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Koons Falls Church Ford
- Car Dealers
- Falls Church, VA
About this business
Location details
1051 E Broad St, Falls Church, VA, 22044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
The absolute worst dealership in the country. Nothing but laziness that works there. Lost all my personal info including ssn address etc. laughed at me and said we will mail you new paperwork. I live 6 hrs away so the deal was made over the phone and I was told the truck had 11 miles on it only to get there to a truck with 1931 on it. Then I get yelled at by the sales manager for questioning the situation. Total scum. I have ford involved at this point seeing as I still have no plates loan or info for the truck. Don’t ever g... read more
My poor friend has had her car there for 7 weeks. Yes, it was a big job but unless they are rebuilding the car from scratch....what on earth.🤷♀️ To top it off she has left countless messages and it’s almost two weeks since she’s even gotten an update. The managers are clearly avoiding her calls and messages. It really is shameful, what poor customer service.
Don’t EVER take your car here for service! They have had our Raptor since end of November. We have left countless messages with managers service associates and literally can’t get one call back or a text message letting us know what is going on with our vehicle!! We have even had the dealership we are loaning a car from call and they can’t get anybody to call them back for weeks either! Let me be clear they told me this job would take TWO weeks, it’s been 7 weeks!! UNBELIEVABLE 
Customer service is a simple process. If you say you will call me, you should call me. Your employees should tell the truth. One person told me a vehicle was sold, and another one said it is not AND sent me photos. I hope your experience with this dealership is better than mine.
Buyer beware, they use text book bait and switch sales tactics. On Saturday morning I visited your website to look at a Nissan Rogue, I requested information which was quickly followed by a phone call from Justin. We spoke of pricing, I told him what we were looking for, he said let me check and I'll call back. He called back a few minutes later and met us in the middle. I asked if it could be held till around 6pm, he said they would. I drove 2 hours Saturday night to purch...Continue Reading
False advertisement and shady sales people. Bait and switch. Consumers and public beware!!
HORRIBLE.I was sold a 2018 Expedition from this location. At the time, I was shown service records and CarFax, I trusted the Koons name and felt I was in good hands at the dealership. Shame on me because not 6 months later the car came to a stop going 45 mph on a busy road with my children in the car. The Sterling Koons location pulled warranty records and found that the car had a full transmission replacement and full computer system reboot for the same issue in February of 2019. None of this was disclosed at purchase. I ex... read more
they won't return phone calls or emails.
Damaged my new seat covers by not covering them when my vehicle was in for service. Seat was covered in grease stains. They agreed to clean. Went back to pick up and now it’s apparently lost. Have gone in and contacted through FB 6 times and not once have I been contacted back. They basically damaged my property, lost it and for all intents and purposes, ghosted me.
Frequently asked questions about Koons Falls Church Ford
How is Koons Falls Church Ford rated?
Koons Falls Church Ford has a 4.3 star rating with 6,978 reviews.
When is Koons Falls Church Ford open?
Koons Falls Church Ford is closed now. It will open tomorrow at 9:00 a.m.
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