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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please Please read the reviews. Don't trust this company with your money. You might as well kiss it goodbye as they will use every excuse in the book to not even send you the product or your refund back. They just recently changed their terms and conditions to make it easier for them to walk away your money. They are probably trying to compensate for their lost revenue during the pandemic by pocketing easy money.
Horrible company is what instasmile is. Once you make a payment just kiss your money goodbye. Their customer service is the worst I have seen. I sent them a picture of my impression and took over weeks to hear back from them. Then they told me to send more pictures and I did. After that I never heard from them again until I after I sent our lots of messages and they finally replied and then asked for more pictures? IÂ’m sure your customer service are not blind because each picture I made sure the gum line is showing. If you ... read more
I would give them 0 star if I could.. Beware with the clip on venners they sale.. It last 1 month only... I quick ran out of my 3 chances to have the replacement and I got the heavy duty one and expensive.. that was a scam.. $1000 to mask your teeth for 4 months plis the wait time for the replacement to come doesn't make sense
Business response:
Hi Hernan I am sorry you were unhappy with your Instasmile order. If you would like to email us directly at issues@instasmile.com I will be more than happy to review this to see if there is anything we can do to assist you? I am unable to locate an order that matches either this name or email address so please provide these details when contacting us. Thank you
I had researched Instasmile for 2 years and finally decided to make the purchase in 9/2020. I still have no product. Its been a horrible experience. I did receive the impression kit fairly quickly, howeverÂ’ you have to receive an activation call from them before you proceed. I called they had an outgoing message stating they were not taking calls due to covid. I kept leaving messages I got a response 6 MONTHS later. I made impressions sent in pics emmediatly again no response itÂ’s now been 8 months. Instasmile reached out ... read more
This company is awesome! They provide an alternative to expensive COSMETIC dental work. I think if something is wrong with the product most likely it's just because the impression. They do a really good job of assessing the impression before having you send it because it's the key to getting a good product. I had one and lost it so I've recently ordered a new one. The one I had fit the gum line and was a tad bulky but that is to be expected. I was happy with the product I got and I think it's a great alternative to tradition... read more
Business response:
Hi Riley, Thank you so much for your review of our product and service - we are so pleased that you are happy with your Instasmile!
I also agree with the previous statements here. I sent my initial email for impressions never got a response from them so I sent my impression in. They never emailed, call or texted they received them. So I called in and was told my impression was denied. They sent a replacement kit which I delayed in doing it sat in my fridge for about 7 months prior to doing the impression and sending the email for acceptance. At least they responded this time. Where they told me my order was closed. Robbing me of my money offering another... read more
Fantastic! Love my instasmile, it had made my smile even better
Business response:
Hi, Thank you for providing us with this amazing feedback. We are pleased to have been able to provide you with your amazing new smile, and are thrilled that you are so delighted it.
The process was very simple and into the smile guides you throughout the whole interaction. They have very helpful videos to give you visuals on how to work through the process correctly and customer service agents that help you with your initial interaction
Business response:
Hi Thank you for your kind review. Our team do a fantastic job supporting customers throughout their journey, and we appreciate your feedback in relation to the service received. Enjoy your new smile and stay safe Kind Regards Instasmile
Giving 1 star only because there is not an option for zero. Purchased a double arch from instasmile. The next day, I had a question and realized there was no way to contact anyone other than emailing and waiting for someone to get back to you. Started looking into the company and found many issues so I decided to cancel my order the day after I placed it. Company said that they will refund me within 14 days. I waited 14 days because I didnÂ’t see my refund. They insisted that I would get my refund by the 29th. I decided to s... read more
Business response:
Hi Tracy I am really sorry you are disappointed. We did agree to a refund and we do have a 14 day refund policy however, on the day we were due to process this, we received notification that you had filed a claim with your bank which prevented us from processing your refund - I understand we have emailed you directly regarding this situation. As you have now placed this in the hands of your bank to review, we are unable to move forward at this point. Kind Regards Debbie Instasmile Customer Experience Team
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
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