H&R Block

Diane D. 

on BBB

3 years ago

I had our taxes prepared in ******************* office, *********** ** on 5/15/21 and paid for same day After monitoring for several months for the funds due to ************** and the *** be withdrawn from my account, I then became concerned. I contacted H&R office in October 2021 and it was discovered that they failed to efile both our state and federal taxes . After numerous phone calls and emails, our State and Federal taxes were finally filed around 10/6/21. I advised H&R will be held responsible for any penalties incurr... read more

Steve H 

on BBB

3 years ago

I applied for a Receptionist position via ******** jobs. Hiring manager called me, acted like I was "perfect" for the job, insisted I friend her on ********. After getting hired by the company and taking the time to do all the onboarding paperwork two months before the season is to start, hiring manager starts acting different, acting like she no longer likes me and making me feel like I am no longer welcome. I went to meet her in person at the office and fill out the I-9/ show her my ID, was dressed and behaved professional... read more

Lisa E 

on BBB

3 years ago

I've been going to them for 15 years or so. My returns are VERY basic, but at the same time, I can't deal with number, tax lingo, legalesse, govt bureaucracy. It makes my head spin. So I pay around $250, once per year, for an H&R rep to spend TWENTY MINUTES punching in numbers. For them, it's a no-brainer...entirely automated.I recently got a letter from the state saying I owed them money. When I tried to call H&R to understand this, I got any combination of the following: no answer when I called them. Endless voicemail tree... read more

Kathleen A 

on BBB

3 years ago

Unbelievably Incompetent! I have used H&R **** for decades and I always buy the protection plan. The lady doing my taxes was in such a hurry she obviously made an error regarding the stimulus payments. I get a letter from IRS with 7 days to pay or I will have to pay a fine/penalty. I made an appointment with the person who prepared my taxes and she had the audacity to say You signed you tax return so its your problem. She added that H&R Block is not honoring stimulus error claims because they are getting thousands of complai... read more

Peter O 

on BBB

3 years ago

This place is a dookie show. Unprofessional, unhelpful, unskilled, basically every un-word you can imagine. Go to a CPA and avoid headache and problems. 

Louis P 

on BBB

3 years ago

I signed up to take a tax preparer's course. When I realized that I needed a different course, I was told that they'd refund the payment for the first course and I'd have to pay separately for the new one. Issue #1: Two months later and I still haven't received the refund. I filed a complaint with my credit card company.I began the new course which was supposed to have an introductory ****** with the instructor. Instead it was all self study and the software was plagued with problems. With the assistance of their telephone r... read more

Jessica M. 

on BBB

3 years ago

My husband and I filled our 2017 taxes at H&R block. We had used them every year up to this point and never had a issue. We paid for their protection services and everything they offer at the end. Everything came out to over 500 dollars. So you'd assume you are getting your monies worth. My husband had recently gotten out of the active Army before this. So his taxes were a little different than most in our area. But the ladies got it figured out no problem. Unfortunately now for 4 YEARS we have been going back to H&R Block a... read more

Jamie s 

on BBB

3 years ago

I paid a lot of money cash for my tax return to be done with false promises I'm still waiting my tax return and I'm always going into the 2022 year so by the time I file my tax return next year I might have not received the one from this year the person the person that did my taxes will not answer the phone the office is closed when I call the headquarters they told me they'll have someone call me back when they call me back they're rude saying that the peace of mind that I paid for and everything else is not covering me not... read more

Virginia D 

on BBB

3 years ago

If I could give zero stars for this I would as the service I got was ZERO. I took my tax docs into *********************** at the H&R Block in ***************** location in ********* on July 30, 2021. After several phone calls with no answer or followup to email I finally made an appt to have ***** call me on Sep 17, 2021. Turns out that after 7 weeks she had not yet even started them. The ********** stimulus checks were being sent out and my return had to be filed by Oct 15. I went to her office and picked up my tax docs an... read more