Ja-Roy Pest Control

Kelly G 

on BBB

3 years ago

I had been a long time customer with A-1 Pest Control which has been bought out by Bug Out. I have had nothing but issues with this company since the buy out. I just received a phone call saying that I owed for a termite inspection that was done in February-no one called for an appointment, no bill was sent out- don't even know that the service was performed. The lady on the phone said an outside inspection was done and treatment done. All without my knowledge and permission. I wouldn't even rate them a 1 star. It is a shame... read more

Yvette H. 

on BBB

4 years ago

This is not a good company and I can not recommend them. I called them in Feb 2020 and they came out to do one inspection and I signed up for quarterly inspections and COVID hit. I called them to cancel and they placed my account instead on HOLD (3 months) and then started billing me in July. I called them again and stated that I had asked to be cancelled. They said they would cancel and then I got another bill. I called again and it has been back and forth. They never serviced my property a second time, but are still billin... read more

Craig S 

on BBB

4 years ago

Signed a contract for specific services at a specific price. Failed to honor contract agreement at the quoted and paid for price. 

Terry L 

on BBB

4 years ago

We used this service for more than 20 years. In May 2020, they twice failed to show for scheduled appointments. We switched to another pest control company. In June 2020, they billed us for the May 2020 service call which never occurred. They failed to respond to numerous phone calls and emails to correct this erroneous billing. In October 2020 they billed us for a September 2020 service call which, once again, never happened. The most recent email shows amounts due for both a May 2020 and September 2020 service call (plus e... read more

Naisha F 

on BBB

4 years ago

This company is totally a joke. Since the first time I hired them to spray for spiders and some other animals in my entire house and I ask if they do attic and rooms before I hired them they said yes and that they spray everything and when the exterminator came they only did my exterior house and my basement and when I ask him if he was going to do my Attic and rooms they came with a excuse that they don't do Attic, rooms or closets. So I called the company again told them what happened that they refused to do my Attic and m... read more

Dennis S 

on BBB

4 years ago

Ehrlich is the most thoroughly unprofessional company I have dealt with. During my first inspection after they took over from a local company, the inspector spent most of his time trying to sell me additional services even though there was no evidence that I needed them. My second annual inspection has yet to take place after three reschedules. Had enough. I called to cancel my contract and the run around started: the management team can only do cancellations and I must notify them via email but, they could not give out the ... read more

John M 

on BBB

4 years ago

Never show up as promise and no phone call. Deducted there money out of my account and continue to deduct money even though i cancelled my service.