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Koons Falls Church Ford
- Car Dealers
- Falls Church, VA
About this business
Location details
1051 E Broad St, Falls Church, VA, 22044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Communication and customer service is key to any successful business. You guys are lacking in both. Appreciate your customers instead of shunning them after their purchase.
Business response:
We truly value our customers and I'm so sorry to hear that this hasn't come through during your experience. I would like to make sure that all of your concerns are properly addressed, but I won't be able to find your contact information from this review. Would you please give me a call at your earliest convenience so that I can help? Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
RecommendedThey were fast and did exa what we discussed on the phone when I arrived. I was in and out in about an hour with my new vehicle. Everyone there was very professional. The internet sales team was a pleasure to work with. I would definitely consider doing business here again.
Business response:
Thank you for the recommendation, Joshua! We are so proud to have earned your business and happy to hear that you are so pleased with your purchase. Congratulations and we hope to work with you again at Koons Falls Church Ford!
This has been an awful experience. First I'm called over and over asking to bring my car in for service and to utilize the concierge service. I get an email about a labor day special that included a wash and oil change among other maintenance services, so I decide to take advantage of that deal. I call to make an appointment and scheduler acts like she has never even heard of the deal. I’m like yall literally sent it as an email to everyone, shouldn’t you be expecting calls for people asking for it? I make my appointment for... read more
I am very disappointed with this dealership. I bought my car over 1.5 months ago and at that time when I was looking for a car, people from the dealership did not stop bothering me, calling, sending emails, SMSs etc. Now that I bought the car. It has been over one and a half month and I still did not receive my car plates. I called the dealership several times and nobody helped me. I left messages asking to be called back with updates and I hear nothing. I am sure If I was buying another car today, I would be receiving 20 ca... read more
Business response:
Diego - I'm disappointed to hear that we lost your future business. We would never want our guests to receive unwanted communications and we strive to be straightforward as well. I appreciate this feedback and will share it with my team so we can take steps to improve. If there is anything that I can do to assist you, please give me a call. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
I tried for two weeks to get a Mustang GT from them. They kept telling me they were communicating with Ford directly, so i tried to be patient. Well, after two weeks I realized that they were just too embarrassed and unprofessional to tell me they couldn't get me the deal I wanted. I was so frustrated and disappointed that they would just leave me hanging like that, without so much as a simple courtesy phone call (or email) to let me know that their confidence was overly optimistic. Oh well, because you know what- I got the ... read more
It’s really upsetting when you buy a car July 4th and a week later your AC isn’t working. Try calling the dealership to no avail....get it recharged, then with the next 14days NO AC AGAIN when the weather is like 95-10degrees every day. Finally get a hold of them 7/28 to speak to someone who arrogantly tells you “It’s a used car right”...What happened to inspections, and reconditioning?? No integrity and the same amount of reliability as a car from Craigslist, FB or OfferUp when the dealership makes NO EFFORT TO REMEDY AN IS... read more
Business response:
Hi Mina, I am so sorry to see that you've had a hard time getting in touch with us and that you are experiencing issues with your air conditioner. I understand how frustrating this sounds and we would never want a customer to be uncomfortable while behind the wheel. I am going to look into the details of your purchase and in the meantime, please consider giving me a call. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
Really disgusted with the service and customer experience here. We made an appointment to test drive a pre-owned vehicle. We drove 45 minutes to get there, only to be told that the check engine light was on in the vehicle so they sent it to another dealership this morning (which also makes no sense...). Nobody bothered to contact us to let us know or reschedule. Our sales person, George, claimed he had just been at work for an hour so he wouldn’t know...no apology, just shrugged it off. We will go out of our way to NOT do bu... read more
Business response:
Candace - We truly appreciate you making the trip out to see us and I'm so sorry that you weren't notified that this vehicle wasn't available. I'm going to speak with my team about your feedback so that we can improve our communication going forward. Again, I sincerely apologize for the inconvenience we caused. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
September 28 of last year I bought a 2017 Jeep Wrangler Unlimited from Koons Ford. I bought extra warranty and package protection for inside and outside of my new purchase. I drove the Jeep home and neighbors immediately came over to see the cool new green Jeep in my parking spot. Upon immediate inspection, my neighbor pointed out tire plugs and several nails in the tires. I also found my extra key fob was damaged and the key was so bent, it wouldn’t start the car. The Jee...Continue Reading
I bought a car and was supposed to be 90 days till first payment. This didn’t happen and I have been given the run around for over a month and they won’t do anything. Don’t buy from this place or trust what they tell you.
Frequently asked questions about Koons Falls Church Ford
How is Koons Falls Church Ford rated?
Koons Falls Church Ford has a 4.3 star rating with 6,978 reviews.
When is Koons Falls Church Ford open?
Koons Falls Church Ford is closed now. It will open at 9:00 a.m.
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