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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A bunch of ******** and I will also be seeing about reporting to the BBB as well. I sent images of my teeth, which I only needed the bottoms for my gap between my two teeth. After wasting so much time taking MULTITUDES of pictures, and doing the impression a few times, I was told that they can't service me and they went ahead and cancelled my order. They are still trying to charge me $149, but FOR WHAT!!! The impression kit is free, so what are you charging me for? I should charge you for wasting my f'ing time. And to think ... read more
Business response:
Hi ******* I am sorry we were unable to make a lower instasmile for you due to excessive plaque. The first part of the order process is to send images of your natural teeth for assessment - we ask for that as soon as the order is placed - and we advise not to attempt the impressions until that assessment is made. Despite that you went ahead and took impressions and then were deemed unsuitable. For that reason an administration fee has been retained by instasmile, to cover the cost of the impressions kit, shipping etc. The fe... read more
Its a scam. Stay away. They charge you 600 dollars for veneers and then they send you an impression it cost 25 dollars. I did the impressions 7 times. They never approve it. I dont know how they can tell if its approved or not from a picture. They never send you any thing in writing why its not approved. They should take the cost of the impression first and then when they approve you for veneer take the rest of the money. You will never get a refund. Its a scam. Stay away
They have been putting me off and I'm contacting a lawer
Business response:
We can see you are having some difficulty with the impressions, we have scheduled a call with you today to help with that and we are sure we can help you move this order forward.
I am terrible with technology and was having a hard time downloading pics of my teeth. This caused my account to go into default. I was told by email that if I bring my account current we can talk about a refund. I refuse to pay a dime more. I'm already out $300. I was lied to. Now I'm told if I bring my account current they will move forward with my order but no refund. They lie and I have all the proof.
Business response:
I am sorry to hear you decided to discontinue your payments however, this is a breach of contract as per the terms and conditions you accepted at the point of sale. There is no refund option on this order as it was placed back in March, and you are outside of the cooling off period to change your mind. We can see you received your impression kit in March and we are still awaiting images of your natural teeth for a suitability assessment. The installments do need to be made on the agreed dates or your order is at risk of bein... read more
This is a horrible product! Ive had a better fit with vampire teeth at halloween! The customer service is totally sketchy and full of BS loopholes as to why a customer can't get a refund. BEWARE
Business response:
The customer reached out to us at the weekend when we are closed to raise some concerns about the fit of the product - we replied to that email approximately half an hour ago to request further evidence as this is covered under the 30 day Manufacturer's Warranty - once we receive the visuals we need we can agree a resolution for the customer.
SCAM!! First of all, the "veneers" are so fake they are comical. They look like part of a halloween costume. You cant even talk in them. This product is a joke and should cost $30 if you wanna walk around feeling like **************** from ****** the Menace. They wont offer you a refund because you have ************************? This is such a c*** reason, the product is not what it shows online. It is a massive disappointment and I am super unhappy with the product, but they dont care. DO NOT WASTE YOUR MONEY, THIS PLACE IS... read more
Business response:
Further to our reply to you directly, the only way we can assess an issue with a final product is by seeing the issue and reviewing it with ************** which we are willing to do. We have requested the details numerous times but you have refused to provide any visuals to allow us to investigate. We are unable to consider any resolution as realistically we cannot make a decision on a product we have not yet seen and its not unreasonable to ask for us to ask you to provide visuals as per the warranty policy, to allow us to ... read more
I rarely give negative reviews but at this price point I feel its necessary. I can say their payment options are good, but thats about it. My biggest problem with this company is the misleading way they represent customer satisfaction. Sure they probably guarantee to make sure it fits your teeth, I didnt have a problem with that. My problem is this product looks ridiculous. I would say I couldve bought this plastic vampire teeth at Halloween cut the fangs and that wouldve looked more realistic than this device did. I would b... read more
Business response:
I can see you emailed us almost 2 weeks ago and we asked you to provide some images and a video of the issue to allow us to assess it under your Manufacturer's Warranty. To date we have not received any reply from you. We are more than happy to assess this for you so encourage you to provide the information to allow us to do so.
This company is a scam! They will send you an impression kit that is absolutely terrible. If you have ever had a filling or sensitive teeth it will be unbearably painful. When you ask for refund because you have had such a terrible experience. Their useless uncaring customer service will tell you once you open that impression kit they are not obligated to refund your money even though you never used their product. This company is scamming people out of 100s of dollars. Dig deep and do you research and you will see how terrib... read more
Business response:
I can see we have recently had a call with this customer who is now on track to re-attempt the impressions following some guidance from one our impressions help specialists. We look forward to completing your order.
I'm only giving it a 1 star because I have to do I can write this review. I would give it no stars if I could. I am so upset right now. I choose this company because I thought they would be great from reading the reviews and after all the research I did. Well I talked to someone from the company that told me to send my unopened kit back because it would be too difficult and wouldn't look good on me. Let me add that I paid an extra ****** dollars for the express service. I was looking forward to getting some of my confidence ... read more
Business response:
Hi ****** I am sorry to hear you are upset - here at instasmile we would not wish to compromise on quality by providing a product that would not work for a particular dental profile - in those cases we would rather be upfront and refund the order before it starts. We appreciate this decision is upsetting, it isn't a decision we take lightly but sometimes a clip on veneer is just not viable as in your case. We ask for the kit to be returned in order to refund in full. At present your kit hasn't arrived back with us but its on... read more
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
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