Joe Nachbaur - State Farm Insurance Agent

denew 

on BBB

6 years ago

Incompetancy is (truly) one thing. (A woman said that I could get communications through *both* email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely different. That's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online. 

VERY UPSET 

on BBB

6 years ago

I have hail and wind damage to my roof. State Farm acts in bad faith and just sends adjusters out to ignore damage. While CLEARLY my roof needs to be replaced and many roofers have been here and submitted their estimates, State Farm doesnt see the damage. My ceilings are ruined, they dont see that either. If you have a policy with State Farm, you might as well wad it up and throw it in the garbage can because thats what it is worth. Deny, delay, scream, fight, anything but help. These guys are the worst. If you have them as ... read more

Sherry R. 

on BBB

6 years ago

Just canceled my renters insurance plan with them after having had to deal with the rude staff for about a month. For the past month they have sent me incorrect bills twice and then finally a bill that was 3 times the amount of what I agreed to pay and what I was told my bill should be. Their reasoning it was so large was because I was paying for 3 months. Still not really sure how I can owe them 3 months worth of bills when I've only been dealing with them for a month. Also I received this bill on June 29th and the due date... read more

BK 

on BBB

6 years ago

I have been harassed for multiple months by State Farm about the over payment mistake that was made by the State Farm adjuster when compensating me for damage to my vehicle. I followed the instructions given to me by State Farm exactly. I went to the local State Farm adjuster, as instructed, who provided me with a check at the time of the adjustment visit. Two weeks later I began receiving multiple letters and phone calls throughout the day, night, and weekends from multiple contacts at State Farm. I offered to make a full r... read more

Drew F. 

on BBB

6 years ago

They had told me that I was good for premium payment of $185 on the 25th, and I ended up receiving a letter on the 22nd that my coverage was canceled, due to a lack of payment of $300+ by the 12th. Which they showed that I also owed $700+ dollars on top of that. I only had the insurance for a month, and had the paperwork that showed my payment requirement and dates. 

Chuck 

on BBB

6 years ago

After getting hit by a State Farm policyholder in a traffic accident I have been unable to get my car repaired. State Farm claims they are trying to reach the policyholder, but they know their policyholder does not want this on their record and has not responded. State Farm uses this as an excuse for not moving ahead with my claim. I would be interested in hearing from others who have been a victim of this scam. The Maryland State Insurance Commissioner may be interested in looking into this. 

Mary S. 

on BBB

6 years ago

I am a State Farm customer for over 20 years on a home that I own. The home suffered huge amounts of damage, some from a hailstorm that my tenant had not reported and some from neglect. Other damage was not normal wear and tear and was quite extensive. The tenant had an unauthorized dog which defecated on the carpet They also painted over woodwork and that was not authorized. Giant holes in the plaster, damage to a subfloor, many broken windows, holes punched into doors. I have to replace exterior doors too due to damage. Th... read more

Sophia N. 

on BBB

6 years ago

Robert Kenimer is a sexist, derogatory, and extremely unprofessional representative for State Farm Insurance After scheduling 4 separate appointments to inquire about the steady rise of my insurance policy (my rates increased every month for the past 6 months with little explanation), Robert NEVER returned my call at the designated times. In addition, I never received a call apologizing for his missed appointments or to reschedule. Robert's follow up emailed was layered with disrespect and lack of accountability for his staf... read more

mn2 

on BBB

6 years ago

In 2016 my car was damaged and the tires flattened driving through a construction zone. No ticket was issued by the responding officer. State Farm sent a tow truck from over an hour away despite there being a local contractor that was available. I chose a repair shop and was sent to an old address - an empty building - at 11pm. Thankfully I still had battery life on my phone to look up the correct address myself. About 4 months later I was involved in a 'pedestrian accident' in a parking lot that was likely a scam. The 'vict... read more