This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So frustrated!! I have now provided 3 sets of impressions and they have all failed. I get no more or further advice other than watch the video and reminders on how to hold and insert the tray into my mouth. It was so convenient that they offered a credit option. I did not have to pay the $1,100 up front. I was so excited about this process and now i am nothing but disappointed and discouraged. The fact that i have to continue to pay $40 for additional material to make more failed impressions is absolutely ridiculous. They of... read more
Business response:
Hi Frances Thank you for speaking with me earlier and discussing your order with me. I trust you now have a clearer understanding of how we assess impressions, and the reasons we make an initial visual inspection. As one of your impression has already passed the visual inspection, I'm sure you will be able to achieve a successful impression on your next attempt for your remaining arch, by following the guidance provided. We look forward to progressing your order for you soon. Kind Regards Michelle Instasmile Customer Care
I purchased these veneers top and bottom platinum edition roughly around 3/01/2018. I have since then been trying to submit my impressions. I would follow instructions, email the company the photots, they would approve, I would send them in, they would be returned as failed. This has happened multiple times. I just reached out on Monday in regards to getting help with my impressions and they returned with an email stating that since I am no longer in contract all they can do is offer me a discount to repurchase. I refuse to ... read more
Business response:
Hi Kasey I have tried to call you to discuss your order with you, but was unable to connect. I have sent an email to you, so that you can schedule a convenient to to speak with a member of the team. I can see that your order is from 2018, and we have supplied additional complementary materials during this time to assist you in progressing your order. As we have not heard from you in some time, in line with our policy, we are unable to progress with your order. I can see that we tried to speak with you on the 5th to di... read more
I bought the classic and the platinum veneers. Excellent Product and TOP NOTCH customer service. Even when your impressions fail they make feel like you have a support team behind you. I love the product and if needed I will buy again and again!!!!
I have never in my life been scammed as badly as I was by this company. Please read this before purchasing any product from them. My list of complaints: 1) The shade I ordered was nothing like that on the pictures. I ordered a slight off white and they came to me straight yellow. 2) It is cheap plastic. You won't be able to wear these with any comfort, and honestly you'll just look like you're wearing cheap Halloween teeth. 3) When I wrote to customer service letting them know the color of the teeth was nothing like that of ... read more
Business response:
Hi Tim I am sorry to hear that you have been disappointed with your product and the shade, and I can see that our team have spoken with you to discuss a resolution. Our products are quality made and hand finished, and we have many satisfied customers worldwide who we have help to regain their confidence, and who wear their instasmile daily. Your finance plan is with the provider of your choice, and we are not responsible for how your plan operates. Full details will have been provided to you when you set up your plan ... read more
Very Friendly staff, and Good product all together. Would recommend
I have $1200 worth of veneers I don't even want to wear because they are so embarrassing. Customer service wasn't great at all. You have to pay extra for anything more you need for the mold if it messes up. And it's impossible to get your money back if your unhappy with the product. But you can spend more money so they can remake them. Horrible experience I'd try another option.
Business response:
Hi Shane I am sorry to hear that you have been disappointed with your Instasmile which you received a couple of months ago. I cannot see that you have contacted us to discuss your order since it was completed, and we would appreciate the opportunity to discuss this further with you. I will send you an email with a link so you can schedule a convenient time to speak with a member of the team. Kind Regards Michelle Instasmile Customer Care Team
I think this is such a money scam! I paid over $1,000 got my impressions needed help and canÂ’t reach anyone at Instasmile by Email, or phone! RIDICULOUS! Now they have my money and IÂ’m stuck with some plastic mouth pieces and no smile fixed ! I feel robbed!
Business response:
Hi Vanessa We have tried to call you to discuss your order, and have invited you to schedule a call with a member of the team at a convenient time for you. we look forward to hearing from you soon. Kind Regards Michelle Instasmile Customer Care
I wish I could give 0 stars. I was in a terrible accident and my teeth were broken, when I came across into smile I was so excited because then I would have my life back. I did my research I called the company and asked many questions. I then proceeded to purchase the veneers and never made it past the imprinting process. I did many impressions and they never approved any of them even though a dental hygienist did my impressions. I kept calling and emailing asking them to give me a refund and they keep dodging me. They told ... read more
Well to get things started this has been going on since June 4th,2020. After a 1st attempt at an impression I failed. And so now it seems I'm stuck in there grasp of B.S. ever since( Today is Oct 26th,2020). They ask you to set up a call with an impression specialist but they never call you. I have only spoken once with one. And she was from overseas and could really careless what my issue was. I've sent quite a few e-mails asking about a refund. So now I get these e-mails from Cheryl saying that she has tried to call me and... read more
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.3 star rating with 249 reviews.
When is Instasmile open?
Instasmile is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com