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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have made 3 calls for a supervisor to follow up on a billing issue and still have not received a call. I tried to submit an online contact and even tried to schedule an appointment to meet with a supervisor to no avail. Update 3/19/2018 - waited on hold for a manager over 30 minutes. Representative assured me one of three managers would call me today. Still nothing.
There is always an issue with their website in order to pay bills. Then to top it off they charge a fee to pay your bill. I thought paying the bill was the fee! Then when i call to let them know there is an issue with their website they say well we can help you and you can just pay it over the phone JUST FOR ANOTHER FEE! Seriously!! you charge a FEE for everything. How the hell is this "Building Community" you mean "Bankrupting a Community". This place is a scam and this company should be sold because they simple can't maint... read more
Isn't JEA owned by the tax payers. If so, put it on the ballot and let the tax payers make the decision to sale JEA or not.
The worse and they inhuman they don’t care just about money hope to find other provider in Florida coz they took advantage any new company enter to Florida Iam sure they will be welcoming and many pepole will switch to them
I just had a JEA customer service Manager try to school me on how to pay my bills. I explained to the Manager our situation and that their payment portals are down. I stated we can not get to a payment center at this time and if their is anyway she can stop the disconnection. She stated she could not. I understood why not, but wasn't happy. What made me very upset was how she then tried to speak to me like I was 5 and tried to school me on how I should pay my bills. She had no compassion for our for our situation. Sometimes ... read more
CRIMINAL!!! FRAUDS!!!! THEY HAVE NO OVERSIGHT!!!! Ridiculous policies to "identify" myself to get power turned on. I have had an account with JEA over 10 years and they refused to turn on power until I showed them my birth certificate and license (do you know in Florida you just need your license to get your birth certificate)! THEN after jumping through their hoops to get power turned on, they start charging me for power I am not using and water I am not using! (I know I am not using it because the power is off at the box a... read more
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is closed now. It will open tomorrow at 7:30 a.m.
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