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Ja-Roy Pest Control
- Pest Control
- Baton Rouge, LA
About this business
Professional Pest Control , Termite Prevention, Wildlife Control, Residential and Commercial Service, Mosquito Control, Bed Bug Control.
Location details
11120 Coursey Blvd, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What a horrible company! They don't even deserve one star. The technicians are knowledgeable and personable, but their company practices and policies are dishonest and chaotic. I paid regularly for 10 months and did not receive quarterly service. The local manager acknowledged this and apologized and said I'd quickly get a refund. Three weeks have gone by and I still haven't received a check. The local manager eventually said the refund has to be sent by the corporate HQ in Jacksonville, but good luck if you want to talk to ... read more
I have used Active for years and loved the company. This was by far the best pest control service that I have ever used. Tim was amazing. A few months back, I noticed an unauthorized charge to my account for $120. I called and emailed to complain, so they refunded me my money. Just recently, I went on the portal to pay my bill. Guess what, they claim they never received my payment. Also, the agent that I spoke with said I had a certain balance owing, that was not showing on the portal. I am waiting to hear back from a Region... read more
Active Pest Control zero stars!!! The technician I had today never knocked on my door to check to see if my dogs were in the yard before before spraying for mosquitoes. He didn't spray for any other pest and when I asked him before he got in his truck to leave, he said," it was too hot for him to continue". Worst customer service ever! Corporate office phone tag runaround, 33 minutes with no resolution. They say they're local,they're not! I fired them 2 hours after the technician left my house.
Business response:
<p>Hello Danielle,</p><p></p><p>I can assure that this definitely not the way we do business. I am investigating your concern and will follow up with a resolution. When would be a good time to give you a call?</p><p></p><p>Andrew</p>
I hate that I had to even give a one. They kept sending me bills even though I had already paid. Every time I call, I am on hold for a minimum of 32 minutes. They scheduled 2 different appointments with us and I called because they didn't show up for the first one. They insisted they did. I asked if they could have done the inspection without ringing the door bell. They said no, because they would have had to have access to the basement. Okay, they scheduled again for between 8am and noon for 6/17/22. My husband stayed home ... read more
Business response:
<p>Hello,</p><p>I am having the local District Manager investigate and will update ASAP. I do apologize for your un pleasant experience.</p><p></p><p>Andrew</p>
I previously used their service on my property with little issue. We switched to a less expensive and local provider several of our neighbors have been happy with. Two weeks...TWO weeks after cancelling we had our bank account charged with an auto-payment. I was not happy. I called right away and was informed it took a few days for the system to update and that is why we were charged. I was livid, it had been two weeks. Of course, they could only say "sorry". And of course, it will take a couple of days for them to reverse t... read more
This company is the worst! Was always happy with Allgood, but as soon as they were bought out by Active things turn a quick downward spiral. Suddenly I had bugs in my house! I cancelled them for pest control, but am stuck with them for my termite inspections until my contract expires. Received an email asking me to respond with several dates/times for them to come out and do the termite inspection. To my dismay, the email was sent to 387 people with everyone's email address visible. As people started replying, they replied t... read more
Business response:
<p>Hello Joanne,</p><p>I first want to apologize for the inconvenience and lack of urgency in regards to your concern. I have identified the issue that cause the confusion with the emails. This will never happen again. As you know we are currently going through a migration period between Active Pest and Allgood that has called some operational issues that are in the progress of being corrected as those issues have been identified. I will give you a call today to follow up with you concern.</p><p>Andrew</p><p></p>
Billed for services not completed. I would like a refund of $1500 plus 309 plus 150.
I paid for rodent exterminator and my problem had not been resolved.
I set an appointment and the technician never showed up??? I followed up and spoke with 4 different customer service representatives, each of them very apologetic. I was promised each time that I would receive a call back by either a manager or supervisor. No one has returned my call as of yet! This is the worst experience ever dealing with a company that wants me to pay for their service. All I want is for my rodent problem to be taken care of. Hire this company at your own risk!!!
Business response:
I apologize to hear about your experience. The District manager has informed us that she was able to reach you and get this straightened out. We appreciate the feedback and will continue striving to provide you with the best customer service.
Frequently asked questions about Ja-Roy Pest Control
How is Ja-Roy Pest Control rated?
Ja-Roy Pest Control has a 4.5 star rating with 966 reviews.
When is Ja-Roy Pest Control open?
Ja-Roy Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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