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The Lia Auto Group serves the capital regions of New York, western Massachusetts and central Connecticut. It offers a new and used inventory of Honda, Hyundai, Toyota, Volkswagen, Scion, Nissan, Infiniti and Kia cars, trucks and sport utility vehicles. It offers various Hyundai models, including the Accent, Azera, Elantra, Tiburon, Tucson and XG350 L. The company also provides several Nissan models that include 350Z, Altima, Pathfinder, Quest, Sentra, Titan and Xterra SE. Its parts and service department provides parts repla... read more
1258 Central Ave, Albany, NY, 12205, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Multiple trips for same related issues. Driver seat keeps breaking, 3 times for repair. Oil warning light on constantly. At least 4 or 5 times at service dept. No one answers phone when calling.then you get the run a round. No manager has yet to answer the phone ever.
Business response:
Hi ***, just a friendly reminder that I will need to know the name of the dealership you worked with before I can help you. Thank you!
If I could give Lia Honda Williamsville zero Stars I would! They run a classic bait-and-switch there! Be weary as they changed the most important part of a written sales agreement to us at the closing after we spent too many hours researching and working on an agreement to buy at Lia!! Their new sales manager needs to learn integrity and could have saved the deal and all I wanted was to let the owners of Lia Honda know from a customer what they did and how they killed a deal after promising in writing before the closing!!! I... read more
Business response:
Mr. ********, we're sorry to hear there was a misunderstanding regarding the terms of your purchase and we thank you for bringing this to our attention. While we understand that there might be differences in perception, we genuinely value your satisfaction as a customer. We are here to address any concerns. Please feel free to contact me to further discuss at your convenience. Sincerely, Tony T****** ********@*******.com Sales Manager Lia Honda of Williamsville
I brought a car from them 3 weeks ago after driving it I noticed that the AC was not working properly. I also am having an issue with my head lighting at night time. I’ve contacted several people regarding this matter but with no results. Also I am covered under my warranty to receive rent a car service which includes another $100 with my payment. This is becoming concerning because when ever I need service I can’t get a rental a car EVEN. I am so sick of the excuses and poor customer service
On February 8th we drove 2 1/2 house to Lia Chrysler Jeep in Schenectady to buy a 2023 Grand Cherokee L Summit. All went well until Nick the finance guy came in . He was very pushy on the extended warranty. He said it would increase our payment by 20 dollars, and never mentioned a deductible. We reluctantly said o.k. Be Aware you only sign a digital screen at this dealership, never a piece of paper. When the deal was done our payment went up 50 dollars with a 200 dollar deductible! I told Nick and he said it’s too late you a... read more
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Business response:
Hi *******, on 2/27/2023 you purchased a vehicle with our sales department. At the time of purchase you filled out our credit application and told us you wanted to check with your credit union before proceeding with our loan. We told you absolutely no problem and let us know if we could help. The following day you contacted your salesperson and told him to have us to proceed with the loan here and you were not going through your credit union. We set up a delivery appointment where all docs were signed, and rates and payments... read more
The definition of a Swindler. Nick S. from The finance department was misleading, and dishonest during the whole experience. I was mislead into signing papers. I went out on my own and was able to secure a lower interest rate with my own bank and they told me it was too late to switch and I would just need to refinance. I didn’t even take possession of the vehicle and he told me I had no choice but to finish the transaction. He just kept feeding me lines to complete the transaction and get me out the door. He took advantage ... read more
Lia Hyundai of Albany is by far the worst customer service I have ever dealt with. I never write reviews but I have never felt so aggravated. Wheel locks came on my tires. After having my car for a little over a year, I went to get new tires somewhere else and the key for the wheel locks weren’t in the car. I called Lia to see if they had a spare or even to just take the locks off for me since I was never given the key. They wanted to charge me to replace them plus labor, for their mistake. The key was never in the car, I fo... read more
Business response:
In response to your recent review, I apologize for the experience you had and the way it was handled. I did reasonable research with Lia Hyundai of Albany and could see two sides to this situation. I do not know exactly what/how your vehicle came to not having the locking Lugnut key in its proper spot. I made several attempts to reach out via telephone to find a resolution, and left voicemail messages. I am looking forward to discussing this situation in hopes of coming to an amicable resolution. Please contact me at the con... read more
I don’t even want to give ONE star! They are HORRIBLE! I was hit in my brand new 2023 *****bought AT LIA, and passenger side was messed up pretty bad on my having the car for 5 days. They messed up my dash, they did a HORRIFIC paint job that my car had to go back a SECOND time for and the Manager CORY was RUDE! Picking up my car for the second time around, hood paint CHIPPED after a second time around! AND my passenger side door panel falling off!! The side I was hit and they were supposed to have fixed. I was PROMISED it wa... read more
Business response:
******* *****, sorry to hear you’re not at all satisfied with the repairs made to your vehicle. We can assure you that all of our technicians have been certified by not only ***** but many other manufacturers. We have gone as far as having your insurance company come look at your vehicle to approve the repairs made but if it doesn’t meet your standards we will attempt to make you 100% satisfied. Sorry for any inconvenience we may have caused and are at this time addressing your concerns with the repairs. Thank you.
Lia Jeep in Northampton, MA. Our salesman Dave was great!!! Service is horrible in Northampton. I'm trying to get the air conditioner fixed in a brand-new 2021 **** ******* ********* that I purchased in October 2021. This has been dragged out since April 2022 with 2 different Jeep services. Lia in Northampton needed to order a part, which they did and replaced. Still not working. I've been waiting for over 2 weeks for a loaner so they can work on it further. They were not happy with my review....so it feels like they are hol... read more
Lia Auto Group has a 4.1 star rating with 454 reviews.
Lia Auto Group is closed now. It will open at 8:00 a.m.
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