn't need a lien release document. My auto insurance refused to pay on the grounds that I still had an active lien so I decided to email Mr. B***... read more
I took my car in for a tire rotation ($48) and multipoint inspection ($32). I numbered the tires before leaving home. Tire rotation never occurred. I sent it back to be done properly. When the car was returned 20 min. later, only the driver’s side tires had been rotated! I sent it back again and this time, the tires were rotated. Lia refunded $48 on the spot. My greater concern is that they might never have conducted the multipoint inspection or checked the brake pads. And then, of course, the concern remains how many people... read more
Business response:
Lia Auto Group, Northampton
Awful dealership, salesperson Sharif forged paperwork for my lease regarding my husbands job and charged us more money than expected for our credit scores.
Business response:
I'm very sorry for your inconvenience. Our sales associates do not have access to customers credit applications. Please feel free to reach out to the General Manager at your earliest convenience, so we can look into this further. Perhaps there is something more we can do to help.
DEALERSHIP SERVICE SCAM! Brought my new to me 2020 ***** into this dealership for warranty work. 7/24/21. After two days diagnosing the vehicle they tell me my warranty is voided and they want me to pay $2500 bill for their diagnostic. Peter V****** - Service Manager told me they will brand my title if I choose to not have them perform the work on my vehicle and my warranty will be voided. If I pay them $2,300 + labor for two coils packs they (******) will pay for the two coil packs and my title will not be branded. I called... read more
Frequently asked questions about Lia Auto Group
How is Lia Auto Group rated?
Lia Auto Group has a 4.1 star rating with 432 reviews.
When is Lia Auto Group open?
Lia Auto Group is open now. It will close at 5:00 p.m.
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