H&R Block

Kevin S 

on BBB

3 years ago

I filed my taxes with H&R block and they were prepared incorrectly, the office who suppose to help me resolved stop responding to my calls and emails. I have open several internal claims in the last 6 months, and nobody has called me back. 

Dean C. 

on BBB

3 years ago

H&R block used to make it easy to put in your info ,if you have and idenafication number you can enter it with no problem social security does not have that and when you ask about that they will tell you how but want to charge you for it this is in free filing, they changed the format from last year.as a result i filed with turbo tax and had no problem.if they don't like people filing for free then they should not offer it 

Doris J. 

on BBB

3 years ago

I received horrible customer service at the ********************** Shops ***************** in MD. I went to the office today to have my taxes prepared. After the preparer completed my report I was rushed to the front of the office for payment processing. And it was then that I noticed her putting a bunch of loose documents in an envelope. When I realized that the documents were my tax report I asked questions. Seeing that she was rushed and the office was short-handed I took the envelope and went on my way.Unfortunately, whe... read more

Jessica K 

on BBB

3 years ago

I DO not RECOMMEND ANYONE to go to the H&R Block tax prep office for "PROFESSIONAL" tax help! Reasons: 1) The tax analyst that I was assigned to, "********" would not let me see the screen for me to verify what she was typing on my tax return.2) A plaque by her desk stated she had over 28 YEARS EXPERIENCE @ H&R Block as a tax analyst! She had to ask questions to the adjacent tax analyst to her for answers to questions, in my opinion, she should know!3) I was charged $249 for MY TAXES TO BE PREPARED! I did NOT get any special... read more

Danielle M 

on BBB

3 years ago

H&R Block in ********** ******** is by worse one of the worst office's I have ever been in. I went to file my taxes and was told I would get back ******. They didn't know how to enter my **** in the system. Did not have a manager on site to even help. I had to tell them to delete my info out of their systems and I would go else where. Went to a total different place and am getting back over ********. I understand that tax businesses are busy but this was ridiculous. I was the ONLY one in the office at the time they were TRYI... read more

Jean W 

on BBB

3 years ago

H&R Block LOST my 2020 tax return that they were supposed to e-file in April of 2020. They just dont know what happened to it. The *** never got it. It shows up in the branchs system, but corporate has no history of it. 

Avery S 

on BBB

3 years ago

TL;DR: You're literally better off going anywhere else to do your taxes than HR Block.How HR Blocked charged me twice to do my taxes once So I filed my 2019 tax return through HR Block. They messed something up and now it is 2022 and still no tax return. I had to hire ANOTHER CPA to call the **** write the **** to figure out what was happening. Then I finally learned what HR Block messed up, called HR Block, told them they messed up, they said they wouldn't charge me to redo it. Came in, spent 2 hours redoing the taxes, only... read more

Lisa L. 

on BBB

3 years ago

I just completed my taxes online with H&R Block. When reviewing the forms, I noticed that there was a$40 Campaign Finance voluntary contribution on my ************** return. I did not authorize this contribution. I was not asked if I wanted to make this contribution. It just mysteriously showed up on my *** return. Then, I had difficulty even finding the section to correct the issue. When I found it, the field for Campaign Finance contribution was blank. Although blank, I put zeroes in the field, and miraculously the $40 con... read more

Kristy M 

on BBB

3 years ago

H&R Block STOLE my $1,800 economic impact payment and will not return it to me! Called numerous times and spoke to numerous employees. Got transferred back and forth with zero assistance. Finally found one employee who would actually attempt to resolve the situation only to learn that H&R Block changed banks and claims to have no record of where the payment went--even though the *** website clearly shows their bank records. H&R Block STOLE $1,800 from a single mother of 2 during a pandemic!After 10 years of doing my taxes wi... read more