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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
****** ******** Message: I booked the flight leaving Houston last month well in advance of the 08/10/2018 flight and was called by ******* this morning with "an alternative" flight to meet my family for my Aunt's 70th birthday. This gets me to CHS after the scheduled event!!!! Additionally, I booked well in advance so that I would have two aisle seats (for obvious reasons) in the 7th row. I asked to have the call escalated and be put on hold till they could get the ****** rep on the line. The ******* rep came back and said t... read more
In April 2018 someone filed a false DMCA takedown notice stating that I'd alledgedly published 21 articles that they owned the copyright of. Most of the articles were written by me and several others were free-to-publish articles written by multiple authors. I had no idea this DMCA notice had been issued until I saw that my website had been removed and replaced with a notice that said my account was suspended. I was later told that HostGator had emailed me 3 times about this issue but I had not received any emails. It's a lo... read more
I have been with Hostgator for 10 years. I will be leaving when the contract is up. The most recent offense is domains having Auto Renew set to off around March 9 or 10th 2018, and still being billed for them March 21, 2018. Sitting in support chat for 35 minutes WITH someone unable to find the correct domains, even with the names, dates, and invoice numbers provided. cPanel / WHM has not been upgraded and will be past end-of-life in the next few weeks. Tech said they have no notes concerning pending updates. The representat... read more
Business response:
Hello, We were sorry to hear about the Client's concern and did review the account in question. In reviewing the account the domain renewal setting was not set to off until after the domains had been invoiced. The domain management page for any domain provides the following notice when making changes to the domain auto renew toggle button. Please note: You must contact support to remove any existing invoices for domains you no longer wish to keep; disabling auto-renewal will have no affect on outstanding invoices and failure... read more
I had my domain name registered through HostGator. It was set to auto renew, however, it did not auto renew. I had contacted support twice prior to the domain expiration date to be sure it was set correctly. My website was shut down. I contacted HostGator via live chat and they said, yes your settings were correct, but the payment did NOT process. They said I would have to go to their site and manually make a payment. I did so, and am now waiting to be able to access my website again (it has been shut down). This is so frust... read more
Business response:
We were sorry to hear about the clients concern. In reviewing the account the domain renewal payment had initially failed through the payment processor. A ticket was created to assist and the admins were able to successfully assist with manually renewing the domain.
Host Gator host my eCommerce site. They have been charging me for adds on that I did not used. They have refused to refund my account. They continue to do this scam tactics. I will never recommend this services to anyone again. Their servers are very slow and ineffective on any business plan. They will intentionally slow down your website and tell you to pay more money. Host gator is very unethical.
Business response:
Hello, We were sorry to hear about the Client's concern and did review the account in question. The client had taken advantage of a trial offer which was invoiced at the end of the trial. A cancellation was submitted by a member of the live support team and the service in question was canceled and the invoice for that service was fully refunded. We would also be happy to assist with any issues or concerns that the client may have and would ask that they please respond back to our recent e-mail communication or contact our ma... read more
My website has been down 8 times in the past two weeks and no one has been able to give me a reason why. I want a refund for all the down time. Today, a customer service rep said that I would have to wait 8 hours for my website to get back up. Not sure what they're doing over there but they're not providing what I paid for. This is unacceptable.
Business response:
We were sorry to hear about the clients concern. Unfortunately we were not able to locate an account with the information provided in the communication. If the client would like to contact our management team at feedback@hostgator.com we would be happy to offer assistance.
I can confirm the warning that the BBB put up about HostGator. I had multiple hosting packages and domains registered with them and everything was fine, and then around the fall of 2017 everything started going wrong. My site crashes regularly. They charged me for domains that I didn't want. They even charged me for domains that I had already transferred to another name registration company and their own system said were 'deleted' from my account (yet still got charged a renewal). There customer service was never all that gr... read more
Business response:
Hello, In reviewing the account we did see that the domains in question were set to auto renew and the auto renew had not been turned off for those domains until after they had been invoiced. As provided in the Terms Of Service that was agreed to which can be reviewed at https://www.hostgator.com/tos once a domain has been renewed it can not be refunded due to ***** policies which do not provide for a domain to be unregistered once registered or renewed. This has been further complicated due to payment disputes that were sub... read more
I made a purchase for a *** for 3 years under the understanding that I would have prompt service with and ethical company. Instead, I got awful service and delays with no ability to get my money back. Legal yes, ethical? Not in any way. Lies? many. Don't believe anything they say except that they will take your money.
Business response:
We were sorry to hear about the client's concern with his hosting package. In reviewing the account and the cancellation request the client was within the 45 day money back guarantee but had not selected the box that a refund was being requested. In communicating with the client it was confirmed that the hosting package could be canceled at this time. With that confirmation the hosting package was canceled and a full refund was provided. Hostgator offers a 45 day money back guarantee for all shared hosting packages and stand... read more
I asked hostgator to stop charging my card. They asked for my account and I told them I don't have one. The only way they could resolve this was a bank statement, pic of my ID, and a pic of my credit card. I just ended up getting a new card and reported fraud. They were not helpful, and I suggest not to do buisness with this company. Especially when there are so many better company's to choose from.
Business response:
We were sorry to hear that a client may be using another persons information to sign up for a hosting account. Hostgator takes these concerns very serviously and will request information to be able to locate the transaction and account is question and then take action to close the account and refund those funds. Unfortunately in order to locate the charge and account in question our fraud team that handles these unfortunate situations will require confirmation of the account in order to get the charges reversed and fully ref... read more
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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