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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a few bad experiences doing the impressions. I found it difficult to boil the moulds properly. It was even more difficult to align my teeth so they fit the mould correctly. Because of these negative experiences, I kept pushing back doing them over again. It has now been a little over a year since my initial purchase and I still have not turned in the impressions.( I see where I am at fault for waiting so long, but I am still upset.) Instasmile told me refunds of any sort were not an option. They said if I wanted to tur... read more
Business response:
We are sorry your order has been allowed to expire as it was placed 14 months ago and you did not submit any impressions for 11 months. We advise that orders need to be completed within 90 days however we do give some ****** That said any order that is more than 12 months old, with no contact for 6 months or longer expires as per the contract.
I honestly expected these to look cheap because of the price, but they actually look really good. Ive had people compliment my smile and no ones guessed theyre clip-ons. For the cost, Im seriously impressed.
Business response:
Hi ***** We are really pleased to hear you are happy with your instasmile veneers.
I am very sorry that so many people seem to be having so many difficulties with Instasmile. My experience couldn't have gone much smoother. They rejected my mold the first time, but the second time worked. After about two weeks my veneers were shipped, and I could not be happier. Everything looks and feels great! I would definitely use instasmile again no problem.Thank you instasmile for giving me a smile again!
Business response:
Thank you for your review. We appreciate some customers can find it frustrating having to retake their impressions but as you realise, its vital to ensure the veneers fit well and look good. We so are pleased you are reaping the rewards of your new smile :)
I ordered my Instasmile on 2-28-25. After going around the wrodl and speaking with multiple agents over the phone I finally got an agent who gave me the correct information on why the impressions were getting rejected and how to fix them. I sent the impressions in and it took almost 2 weeks for them to be completed. I finally received my smile on 4-12-25. I tried it on to find out that the impressions that were sent in were not followed. I have one tooth that is broke, so there is still some tooth there. The instasmile that ... read more
A complete scam! After 6 months and over 8 impressions later, I finally received the clip-on veneers - and they are absolute garbage!! They are bulbus and create a crooked smile. When you try and request a refund, you get more of the same slick, fast talk. They ask you to jump through more hoops and insist you subject yourself to more ridiculous pictures. At the end of the day, they value their own opinion and not the consumers. I requested a refund and proposed a refund minus a $100 for materials. I told them I was going to... read more
They hurt, they don't fit, I can't talk with them, I could not eat, not even soft food or soup, I spoke with a lisp and I can't go out wearing these. Suppose to be natural and they are bright white. They look like bubble teeth. This was so traumatic. How painful it was! I cut my mouth and panicked trying to get them in and it was worse trying to get them out! It was so hard and painful, yet they insist they can fix them! I am just going to go to a dentist and do it right and I suggest you all do the same. Save time, money an... read more
Business response:
We have approved a remake of the instasmile under the 14 day manufacturer's warranty to alleviate the tightness and revisit the design to a more natural rather than straighter smile, as requested. Refunds are not an option at this stage in line with the contract. We create veneers for many complex dental profiles and this case was not a complex one. On the subject of live help - we have lines open from 5am - 5.45pm Eastern however, anything product-related requires visuals to be sent and assessed via email. We are confident ... read more
For over a year I've been trying to get teeth. They tell me the impressions not right. Your mouth is the wrong shape. Sent me a massive tray that obviously won't fit in my mouth and REFUSE to return my money. Even a portion. Because it's been not even 30 days over a year. **************** is trash and there is no one to talk to on the phone about the issues I've been having. So I guess a lawyer will be getting involved instead. Steer clear unless your teeth are nearly perfect or your missing like one or 2. I can't send in an... read more
Business response:
Hi ***** You reached out to us about an order that was placed over a year ******* have unfortunately not submitted any further impressions following your 4 previous attempts, since early last year, meaning the order has been allowed to expire in line with the terms and conditions of the contract.Our phone lines are open on weekdays from 5am-5.45pm (Eastern Time). If an impression is not approved, we will always call to provide help and guidance for the next attempt - as we did last year. I am sorry you did not reattempt the ... read more
I am on my 13th impression and no matter what I do they will not approve my top impression. The bottom was approved the 1st try. I have done everything they say and call every time and follow their instructions but no matter what I do, they won't approve it. I understand they have their standards but at this point I rather get a refund and go with another company as I am going around toothless and it is killing my self esteem. But they refuse a refund and won't approve my impressions even though I follow their steps exactly!... read more
Business response:
Hi *** I am sorry that we have not been able to complete your order so far, as the top impression has not been accurate enough. As instasmile is custom-made to the exact measurements of your dental profile and not a one-size-fits-all outfit, we cannot compromise on quality. We assure you the result will be worth the effort. The last thing we want is for your product to arrive with a fit issue - that's not in line with our high standards. We are committed to fulfilling your order as soon as possible and will continue to work ... read more
They are the worse company to deal with and seems like a scam. For 3 weeks now all i get is the impressions aren't good. Use poponveneers way better company. These people are a scam
Business response:
We are working actively with the customer directly to assist in completing the order by achieving the clear impressions needed to do so.
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
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