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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience is consistent with the pattern of complaints submitted against Hostgator that their invoicing practices are deceptive. Despite my domain cancellation request, I was charged for domain renewals, and customer support will not provide a refund and is non-responsive to my requests to escalate. When calling customer support, I was told that there was no manager with whom I could speak, and even if there was, they wouldn't be able to provide any assistance. In addition, my emails to dispute there denial of refund are... read more
Business response:
Hello, We were sorry to hear about the client's experience and did contact them directly to offer assistance with the invoices in question. Once a domain has been renewed it can not be unregistered and would not normally be eligible for a refund as provided in the Terms Of Service that was agreed to with the purchase of the service which can be reviewed at: https://www.hostgator.com/tos In reviewing the account the client had made the effort to cancel the domains in question. Unfortunately the invoices had not been removed a... read more
WARNING! check your hosting package so that if you have sub domains they are not all subsumed together. I cancelled a sub domain and in the process lost my long established business main domain! A long stupid, illogical argument to get it back online! No responsible party can be reached. Don't trust them, bogus "customer concern"-customer beware.
Business response:
Hello, We were sorry to hear of the client's concern. The client had contacted live support requesting the hosting package be canceled. In canceling a hosting package all content associated with the domains and subdomains added to that package are also canceled with the hosting package. Our admin team was able to assist in migrating the content that was associated with the canceled package to a new package the client purchased. Our management team also had reached out to the client offering assistance. If the client has any ... read more
Please never use HostGator as your hosting platform. Since day one I have had endless problems with this company. They take weeks to resolve problems, never fulfill their promises, and constantly create errors. My website has crashed multiple times with them due to their lack of competence and after upgrading my account with them, they never refunded the money that they promised to. They've caused me weeks of work/talking with support. And at the end of the day when I finally changed companies, they deleted my website withou... read more
Business response:
Hello, We were sorry to hear about the client's concerns and did reach out directly to the client to address those concerns. In reviewing the account in question a refund was provided along with backups after the hosting package had been canceled. Once a hosting package is canceled that content is removed from the server.
Walk away and don't even start with this business. There are so many other web hosting services that are better. I have spent HOURS on the phone and online chat trying to get billing issues resolved after they continued to charge me even after I had cancelled. The service itself has deteriorated significantly over time: websites are extremely slow. They kept giving me credits instead of refunds so I overstayed and ended up paying much more. There are many better options available.
Business response:
Hello, We were sorry to hear about the concerns with billing and the hosting service and did reach out directly to the client to address those concerns. A refund has also been provided. Hostgator's Management Team can also be reached directtly at feedback@hostgator.com for assistance with any concerns.
Working with HostGator has been an utter nightmare from the start. Terrible, unresponsive customer service led me to switch hosting providers in a few short months. When my account came up for renewal, they sent me an email notification. How kind of them. The email said it would automatically renew on the 19th of the month if I didn't cancel. So I clicked the link in the email to cancel my account and it took me to an error page saying "the page you're looking for doesn't exist". Hmmm. So you can't cancel your account, got i... read more
Business response:
Hello, We were sorry to hear about the concerns with the account. As provided in the Terms Of Service that was agreed to at the time that the account which can be reviewed at https://www.hostgator.com/tos services are prebilled to avoid interruption in services. The schedule of those renewals can be reviewed at the following helpful link https://support.hostgator.com/articles/articles/pre-sales-policies/billing-account-changes/billing-system/invoicing-and-automatic-billing In reviewing the account in question the hosting ser... read more
Kahl's AC in Montgomery.
I have 3 domains and a package, Hostgator 1. deducted money without noticing me and my approval from my credit card; 2. I pulled down my credit card info from their website, they went for my ****** and deducted my money without my approval; 3. years ago several times the customer service assured me all the auto renewal has been turned off, still multiple times my money get charged without any notice and my approval!!! This is fraud crime, this company should not even be legally existing now, I hope some department can look i... read more
Business response:
Hello, We were sorry to hear about the concerns the client had with domain subscriptions. As provided in the Terms of Service that the client agreed to when signing up for services which can be reviewed at: https://www.hostgator.com/tos "Unless otherwise provided, you agree that until and unless you notify HostGator of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us." In r... read more
I was informed AFTER I PAID, that a scanned copy of my driver's license was necessary in order to activate my account. They are not a bank, a lender, a financial institution, an insurer, or an arms dealer - so for what reason should they be able to REQUIRE a scanned copy of my photo ID? I let them know that the requirement is invasive and requested an immediate cancellation and full refund. I was informed that an admin team would need to review my request and that I would hear something within 24-48 hours. I would not recomm... read more
Business response:
Hello, We were sorry to hear about the clients concern and that they had decided to cancel the account. We carefully evaluate new accounts to determine high risk orders and may require additional information or documentation. This is done to protect our current clients and network along with new clients and appreciate that most clients are aware of the security risks for online businesses and the steps that Hostgator takes to protect our clients.
The website and promises are nice and enticing, especially for domain name transfers, however if a problem arises you will not find adequate support from them. They never addressed my concerns adequately, often answering a different question than asked and taking actions to solve non-existing problems. In order to get me to sign up, the misrepresented to process and once problems were encountered they failed to address them. With no solution in site, I attempted to close an account weeks ago. I was told it was closed, but fo... read more
Business response:
Hello, We were sorry to hear about the clients concern and did review the account in question. In that review we found that initially the client had not indicated that they wanted to take advantage of the 45 day money back gurantee that we offer and the hosting package had been set to cancel at the end of the period that the client had purchased. The client had followed up contacting our live support team who updated the ticket and the hosting package was fully refunded. We also have reached out to the client to assist with ... read more
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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