This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am so grateful for Instasmile and the sweet, fast, informative and always available to assist team. This process will work 100%of the time if we do our part in creating the perfect impression for the tech to deliver our product. Anyone that is unhappy has not done their part properly to provide the impression that is so important in this process. The process is fast with much help from the Instasmile team. I love them.
Business response:
Hi **** Thank you so much for the lovely review! we are so happy you love your INSTAsmile! Jo xx INSTAsmile
Wonderful customer service from Jayne via the app. IÂ’m a repeat customer and IÂ’ve had a great experience both times. Great product, great service! Thanks!
Business response:
Hi N***, Thank you for leaving us feedback! i am so happy you loved the service Jayne delivered! kind regards Joanne Instasmile
I’ve never seen a more caring & professional group of people. Michelle, Rachael & Amber have treated me like I was their only client. They make you feel like family
Business response:
Thank You ***** for your comment it's fantastic to hear your feedback.
From the day I decided to contact instasmile dealing with them has been so easy , taking the prints was the start of the exciting process , I was updated frequently along the way , I have had issues with chipped and missing teeth , what I was looking for were veneers I could eat with and wear at all times , the day I received my veneers I was like a kid on Christmas morning , when slipped the veneers on the change was instantaneous , I m always smiling now , love taking pictures and look younger , cant ask for more . In the ... read more
Business response:
Hi ***** Thank you for your review - it is great to hear that you are enjoying your new smile and confidence boost that goes with it! Thank you Debbie Customer Experience Team Instasmile
I placed an order with InstaSmile and paid for the top and bottom veneers in 2018. Unfortunately after receiving them I had to take care of a relative doing hospice and then in 2019 I was involved in a car accident. Ive had multiple durgeries and procedures since. I know its been some time but I am finally on the mends and they advised me that my order was closed do to old company sold in liquidation..and cannot refund or complete my order. I spent hundreds of dollars -which they never stated there was a time frame to proces... read more
Business response:
I am really sorry to hear of your personal circumstances. Regrettably, the Company who you ordered with, Denlab Direct liquidated in January 2020 and therefore your order is closed and non-refundable. Whilst the brand Instasmile was purchased out of liquidation, it is not possible to fulfill your order so many years after it was placed. If you di wish to place a new order we would be able to provide you with a discount - please contact us via our website if this is something you would be interested in.
This company is a complete SCAM. THEY TAKE YOUR MONEY GOVE YOU A HARD TOME FOR MONTHS WOTH NO ACCOUNTABILITY OR HELP TO ASSIST YOU AND DONT REFUND YOU EVEN THOUGH YPU MEVER RECEIVED A PRODUCT BUT PAID IN FULL. DONT BOTHER WASTING YOUR MONEY HERE. CONARTISTS
Business response:
Hi Amina I can see you have contacted us in relation to your order previously and we have explained your order was placed with Denlab direct in June 2019 - this Company liquidated in 2020 and orders are closed and non refundable. The brand Instasmile was purchased out of liquidation - we are unable to assist with this historic order now unfortunately. If you would like to order an Instasmile with us we would be happy to provide you with a loyalty discount - please contact us directly via our website if this is something you ... read more
Purchased a impression kit and my first impressions were denied. Purchased second impression kit, had professionals perform the impression which were perfect, these to were denied by instasmile. Requested a refund and was told the 2 week period for refund had passed and no refund would be given. It took over 2 weeks for the first kit to arrive. Total scam.
Paid £800 for platinum veneers they arrived extremely uncharted to put in as they were fat to small I did exactly what the assistant told me to do as she walked me th the procedure they were if no use I offered to return them as they were going to remake them , fabulous , unfortunately covid arrived , I lost my father To covid my mother had 2 heat attacks and 4 strokes fury to my fathers death , I was in no fit place to even think about doing the new imp for the veneers , I was about to do the impressions when I noticed the... read more
Business response:
Unfortunately this order was placed in November 2018 with Denlab Direct whom liquidated in December 2019. The brand Instasmile was purchased out of liquidation by Smile Lab Solutions and we tried to work with this customer. Their additional impressions kit (which was provided free of charge in July 2020) had expired. In June 2021 as a goodwill gesture a further impressions kit was sent free of charge and a deadline of 90 days given to complete the process. Unfortunately, no impressions or contact have been received within th... read more
ToTA( SCAM. THIS COMPANY NEEDS TO BE INVESTIGATED AND shut down,...they lead you on telling you your impression failed...they then approve it and cancel service and only give a parcial refund on the amount you paÃs they stole money from me . THEY failed to compete the talk I paid for and still charged me..Class Action Lawsuite..is in order!
Business response:
Unfortunately on this occasion the customer was unable to provide an impression that was sufficiently accurate enough to move forward with the order. We appreciate the customer found this frustrating and we did try to assist, however, communication with the customer broke down and a refund of the order less the administration fee was processed in line with the terms and conditions.
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com