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Indian Hills
- Apartments
- Gillette, WY
About this business
Welcome to Indian Hills Apartments, a charming and cozy residential community that offers spacious one, two and three-bedroom apartments in the always-exciting city of Gillette, WY! Spacious and well-appointed, these beautiful homes offer the serene lifestyle that you've always wanted. Each of these vast, pet-friendly Gillette apartments have been designed and laid out to cater to a variety of lifestyles. Expansive windows allow for gorgeous views of the surrounding areas, as well as for well-lit interior spaces. Interior fe... read more
Location details
1001 E 12th St, Gillette, WY, 82716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been in my apartment for over 7 years. Ave 5 took over about 3 years in. They took away our 4 day grace ****** and gave is 24 hrs to pay rent. They also increased our late fee to $200. And then convinced us to sign our 4th year lease 2 weeks early to save ti.e, only to charge us a pro rate rent for the last 2 weeks of our previous lease claime the new lease takes effect as soon as its signed and overrides the old lease. Our water **** went from $120 per month th to over $400 with no warning and no **** to show the cause... read more
Business response:
Nadien, we appreciate you making us aware of your experiences. Please reach out to us at ********************************* as we would like to know the name of your property and investigate the situation further. Thank you.
After living at the Rivage for nearly three years; I feel like I have a very unique perspective of it and it was one that started off strong and ended up horrible. For the first year I lived there, Graystar managed, and they did a great job. When Avenue 5 took over, it all crumbled down. The team was surprised to see us on our move in day, as they apparently had no record of it internally. We also didnt receive any move in favors like our neighbors. When we went to pay rent, they told us to pay what we had previously paid, a... read more
Business response:
We regret to hear about the numerous issues you experienced as a resident of this property, and appreciate you bringing them to our attention. We will forward your review to the property's regional leadership team so that they may understand more about your particular experiences, and devise strategies for improvement.
I moved into San Melia apartments Feb of 2020--The brand "new" frig went out and I lost over $200 in food just purchased for moving in < "Sorry, not our problem". This was the start of a long and frustrating trend in maintenance in this complex and a maintenance request is about a 4 week process to get anything fixed or to have people call back. Currently, I have been cooking on a gas stove with only 3 working burners and I am "told" is is "not our problem due to shortage of maintenance people and a nationwide shortage of ap... read more
Business response:
******, we appreciate you taking the time to make us aware of this situation. We are sorry to hear about the maintenance issues you have been experiencing, and will follow up with the team today.
I was fraudulently charged a holding fee for an apartment that I had submitted an application for, but had not expressed interest in leasing or taking off of the market. This holding fee was $100, and the staff has been very reluctant to refund this money, even after review of the rental criteria and agreements, so much so that I have had to pursue the matter through my bank. Very disheartening to work with this company. Location I specifically dealt with is in ********, ******.
Business response:
******, we're sorry to hear about your experience with the fee you described, and we are happy to look into this further. Thank you for bringing this to our attention.
I stopped into the office over the weekend because another one of the pools at Kota North Scottsdale had green water so unable to use. I called the office for an hour without anyone answering the phone. I stopped in the office then to see why this pool was not available again and when would it be ready for use. As I asked one of the girls in there she got very loud and defensive saying that I was recording her. I told her I wasn't recording her and turned my phone to show her. My son had sent a video of my grandsons birthday... read more
Business response:
*****, we are concerned about the scenario you described, and we appreciate you bringing it to our attention. We will follow up on this matter with your on-site team and our ******* regional leadership team right now.. We apologize for the experience you had.
We have leaky faucets, a ***** problem, electrical problems and a leaky a/c unit that is causing water damage on ceiling and nothing has been done. I regret moving here and due to the pandemic I'm stuck in this h*** hole. Sincerly Dissatisfied customer ****************
Business response:
******, we apologize for the issues with your air conditioning. Would you please contact us at ******************************** so that we may follow up with your on-site team and ensure that it gets fixed as soon as possible? Thank you.
7 years in business and they have a 1.12/5 customer review rating average out of 65 total here on BBB? Somehow a resulting "B" rating and given accreditation? ...YO. I know where my 'security' deposit went.Anyway, these guys may be based out of *******, **, but this lousy company happens to operate in Tustin, CA. The folks I personally dealt with included *************************, *****************************, *******************, and *************************.TL;DR - CRIME, *************** COMMUNICATION MONTH 1:First mont... read more
Business response:
Jazlyn from front office was also incredibly unhelpful. ****************** I think is newer and is suddenly the one to deal with my issues, I almost feel bad for her. I have YET to hear from the original people who misled me into my lease (****** M, ******* O)
This place is shady asf ******* the apartment manager is the worst oneout of all of em. The apts here r gross and extremely poorly managed and unmaintained
Business response:
We regret to hear about your experience, and would like to help follow up on any issues you are experiencing. Would you please send us an email at ******************************** with the name of your property? Thank you.
I started living at the property in 2007 and the Avenue5 took over management. Things went from bad to worse. An overcrowded parking lot with residents parking 24/7 in Visitor spaces. A verballly abusive ice cream vendor with loud music. Stairway lights that were out, despite my complaints, when I came home at night.I switched my lease to monthly and put in my 30 days notice to move. I NEVER heard anything from the manager--other than nothing was needed from me I could leave whenever. The apartment needed to updated/renovate... read more
Business response:
We are sorry to hear about the issues you experienced, and will be happy to help follow up on the status of your deposit. Please contact us at ******************************** with the name of the property so that we may assist.
Frequently asked questions about Indian Hills
How is Indian Hills rated?
Indian Hills has a 1.3 star rating with 191 reviews.
When is Indian Hills open?
Indian Hills is closed now. It will open on Monday at 10:00 a.m.
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