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Lia Auto Group
- Other
- Albany, NY
About this business
Location details
1258 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This dealer keeps sending me emails advertising specific cars for sale, but when I go onto the website, seconds after receiving the email. I find that the cars have already been sold. Very misleading. I understand there is a shortage of cars, but I'm in sales, and I don't advertise goods that I know don't exist. Neither should they.
Business response:
Hi - can you please tell me the dealership you are referring to so I can address your concern? Thank you.
On 2.18.22 my car died with no warning or previous issues, it was towed to Lia on the 19th to determine if the issue was covered by warranty, turns out it was. The engine failure had nothing to do with the dealer. I was contacted by Lia on the 19th & told they'd let me know by the 23rd or 24th. I heard nothing, left 2 messages & finally stopped by on the 25th. I was directed to an individual who was hostile, defensive & rude when I inquired about my situation. I was polite, I simply wanted COMMUNICATION. I was informed that ... read more
Business response:
Mrs. ******, We are very sorry to hear you had less than 5-star experience at our location. With the current vehicle shortage combined with supply chain issues, it has been difficult to keep loaner cars readily available. While Hyundai does offer $60.00 per day rental reimbursement, it doesn't guarantee that rentals will be available for that cost in your area. We apologize for any inconvenience this may have caused. Regarding the mouse nest in your vehicle, while it's a common issue we understand it can be frustrating. We'd... read more
Update: My concerns were never resolved. The only true communication I received was after I posted this review. I was borderline harassed through text, email, and voicemail to take this ******** post down. Once I told them I wouldn't revise this review until the problem was addressed they stopped communication and posted the response above instead of replying my email.... further validating my statement in the initial review. I had to have my car towed to a different dealership because they continuously lied to me and my car... read more
We drove the car there to get fixed suppose you were supposed to be there for 4 days it's been over a month and now they're telling me that I don't have to have it towed out when I literally drove it there but my husband's over there so what did they do that is not drivable now another talking about it has a new engine and I would pay between $7,1000 and for a noose 1 or 10,000 for a new one
Business response:
*********, We are very sorry to hear that you were not completely satisfied with the results of your diagnosis. While we can certainly understand your frustrations with the denial of your engine claim through your outside extended warranty, unfortunately we have no control over *** *******decisions. Per our conversation, you were advised not to drive the vehicle as one cylinder is completely dead and we did not want you or your family to get stranded when the engine inevitably seizes. Please feel free to reach out to me with... read more
My boyfriend and I were looking into financing a 2022 ***** *****from the Kingston location. We agreed on a price, a good trade amount for our *********, they pulled my credit and got me approved, insurance all set and scheduled to pick up the next day. I then get a call, stating that the car was sold. That the sales manager sold it to one of his relatives 3 weeks ago. HORRIBLE business. I was willing to switch to an ******, but they lowered my trade value on that vehicle. When I questioned it, the answer was “well we had a ... read more
Business response:
Hello ******, We are sorry to hear of your review. Know that we cannot legally discuss terms with someone not listed on a deal. We had hoped we could have worked out a sale with your boyfriend. Thank you.
If I could give zero stars, I would. I ordered a **** ******* ******** *** and waited six weeks for it to arrive. The day before I was provided a picture of "my car". I questioned the picture and said this does not look like the car I ordered as the car I ordered had black rims. I was then told that **** no longer has black rims and they all are getting the cheap silver rims. I called three **** dealerships and asked the accuracy of that. They all said that is incorrect. Then the next day the salesman Gerry called me to ask ... read more
Business response:
Hello, We are sorry for the confusion on the **** that was incoming not a Sold order unit we processed for you. The photos of that **** you saw on the website were generic pictures and may not be the actual vehicle with that exact look. When you were here, we did offer to order that exact **** but could not guarantee that the wheels you were interested in were available since ordering is limited with suppliers, plus **** just opened new options on the ******** package. If that is something you would like to pursue we can set... read more
First impression after superb service by a ****** dealership in Maryland, that respected women: 1. Do not suggest previous ****** dealership gave inadequate service and missed or overlooked problems. 2. Do not assume a female customer is stupid, specially if she has grey hair. 3. Do NOT address a female customer as "dear" unless she is a member of your family. This time I am forced to pay for the repairs required to pass NYS inspection. But I will take my business elsewhere for future service. Maybe even back to Maryland.
Business response:
I have reviewed and spoken with the employees involved. We take and treat all our customers equally. I apologize if my service advisor calling you dear offended you. We have a real good relationship with our customers and they are not just a number. All repairs have before pictures to show what was happening before the repair. Please allow us to show you the new repairs made and I offer you to contact me so we can come to a resolution. Rick G*****, Service Manager, Lia Toyota of Colonie, ###-###-####, *******@*******.com.
The absolute worst experience in my whole entire life buying a truck I told them to not draw my credit because I had funding from ***** they agreed not to Wasn’t out the front door more than 20 minutes and they were already drawing my credit over a two week span they drew my credit Report 6 times They are not about their customers they’re just about the money and they have no respect for their customers And they’ve repeatedly lied numerous times the place is an absolute joke I contacted the the attorney general waiting to he... read more
on 1/12/2022 I had an appointment for an oil change and tire rotation on a ********** I leased in Nov 2020. When I got in the service advisor said he had bad news...that my vehicle had failed the alignment test that was automatically done when I drove through the garage doors. The vehicle is just over a year old. No one mentioned that the alignment was a problem when I had it in about a month ago for the inspection. The service advisor showed my some random screen showing a fail. Service advisor also said my tire wear looked... read more
Frequently asked questions about Lia Auto Group
How is Lia Auto Group rated?
Lia Auto Group has a 4.1 star rating with 483 reviews.
When is Lia Auto Group open?
Lia Auto Group is closed now. It will open tomorrow at 8:00 a.m.
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