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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company is awful, owned by a parent company Endurance International Group that owns many more hosting companies they bought up and provides the same crappy service. Tech support is incompetent in solving problems with email and account migration. Failed at account migration. **** *** ***** **** ********* **** ******** has little concern for resolving by denying report and closing ticket unresolved: articles.****************************
Business response:
We were sorry to hear about the clients experience. Unfortunately the information provided references two accounts that were closed in 02/15. In the other account that was referenced we were not able to find a migration request. For clarification support requests including requests for Courtesy Migratons are never closed. They are set on hold when additional information has been requested and are awaiting for the client's response or the question that was being asked has been addressed by an admin. Our management team has re... read more
Worst Tech support ever! I have never had an issue resolved through HG tech support. The techs are rude and condescending. I continually need to reach out to other sources to resolve issues. I have no idea how they can have an A+ rating lol
Business response:
We were sorry to hear about the client's experience and did review the support interaction and also reached out to the client directly to offer assistance. If the client is still needing assistance we ask that they please respond back to our recent e-mail communication or email our management team at feedback@hostgator.com and we will be happy to offer assistance.
I am a customer of Host Gator. I switched to them a couple of weeks ago from *******. It has been the worst experience for me and my family. Specifically, I am now receiving approximately 200 spam emails a day when I was receiving about 5-10 before. I was having problem with spam so I called their tech support for help. They told me to turn on a product on their c-panel called box-trapper. I did not know what this was and they did not explain what it was before it was turned on. Apparently it auto-responded to the spammers w... read more
Business response:
Hello, We were sorry to hear about the client's experience. A member of our management team has contacted the client to assist with his e-mail concerns.
These guys are such a fraud. Their customer service is horrific. So I go in to remove my credit cards on my account, because I am canceling my service and don't want them to auto-charge any illegal charges. Literally the moment I remove my credit card from the account, Host Gator makes an illegal, fraudulent, $15 charge. I then have to spend all this time with customer service to remove the charge, and they sit there and blame me the entire time for it. I asked 7 times in the chat, "Did you remove the $15 fraudulent charge?"... read more
Business response:
We were sorry to hear about the clients concern with the domain renewal. In reviewing the account we did see that the domain in question was set to auto renewal on the account and was active. In reviewing the account several credit cards had been added to the account during the life of the account and only the most recently added card had been removed. The other cards were removed by live support when that team was contacted for assistance. To resolve this amicable the domain renewal invoice has been refunded.
In January of 2016 my blog, which was hosted on Hostgator was coming under a brute force attack where several attempts were being made per minute to guess login credentials for my site. My site went down periodically. Then it'd be back up and go back down. I contacted HostGator. They said they were "forced to temporarily restrict access to MySQL" as single hosting accounts can't use more than "25% of the entire server's resources." Their support person said they could not help me with the attacks (aka not their problem) ther... read more
Business response:
We were sorry to hear that the Hosting Service Purchased did not meet the clients needs. On a shared hosting account the resources are shared for all users on the server and the 25 simultaneous database connections is usually more than sufficient. Most database connections open and close within a fraction of a second. A forum with 500 active members will rarely hit this 25 simultaneous connections. Although this can be a frustrating experience it is also usually an indication that the website in question is growing in traffi... read more
I can't possibly say enough negative things about HostGator. First and foremost I've been a customer for 5 years now leasing a dedicated server through them, paying roughly $2500 per year. The first thing I should say is that their customer server is nonexistent. When you do get ahold of someone, they're reading from a script, and you'll generally have to talk to 5 or 6 people before you get escalated to a high enough level of support where someone can actually help you. Secondly, these guys have some serious, serious networ... read more
Business response:
We were sorry to hear about our Customer's concern with the network issues we recently experienced. Hostgator offers a 99.9% up-time network guarantee for our dedicated hosting clients. In our efforts to improve our network and our data center there have been some recent events that did cause some issues for a limited number of clients which have been addressed and compensation was provided to those affected clients as provided in our Terms Of Service which can be found at https://www.hostgator.com/tos Hostgator also offers ... read more
I can't possibly say enough negative things about HostGator. First and foremost I've been a customer for 5 years now leasing a dedicated server through them, paying roughly $2500 per year. The first thing I should say is that their customer server is nonexistent. When you do get ahold of someone, they're reading from a script, and you'll generally have to talk to 5 or 6 people before you get escalated to a high enough level of support where someone can actually help you. Secondly, these guys have some serious, serious networ... read more
Business response:
We were sorry to hear about our Customer's concern with the network issues we recently experienced. Hostgator offers a 99.9% up-time network guarantee for our dedicated hosting clients. In our efforts to improve our network and our data center there have been some recent events that did cause some issues for a limited number of clients which have been addressed and compensation was provided to those affected clients as provided in our Terms Of Service which can be found at https://www.hostgator.com/tos Hostgator also offers ... read more
Hostgator.com has the best customer service of any hosting provider I have ever dealt with (and I have dealt with quite a few). I always recommend them to people who want to set up a new website.
Business response:
Thank you for the kind words and your patronage.
For nearly a year, I contacted technical support on numerous occasions trying to fix a very simple problem: I needed to switch my domain name, but for some reason HostGator's interface wasn't allowing me to. I contacted them over and over again, to no avail. So after 9 months of back-and-forth and explaining myself over and over, all the while having no website except one that was under a defunct business name (and actually costing me money and clients), I asked that they just cancel my contract and refund me for the year of... read more
Business response:
We were sorry to hear about the concerns that were brought to our attention. In reviewing the account we did see that a support ticket had been created with the steps that the client needed to take in order for the domain change to be completed. Unfortunately there was no follow up communication that the client had any questions about those steps and the steps were not taken to allow the admin to be able to complete the domain name change. We also see that the offer of a refund was made from the date that the request for can... read more
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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