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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with Instasmile has been nothing but absolutely positive! I was wary of the process of making my mold and having my clip-in veneers fit, but it was easy! There was a representative with me every step of the way, providing advice on how to create my mold, as well as educational videos. Once my mold was approved, I received my Instasmile very quickly, and it fit perfectly. I can't even feel it in my mouth and I can eat and drink with it, plus it looks amazing - just like real teeth. After having lost several of m... read more
I am missing a couple of teeth on my right top side and I can though I always had full intention of getting them replaced with implants, life happens and 6 years later I'm still left with a big embarrassing hole . I didn't smile , i spoke carefully as to not "show" my missing teeth! It was awful! My self esteem has taken a huge toll .. and depression inevitably set in . I found and ordered instasmile not really expecting to be as surprised as I was ... the process was quick and easy and the customer service was amazing! T... read more
Business response:
Thank you for taking the time to leave us such a lovely review - to know we have been part of the journey for you to regain your confidence means the world to us, and we are so pleased they have made such a positive difference to your life.
I ordered a kit and paid the full amount never received a kit or any acknowledgment of my order at all except that my bill was paid in full
Business response:
I have searched our archive to locate an order that was place in April 2021. The impressions kit was dispatched via USPS tracked service on 04/27/2021 - we never had any contact from the customer again in relation to the order, which in effect would have expired a year later on 04/07/2022 in line with the terms of the contract. Having said that, I have made further investigation and can see that the customer did continue to pay scheduled installments all the way through to April 2022. I am therefore able to reactivate the or... read more
I was scammed. After paying $500.00 was advised that I don't fit the program. I received the kit, followed instructions but denied with no explanation. They are willing to refund $350.00 not the $500.00 I paid. In other words they choose to deny me and charged me $150.00 for "admin fees". THIS IS UNACCEPTABLE!
Business response:
On checking the order placed on 1st August 2022, I can see that as the customer has too many missing teeth for the product to clip to and therefore the Instasmile is not suitable. During the order process, there are specific questions regarding which teeth must be present for the Instasmile to work. This customer has no *** on one side deeming them unsuitable. Despite this the customer proceeded to place the order and a self impressions kit was shipped. This was used to submit impressions, and on checking them it was evident... read more
I love my new Instasmile. Thank you for making this product affordable for everyone. At 60 years old I was no longer happy with my smile. These clip ons will always be a part of my life. They are easy to attach to my teeth and look beautiful. Thank you Instasmile!😊😊
Business response:
Hi *****, There is nothing we like to hear more than a customer who is happy with their new smile! We are so pleased the Instasmile has given you an affordable solution, that makes you proud to smile again. We hope you enjoy wearing them!
I am absolutely in love with my new smile. I have dreamed of new, white, perfect teeth and now I have them. I've been in touch with customer service and they have answered back immediately. I will probably always keep of set of these clip on's as long as I live. Thank you so much Instasmile.
Business response:
Hi ***** Thank you your review a your kind comments about our amazing team. We hope you enjoy wearing your Instasmile for many years to come. Regards Debbie Customer Experience Team
I cannot fault these guys at all, so thank you instasmile !!! I didn't get my impressions the 1st time, but they were very helpful when I spoke with them, especially Megan, she's so funny !!!. It took about 5 weeks from placing my order to receiving my veneers, and I love them. They do feel a bit odd at first I will admit, but I got used to wearing them in a few days. I love how they make me look, and I'm smiling all the time now.
Business response:
Hi ******** Thank you for your review today - it's great to hear you are enjoying your new smile and also that you were happy with the Customer Service Team. Kind Regards Debbie Customer Experience Team
Instasmile Has been such a pleasure to deal with since the very beginning they made the process so easy from beginning to end. I am so happy with my new set I was feeling very insecure before as I used to have perfect teeth and all of a sudden they just started to deteriorate and I have two missing in the front I have my self-esteem back and I feel great now thanks chance to smile
Business response:
It's fabulous to read this review - this literally sums up everything we are about - we are so pleased that we have helped you get your smile back and we hope you enjoy your renewed confidence. Thank you so much!
I think all these low reviews are from people who think that this is a magic cure-all it's not. For what it is is a chance for you to have a healthy outward smile without a healthy outward outlay of cash. My instant smile has changed my life I'm much more outgoing I'm much more apt to smile and I much feel more confident about myself and dealing with other people yes they do have some shortcoming yes they are not perfect for every application but if you have strong teeth underneath and your teeth are just missing some or jus... read more
Business response:
WOW ******* am just blown away with that review! I can see you have been dealing mostly with our Jayne, her service is amazing and it certainly reflects in the feedback you have left for us! i am so glad you love your Instasmile! Happy smiling?? Kind regards Joanne Instasmile
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
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