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James River Air Conditioning Company

4.8

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Location details

1905 Westmoreland St, Richmond, VA, 23230, United States

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4.86,187 reviews
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Nick K's profile image
Nick K 
2 years ago

Excellent professional and efficient service for many years. We have been contract customers for James Riverfor over 20 years. It is money worth spent. Their professional technicians are knowledgeable and polite and explain everything they do and answer all our questions. The last one ***** provided an excellent service and appreciate his thoroughness, knowledge, and patience. 

Business response:

Hi, ****. We are so glad our technician provided excellent and professional service. We love when our clients are satisfied. Thank you for your loyalty! The team here at James River Air would like to thank you for your great review! 

Melissa F's profile image
Melissa F 
2 years ago

***** was quick and efficient. He always does a great job, very clean and courteous. He also explains things in a way I can understand. 

Business response:

******************. We are so glad our technician, *****, provided excellent service. We love when our clients are satisfied! The team here at James River Air would like to thank you for your review. 

Suzanne T's profile image
Suzanne T 
2 years ago

Have been a customer of ********************************************* for the past 11 years and its been a great experience. ****** is awesome.. hes a fantastic HVAC tech who is knowledgeable and goes above and beyond every visit . I trust his judgment and appreciate his professionalism. I also appreciate the staff who makes the appointments and does their best to be so accommodating . Thank you!! 

Business response:

Hi, *******! Thank you for your loyalty over the past 11 years! We're thrilled to hear that **************, ******, has provided exceptional service and that our staff has been accommodating. We appreciate your kind words and look forward to continuing to serve you in the future. 

Susan L's profile image
Susan L 
2 years ago

Excellent service. Was able to send someone to my home sooner than I expected. He was very friendly and informative. He resolved the problem promptly. Would recommend James River. 

Business response:

**************. We are glad ************** provided friendly and informative service! We love when our clients are satisfied. The team here at James River Air would like to thank you for your great review. 

Anne B's profile image
Anne B 
2 years ago

I had a maintenance visit on 3/5/24. My technician called to let me know when he would be arriving, was prompt, friendly, efficient and professional. He explained what he was doing for the visit, and patiently answered my many questions. Thank you James River! I very much appreciate your outstanding customer **********************. 

Business response:

************. We are thrilled to hear about your positive experience with **************. We love when our clients are satisfied! The team here at James River Air would like to thank you for your great review. 

Jim P's profile image
Jim P 
2 years ago

***** was prompt, personable and informative! Im a longtime customer and plan to remain one based on your great service and results! 

Business response:

Hi, ***! We are glad **************, *****, was prompt, personable, and informative! We appreciate your loyalty over the years and look forward to continuing to serve you! 

John K's profile image
John K 
2 years ago

Had a yearly checkup. Service was on time, friendly and professional. 

Business response:

************. We are glad ************** was on time, friendly, and professional. Our team here at James River Air would like to thank you for your review. 

Justine D's profile image
Justine D 
2 years ago

This company has the most polite staff i have ever met. They are prompt and courteous. And highly qualified! 

Business response:

Hi, *******. We are thrilled to hear our your positive experiences with our team. We love when our clients are satisfied! The team here at James River Air would like to thank you for your great review! 

Rachel K's profile image
Rachel K 
2 years ago

I had a great experience with James River. I needed two HVAC systems replaced in my first home. The salesman knew that I knew nothing about HVACs. He was very practical and told me what I realistically needed for my home. While JR has more expensive equipment available, the salesman did not try to sell me on it. He was clear, concise, and no-nonsense. Additionally, I appreciate that they don't have tiered pricing systems or complex discount programs or memberships. My experience was a refreshing change compared to the aggres... read more

Business response:

****************. We greatly appreciate your glowing review! At James River Air, we prioritize honesty, clarity, and top-notch service. Thank you for trusting us with your HVAC needs, and we're excited to continue exceeding your expectations in the future! 

Frequently asked questions about James River Air Conditioning Company

How is James River Air Conditioning Company rated?

James River Air Conditioning Company has a 4.8 star rating with 6,187 reviews. 

When is James River Air Conditioning Company open?

James River Air Conditioning Company is open now. It is open 24/7. 

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