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Instasmile
- Dental
- Wilmington, NC
About this business
Location details
Office #1 CoWorx on Castle Street, 1502 Castle St, Wilmington, NC, 28401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Giving 1 star only because there is not an option for zero. Purchased a double arch from instasmile. The next day, I had a question and realized there was no way to contact anyone other than emailing and waiting for someone to get back to you. Started looking into the company and found many issues so I decided to cancel my order the day after I placed it. Company said that they will refund me within 14 days. I waited 14 days because I didnÂ’t see my refund. They insisted that I would get my refund by the 29th. I decided to s... read more
Business response:
Hi Tracy I am really sorry you are disappointed. We did agree to a refund and we do have a 14 day refund policy however, on the day we were due to process this, we received notification that you had filed a claim with your bank which prevented us from processing your refund - I understand we have emailed you directly regarding this situation. As you have now placed this in the hands of your bank to review, we are unable to move forward at this point. Kind Regards Debbie Instasmile Customer Experience Team
My platinum veneers changed my smile. I have CKD-4, I get a lot of infections and treatment. Which requires a lot of dental work. But my smile has not been the same. Instasmile gave me back my smile and they have the best customer service.
Awesome company overall! They care about their product and customers.
Business response:
Hi Kevin Thank you so much for your kind feedback. The team really do work hard to ensure you receive a truly amazing product and exceptional service and we are please to have provided you with you new smile. Kind Regards Michelle Instasmile
I love my instasmile I had to take my impressions 3 times I got the pretty fast probably 2 weeks I would recommend but just remember not it may not work for some
Business response:
Hi Kayla, Thank you for your feedback on your experience with Instasmile - I am pleased you love your product. We are here to support all of our customers throughout the impressions process as we love to help customers achieve their smile goals. Kind Regards Debbie Customer Experience Team
This company is a scam. They are running a fraudulent business. They do not provide refunds and they offer no way out. Once you give them money you will never see it again. Read the reviews. Run as fast as you can!
love them, always took care of any problems i had such as a refit or questions love Jayne she is so helpful thanks i love mine! beautiful
Business response:
Hi Sally, Thank you so much for your kind words - these are much appreciated and I will be sure to pass this on. I am please you love your new veneers - enjoy your new smile. Kind Regards Debbie Customer Experience Team
This is by far the worst experience with a company I have ever had. I ordered my set of veneers in early August 2020 for my wedding at the end of Sept 2020. I ordered the expedited shipping (for an additional $100) to receive my order within 3 weeks as advertised. The first set of impressions failed. No big deal, I still had time, second set failed, I still have time but am running out. Now I'm getting frustrated since I had to wait another 2 weeks for new putty to be sent out to try it a third time. I followed the instructi... read more
Business response:
Hi Brandon I can see you have been in contact with a member of the team since posting your review and I am pleased this has now been resolved for you. If you need anything further please don't hesitate to contact us again. Thank you Debbie Customer Care Team
I have been dealing with this company for almost 2 years!! They took $500 still no product or refund!!! STAY AWAY FROM THIS COMPANY!!!!
Business response:
Hi Ja To enable us to progress orders we do require customer to follow the order terms and conditions. We have sent you a more detailed email concerning this. Kind Regards Michelle Instasmile Customer Care
I ordered the top and bottom veneers in 2019. I've sent in multiple sets, asked for a refund after multiple sets and only six months. They refused, they told me I needed to purchase more materials, once covid started I couldn't get a reply for several months, I recently wrote them to get more material to send in impressions yet again . And now they have told me. It's been to long for me to get new material , I can't get a refund . I have to start all over and buy everything all over $700. This is such a rip-off.
Frequently asked questions about Instasmile
How is Instasmile rated?
Instasmile has a 3.7 star rating with 327 reviews.
When is Instasmile open?
Instasmile is closed now. It will open tomorrow at 9:00 a.m.
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