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Koons Falls Church Ford
- Car Dealers
- Falls Church, VA
About this business
Location details
1051 E Broad St, Falls Church, VA, 22044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This business does not respond to phone messages and emails, and sent the wrong packet of information (containing my social security number) to another customer. I have tried to call too many times to count, and am beyond frustrated with this company and lack of customer care.
Business response:
Alexa - we strive to provide prompt service for our customers and I sincerely apologize if we fell short. This sounds like a concerning situation and I'd like to step in here to assist you further. I will look for your contact information, however, please consider reaching out to me directly. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
ZERO STARS., but google won't let me...one of the most unethical dealerships I have ever tried to do business with. That says a lot being that it's the car business. I found a car online because that's what people do nowadays. I got in contact with a salesperson. He pulled the car, look at it and said it was LIKE NEW, I have documentation of our conversation as proof. It only had 2,000 miles on it. I told him I'm driving five hours one way, so please ensure he gives me an accurate description of the vehicle. He said no probl... read more
Business response:
Kristi - we run our business to be transparent with guests and I sincerely apologize for leaving the wrong impression. I understand your frustration and I'd like to assure you that it's never our intention to cause an inconvenience. We take customer feedback seriously and I think it would be best if we spoke directly as I would like to properly address your concerns. Please consider reaching out to Marina, our Customer Relations Manager, at 703-241-7200 Ext: 1443. Thank you.
For service, yes. For sales, no. There are not enough characters to explain why!
Business response:
Jay - I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what happened here in order to improve our customer experience going forward. Please give me a call at your earliest convenience. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
I don’t advise you guys to have an experience with the dealership’s service section. On Nov. 16, I bought a mustang convertible, the second day I realized that there is a noise on the passenger side while driving. Plus, there was a dent on driver door and minor scratches, which i did not see during test drive. That day I told salesman about the issue and, he said service could take care of the both things. I left the vehicle there, two days they were supposedly testing and solving the problem. When I left my car, its mileage... read more
Business response:
Servet - We would never use a guest's vehicle in the manner you described so as you can imagine, this feedback is concerning. We take claims like this one seriously and I think it would be best if we spoke directly. I will look for your contact information, however, please consider giving me a call as well. Thank you, Russell Lloyd - Service Director - 703-241-7200 Ext: 1342
Hi this is Antonio I really don’t recommend koons falls Church Ford because when your buying a vehicle they ask you if you want gapt insurance so the deal is that when you finish paying the vehicle they give you money back for not making no damages to the car. But they lie they don’t give you the money back they explain something when your going to buy a vehicle but when your done paying the vehicle they explain something else.
Business response:
Antonio - I'm concerned to see this feedback, because we strive to deal transparently with all of our customers. If there was a miscommunication on our end then I sincerely apologize, and I would love to speak with you directly so I can understand what happened here and answer any questions you may have about your insurance policy. Would you please give me a call when you have a moment? Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
I didn’t consider the worst rating given on internet for Koons Falls church and still thought to give them a chance to buy a new car from them. They wasted my whole day with no vehicle at the end of the day. I got there at noon and decided to go with Mustang Ecoboost 2.3l after the test drive. The online published price was $32080 with 150 miles. When i got there, they said the price is $1000 more because i don’t qualify for military and graduate discount. Understandable but it should have been marketed accordingly. Anyways,... read more
Business response:
Faizan - It's never our intention to waste our guests' time so I'm disappointed to read about your experience. I would like to apologize for any confusion regarding our prices or the vehicle you were interested in. We expect the best for our customers and I can assure you that I will look into this situation to make sure that your concerns are properly addressed. Thank you for your feedback, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
Attempting to shop here has been one of the worse experiences of my life. My initial contact with them went fine and my discussion with the salesmen Orlando and Hector was great and thats about where it stops, the management here needs some work, twice the same manager came over to me telling me the negative equity of my trade in was hurting me so much that I wasn't going to be able to get an approval. He did this twice. He then proceeded to tell me I should get a new 2020 model even after telling him I'm attempting to lower... read more
I was in the market for a new car. Found that KFCF had great online deals. Via Auto trader and their website. Inquired and salesman Ken was polite and was working on it for me. Ken had to leave Patrick took the sale over and said autotrader had a glitch, the sales price was wrong. Even though their website said the same thing. Was also told I have to talk to finance to find a monthly payment. Bought several cars and never heard that you can’t get a “ball park monthly payment” estimate from a salesman. (I know my credit score... read more
Business response:
Jason - We strive to deliver a straightforward car-buying experience so I'm disappointed to see this feedback. I apologize for any confusion surrounding our prices, and I'm so sorry that this cost us your business. If you would like to share any further feedback I'm available to take your call. Thank you, Marina - Customer Relations Manager - 703-241-7200 Ext: 1443
RecommendedWe recently purchased two vehicles in one day at the Koons in Falls church. The service was excellent. From our salesman, Edgar, who was polite, friendly and knowledgeable to the financing team who worked with us tirelessly to get us a great deal—it was an overall wonderful experience. Edgar was never pushy but he made sure we walked out with exactly what we needed and wanted. A special shout out to the financing team managers who went the extra mile to meet our expectations. Excellent customer service overall. I look forwar... read more
Business response:
Ambar, thank you for taking the time to leave us your recommendation! It was our pleasure to assist you with your two new vehicles here at Koons Falls Church Ford, and we will certainly let Edgar know that you appreciate his help. We look forward to working with you again down the road as well!
Frequently asked questions about Koons Falls Church Ford
How is Koons Falls Church Ford rated?
Koons Falls Church Ford has a 4.3 star rating with 6,978 reviews.
When is Koons Falls Church Ford open?
Koons Falls Church Ford is closed now. It will open at 9:00 a.m.
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