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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever, charging customers twice and place the blame on them and state that need the bank to call it a mistake, looking for a lawyer to sue
Jea is nothing but thieves, they not only charge for the electric we use but they also charge a 1. 08 a day just to use their service, which nobody sees because it's hidden in the bill. Then whatever big profits they make the higher-ups give them self big bonuses rather than giving the money back to the customers. then if you ask for one extra day to pay your bill they won't even give it to you . If I didn't have to use them I wouldn't. There is nothing I like about JEA. Don't ever go to jea my way because you will never get... read more
Been a customer with JEA for several years little longer I'm in a payment arrangement on the 22nd of June which is Thursday I get paid Friday called customer service saying it would be 2 hours past midnight when I'm able to pay on it because I just had a child and things got a little tight and they cannot even work with me for two hours until my check clears in the bank they tell me I will not be disconnected but I would have to pay the full account balance of 600 something dollars very very disappointed in JEA it is very sa... read more
Lived here 15 years, bills paid on time, recently moved and paid a $10.00 connection fee. Called to have have bill put in my name- needed to a soft credit check-really past history was not enough-then C/S rep wanted to know when I would want service started, I have had service since I moved in April and then there is an additional charge of $25.00 to connect-even though I am already connected. Again REALLY just because I want the bill in my name. Have no choice but use JEA, so can not say customer loyalty, but that should no... read more
It's a shame that the online payment system -- and now the "new JEA" site -- has a glitch regardless of whether I am paying by Kubra or by bank account info, as every JEA representative that I have spoken with over the phone has helpful and courteous.
Constant issue...power outages at least once a month and almost every time it rains.
The worst customer service I've ever experienced in my entire life with a company via telephone! I hate this is the only option for utility services in my area! SO rude! An outright disgrace with customer service!
JEA is a fantastic company to work with. They provide all kinds of methods and tools to aid in controlling utility costs.
i had a recent experience with JEA specifically Chris Reed. we were incurring water pressure issues and Chris was very thorough with explaining everything he had to do to correct the issue which he and his team did. very informative and the followup was tremendous. proud to have JEA as a partner.
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is closed now. It will open on Monday at 7:30 a.m.
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