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Kerivan-Lane, Inc.
- Heating & Air Conditioning/HVAC
- Needham Heights, MA
About this business
Kerivan-Lane provides Massachusetts & Greater Boston with BioHeat home heating oil, propane, oil & gas heating, air conditioning & plumbing services. We are a local, family-owned and operated business serving your community since 1922!
Location details
30 Charles St, Needham Heights, MA, 02494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company I've ever dealt with. The owner (********************) has been extremely rude during all communications. Check the other 1-star reviews by using the filter, many other customers have said they are constantly rude as well. It's also pretty obvious that they post their own 5-star reviews to offset their unhappy customers, so don't be fooled by their ****** review rating. Check out their reviews on Yelp - they are 99% negative. The oil is overpriced compared to competitors. The techs are mostly in the... read more
Business response:
Your continued harassment and defamation of our company reputation and team members will not be tolerated. We will be contacting our attorney and I caution you to stop your online rage. If you have something that you want to resolve, do it like an adult.
We have worked with *********************** ever since buying our home 7 years ago. They have always provided stupendous service whether it was helping replace our leaking water heater, replacing a faulty sump pump to maintenance work of our heating system and oil deliveries.All technicians we have worked with are great and professional.We have also had *********************** install mini ductless splitters throughout our house. We are so grateful for all they have done for us.
Business response:
<p>Thank you for your nice review! We go out of our way to treat our customers homes like our own and are always available, from dealing with the emergency water heater to the regularly scheduled maintenance. We look forward to helping you take care of your house for years to come.</p><p>The *********************** Team</p>
I found out there was a leak in our oil tank at 4:50pm on a Friday night. They came out within 20 minutes patched the tank, cleaned up all the oil and made arrangements for a new oil tank to be delivered and installed at 8am on Monday morning. It all went so smoothly - they took care of everything. I've been a customer for many years and they have ALWAYS been an amazing company. Everyone in the office is professional and helpful and their service couldn't be any better. I don't usually write reviews, but I am happy to do thi... read more
Business response:
<p>Thank you for the review. We understand how stressful this situation can be and we are glad we were able to respond so quickly. Thank you for your many years of loyal business.</p><p>Regards,</p><p>*********************** Service Team</p>
I was impressed with the professionalism and the quality of the *********************** team. A careful analysis of their proposal showed them to be highly competitive on price especially when you add in the associated costs from the necessary electrical contractor.
I recently needed to have my oil tank replaced and I contacted *********************** for a quote. In addition to the tank replacement, I wanted to have a double wall upright tank installed due to space considerations, and asked to have the fill pipe moved so I could enlarge my front steps and landing. I could not be happier with the results. The old tank was removed without any spills, new piping was installed and painted, and the holes left from the old fill pipe removal were plugged and covered over. Everything was handl... read more
Business response:
<p>The KL Team appreciates your business . We are pleased that the job went smoothly and the new fill/vent pipe position will provide the needed space for the new landing. We receive many positive comments about the space saving double wall upright tanks. They are basically the shape of a refrigerator and open up needed space.</p><p>Thank you,</p><p>*******************************</p><p>General Manager/Owner</p>
We worked with *********************** this winter on having mini-split/heat pumps installed across all 3 levels of our **** house. The level of customer service was excellent, particularly around the support we needed to navigate the convoluted MassSave loan and rebate process. I highly recommend ***********************!
Business response:
<p>The KL Team appreciates your feedback. The mini-split/heat pumps have provided our customers with great year round comfort. Heating in the cold months and cooling in the hot months. Please remember we will need to provide an annual service to keep them running at peak level. Just click the contact us button on our website and pick a date and time. It is that easy!</p><p>We appreciate your recommendation and we will always do our best for you.</p><p>Warm regards,</p><p>*******************************</p><p>General Manager/... read more
We signed up for their fixed-rate home oil special in September 2021, at a rate of $2.799/gallon through 5/1/22. Between September and February, they added about 75 gallons to our tank on a consistent basis. Then, when prices increased, they stopped delivering oil. We contacted them several times requesting delivery. Instead, they sent a tech to our house unannounced to measure our tank. After indicating that we would contact the ** for allowing our tank to go empty, the owner, *******************************, left a voicema... read more
Business response:
*********************** honored the new customer contract and provided the oil during the contract period at the contract price. The customer did NOT run out of fuel and at the time we measured the tank they had 65 gallons in the tank. The customer was trying to pressure us to fill the tank so that they would have fuel to use beyond the contract period. I understand why they would want that because there is a $3 per gallon difference in the price. I submit that the "unethical" and "greed" is perhaps on the side of the custom... read more
I had some questions about oil pricing, given the current economic and job situations. I spoke with ******* first, and she assured me the company would work to keep me as a customer and help with my needs. She connected me with ***, who emailed me immediately and set up a time for a conversation. I just got off the phone with him, am still so pleasantly surprised: he spent a full 30 minutes with me, going over my plans and my payment options; scheduling services; and being incredibly supportive of a fellow small business own... read more
It started well. Keith helped me when we had no oil in the middle of winter but unfortunately the auto service didn’t go well as I was charged nearly double my neighbor family of 8 who also has a bigger house. Technician came to check the efficiency but it didn’t work at all and we were charged the same.
Frequently asked questions about Kerivan-Lane, Inc.
How is Kerivan-Lane, Inc. rated?
Kerivan-Lane, Inc. has a 4.8 star rating with 844 reviews.
When is Kerivan-Lane, Inc. open?
Kerivan-Lane, Inc. is closed now. It will open tomorrow at 8:00 a.m.
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