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JEA
- Electricity Suppliers
- Jacksonville, FL
About this business
JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more
Location details
21 W Church St, Ste 1, Jacksonville, FL, 32202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Prompt response for power outage on a Sunday night - New transformer installed by a dedicated team with 4 trucks in a very timely manner. Thank you once again!
How to tell people that you guys are not honest and can't even get a break on my bill don't you think 500 a month fo electric is ridiculous
Jea will charge you for water you don't even use there's no possible way that much water has been run from a vacant house! CRIMINALS.........
JEA is THE WORST utility company I've ever used. The billing department is a sick JOKE. Had utilities shut off with a zero due balance for non-payment. WHAT? How does that even make sense!? Zero balance means IT IS PAID. They don't even give a warning or notice. This isn't even the first time it's happened! Can't wait to move out of Jacksonville and get back with FPL. Never had any of these problems with Florida Power and Light.
I have had the poorest experience with this account. From constant power outages to problems with their online billing. Let's just say that I am currently in the market for solar for my home. Rate wise, I guess they are fair, however for the number of times that my power has been out and not been compensated for the inconvenience, I would say that they are over-charging. The customer service people are polite, but I think that they are limited in ability as I have never been able to get resolution without talking to someone ... read more
I have no issues with the service, response times and rates. JEA does a very good job by far compared to the rest of the public utilities I have had. However, the recent upgrades to the website are poor. The response times are terrible, the system always is slow or down, and the bill pay feature does not work well with Mac Safari. Please upgrade to fix these problems, because the new and improved version is far from that.
Great people and wonderful service. Thank you for following up on the outages in my area! Quick Question: Is there anyone I can talk to about converting over to autopay?Thanks!
QUICK HELP. GREAT. JOB. Thank you. .........120 vvolts works better than 95.
Frequently asked questions about JEA
How is JEA rated?
JEA has a 3.2 star rating with 1,268 reviews.
When is JEA open?
JEA is closed now. It will open tomorrow at 7:30 a.m.
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