Hostgator.com, L.L.C.

Jaime L 

on BBB

5 years ago

This is the parent company of *******. I've been using ******* as a registrar for over 20 years, but am in the process of transferring the last of my clients' domains to other registrars. Their policy of putting an ICANN lock on a domain when they don't receive ownership verification has caused one of my clients' sites to be down for over 9 days. I made numerous phone calls to their support, including one that lasted nearly two hours. I uploaded all of the verification they requested within 24 hours of the problem; despite t... read more

Bryan M 

on BBB

5 years ago

The parent company to Bluehost.com, HostGator and many other hosting platforms is a huge nightmare. Inspired me to write my first BBB review. We used their shared hosting for over a year and decided to move to a dedicated server for increased performance. We paid for migration services to move the website between their servers. With the very little information they would give up, they failed to migrate the server properly and left out website down. US and foreign support call centers that can't do anything but say the migrat... read more

Carrie B 

on BBB

5 years ago

We've been using ******** for 8+ years now, as we own and develop several web properties. As of three months ago, one of our biggest sites we were hosting with them went down. After several painful phone calls, nothing was ever resolved. We were just told to wait and were given no estimated time period in which the site would be up. Well, here we are, three months later...and our site is still down. We have lost THOUSANDS of dollars and are still paying for service on a site that we are not receiving. I would appreciate some... read more

Kristen R 

on BBB

5 years ago

This company is awful. The hosting service never worked and cancelling is incredibly challenging. I have spent the last hour speaking with representatives who tried to deny responsibility for charges and declining to cancel my account. I've been online for over an hour with a patronizing rep who has refused to stop billing. 

Paul T 

on BBB

5 years ago

Went to cancel an account with Hostgator and they wouldn't refund the unused portion of my service. I don't feel they did enough to ensure I was aware of automatic payments and the cancellation policy regarding unused portions. 

Wendy S 

on BBB

5 years ago

I had a blog with Hostgator for over ten years. The blog was of writing that was important to me, short stories, articles, poetry and a novella. Most of this work I have copies of. In late fall I ran into financial difficulties and wasn't able to cover the fee and my blog was stopped. In January when I contacted them to see if it could be revived, they said there was no chance, they wouldn't have a backup of it as two months had passed. I assumed all business dealings with them were closed at that point until they suddenly t... read more

Lee F 

on BBB

6 years ago

Hostgator performed poorly during my abbreviated attempt to host a couple of sites with them. My site performance rated very highly on everything except server response time, but had little luck in improving that after dozens of calls to tech support. My site seemed to even get slower and slower. I decided to try another host, but was shocked to learn that they were unwilling to refund the 2 years of service paid for but that would not be rendered. They claim their policy only allows refunds within the first 45 days, so if y... read more

Asher K. 

on BBB

6 years ago

HostGator advertises as "Unmetered Disk Space" however if you keep files of any kind that takes up lots of space, or have a certain amount of "nodes" or actual files, even text files they freeze your account this is deceptive advertising. Same thing with their pricing, they say $3.99/month but when you go signup its that price if you buy 3 years worth of services in one go. Otherwise you can get a trial account for $3.99 but next month its $14.99. 

Sharee C 

on BBB

6 years ago

Please do not use this company. I used them for 10+ years. I finally was able to cancel because my card they had would not renew...they try and renew your hosting package 2 weeks prior to the actual renewal date. I specifically requested that I have access until my cancellation date via a LIVE agent, and was reassured that I would indeed have access until the last day. This company ended my access before my last day of course - leaving me scrambling to download my backups, and no way to login to my account to make note of an... read more