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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ToTA( SCAM. THIS COMPANY NEEDS TO BE INVESTIGATED AND shut down,...they lead you on telling you your impression failed...they then approve it and cancel service and only give a parcial refund on the amount you paÃs they stole money from me . THEY failed to compete the talk I paid for and still charged me..Class Action Lawsuite..is in order!
Business response:
Unfortunately on this occasion the customer was unable to provide an impression that was sufficiently accurate enough to move forward with the order. We appreciate the customer found this frustrating and we did try to assist, however, communication with the customer broke down and a refund of the order less the administration fee was processed in line with the terms and conditions.
Rip Off I spent $800.00 for top veneers. When they arrived they looked like they were beaver teeth. I emailed them and filed a complaint. They told me to stop paying and they were going to send me a new mold kit. I received the kit and sent back. About 3 weeks later they sent me pictures of the new product which was to be a thinner material. The pictures did not look any different then the first product. The next day I received a letter from a collection agency demanding the full balance or they were going to report me to th... read more
Business response:
We have Stephen's Instasmile here to send out but unfortunately his payment plan is in default and in the terms of the contract, payments must be kept up to date for orders to progress and final products to be sent. We have sent an image of the product to Stephen to show that we can send out as soon as he reconvenes his payments but he is not willing to do so, therefore we are in a deadlock situation.
ABSOLUTE SCAM!!!!!!!!! SCAM! Scam! Scam! Scam! Scam! BEWARE THEY WILL TAKE YOUR MONEY AND SEND YOU A RIDICULOUS PAIR OF VEENERS! AND THEY SAY THEY DO NOT OFFER REFUNDS! THEY WILL ACT LIKE THEY ARE GOING TO REMAKE THEM ( twice) IN ORDER TO GET A REFUND! DO NOT TRUST! THEY SENT ME A PAIR THAT LOOK ABSOLUTELY RIDICULOUS! I AM SO UPSET THEY STOLE OVER $400 FROM ME J WOULDVE BEEN BETTER OFF GOING TO PARTY CITY! THE TEETH THEY SENT LOOK LIKE HORSE TEETH! LITERALLY! AND ALL OF THERE “POSITIVE” REVIEWS ARE FAKE! THE PEOPLE THEY PA... read more
Business response:
We are currently awaiting further visual evidence from the customer in relation to the product being tight and causing pressure and pain on the teeth - this was not reported initially it was only an expectation issue, if there is a fit issue we will happily look into this again and discuss the options. We have a clear remake policy in the terms and conditions of the contract on our website which explains everything. We are currently awaiting the further evidence to discuss with the technicians. I am sure that any review site... read more
I'M ANOTHER victim that instasmile took my$ and still haven't received my order and playing email tag about the order and can't get anyone to help me. It's like they really don't care. It's going on a month now and it's the same thing over and over again. Send in your pictures of teeth,send it off they email you back saying it's not the right impressions to schedule a appointment wait for the call and nothing ever happens. How can you just do that to people and the response time of communicating with the customers is horribl... read more
Business response:
We have been trying to contact you to discuss you order but haven't been able to connect. Each time after our call attempt (17th, 29th, 30th September, and 14th October) we have sent an email with a link for you to schedule a call with us at a time convenient to yourself but we haven't had a booking. We would love to speak with you to assist - please could you look at your email and schedule a call with us. Thank you
Deceptive advertising practices. They present like they operate in Canada and they do not. Customer service is very unresponsive
Instasmile are great. The product itself is fantastic and the the same can be said for the service. They were very helpful in the making of the perfect impression for me. I would highly recommend them to get perfect smile.
I wish I would have found INSTASMILE sooner, they completely changed my appearance and IÂ’m loving it! Thank you!!
Absolutely love my Instasmile - finally I have regained my confidence again
Fantastic product, backed up with excellent pre and after sales service. I would 100% recommend Instasmile!! They look great but thereÂ’s no click when I put them on like the bottom ones do but they will be fixing anything that I posted in the video I sent them, when I get them back I will let you know then
Business response:
Thank you for your review. I am pleased you are happy with your Instasmile. If there is a fit issue with your product and you have contacted us about this, we will assess this with the technicians and provide a resolution. Thank you Debbie Instasmile Customer Experience Team
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.7 star rating with 326 reviews.
When is Instasmile open?
Instasmile is closed now. It will open tomorrow at 9:00 a.m.
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