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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While the hosting service worked while I needed it, I can't seem to cancel my account. Luckily, the credit card they had on file is no longer valid, so I am not being charged. But, I'd like to close my account so that there are no credit issues on my side.
Business response:
Hello, We were sorry to hear about the Client's concern and have assisted the client with the cancellation of the service. For clarification hosting services will automatically renew if they are not canceled as provided in the Terms Of Service which were agreed to. The Terms of Service can be reviewed at https://www.hostgator.com/tos. The following information is also provided on the check out page when purchasing hosting service: Qualified packages include instant activation and 24 hour support. Introductory prices apply to... read more
This company incorrectly charged me $15 yesterday. Last night, I contacted support and was assured I would receive a refund. Then today a "Jason S" notified me the company was now refusing to refund the $15. I don't like to be lied to and this feels like fraud. BEWARE!
Business response:
Hello, We were sorry to hear about the client's concern with the invoice in question. In reviewing the concern the issue had already been escalated and addressed by the management team and a refund has been issued. If the client has any additional concerns we would ask that he please respond back to the recent e-mail communication or contact the management team directly at feedback@hostgator.com and we will be happy to offer assistance.
I have the misfortune of being a client of hostgator for 1 year. The only reason that is still true is because I stupidly purchased a three year contract. In that time, every single of the 10+ actions that requires Hostgator authorization has either not been performed or been executed incorrectly. In some cases, the admins who perform the support tickets just mark it as done without doing the job and then lie about it. Other times they do not follow the instructions and do something else entirely, which is quite risky. In on... read more
Very difficult to cancel anything with this company. There is no easy "cancel domain" button so you are left waiting for an agent in order to cancel your domain. The first time I tried this process with an agent I was left waiting indefinitely for them to cancel. The second time the process was "escalated" and they informed me they would email me (have not received an email). I am approaching the "auto-renewal" date and am concerned that no one will get back to me in time for a charge to be added to my account.
Business response:
We were sorry to hear about the client's concern and in review of the account in question did see that all domains and services were canceled and the domains were set to expire. Clients are able to manage their domains directly through their account by logging into the portal and going to the Doamin management page. From that page the client has the option of turning off auto renew for any of their domains. The domain would then automatically expire rather than renew. If the client has any additional concerns we ask that the... read more
They take your money by having you save your credit card. For hosting, they took my money on a card I forgot I stored 15 days before due without my knowledge (probably on a fine print line somewhere). When we disputed it with the bank, I got a cocky email from a "William K" Chargeback administrator. He called it a legitimate practice and shut down my account as he reversed the charge months later. I thought it was a great company but as I read more and more, they are not on the level. I will look for a new company. I have be... read more
Business response:
Hello, We were sorry to hear about the client's concern. Invoices are presented to the account and automatically addressed according to the following schedule as provided in the following link: https://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/billing-system/invoicing-and-automatic-billing The hosting service is a subscription based service and will automatically renew the services until canceled using the payment information provided by the client to avoid service interruption. This is addres... read more
Dealing with HostGator is the worst experience of my life, I can believe a company can be this unorganized and incompetent. I transferred my domain to HostGator in 2013 and have been paying them domain registration services since then. A few weeks before my domain was to expire, I made multiple attempts to try and renew my domain. No one at HostGator would help me and repeatedly brushed me off and ignored my request assuming customer confusion and user error. My domain expired and entered auto-renew grace period and when fur... read more
Business response:
Hello, We were sorry to hear about the client's concern in renewing a domain. The domain was registered through a legacy domain registration service and was not correctly communicating with the billing system on the domain status which did cause some confusion. At this time the domain has been transferred to the current domain service and is showing correctly in the client's domain management account. A member of the management team is also in communication with the client to assist with any additional issues or questions th... read more
They take your money by having you save your credit card. For hosting, they took my money on a card I forgot I stored 15 days before due without my knowledge (probably on a fine print line somewhere). When we disputed it with the bank, I got a cocky email from a "William K" Chargeback administrator. He called it a legitimate practice and shut down my account as he reversed the charge months later. I thought it was a great company but as I read more and more, they are not on the level. I will look for a new company. I have be... read more
Business response:
Hello, We were sorry to hear about the client's concern. Invoices are presented to the account and automatically addressed according to the following schedule as provided in the following link: https://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/billing-system/invoicing-and-automatic-billing The hosting service is a subscription based service and will automatically renew the services until canceled using the payment information provided by the client to avoid service interruption. This is addres... read more
This company has deceptive billing practices and they should make adjustments in order to stop receiving these negative reviews. On July 24, 2018 I received an email from them regarding auto-renewal of my hosting/domain services, payment of $107.40 due on September 8, 2018. On August 24, 2018 payment was auto-processed in the amount of $122.40. $107.40 for the hosting, and an additional amount not indicated on the invoice in the amount of $15, for the domain renewal. I immediately contacted their customer service, was told i... read more
Business response:
Hello, We were sorry to hear about the client's concerns. In reviewing the account in question the invoices for the renewal of the domain and the hosting were separate invoices and the notification for each invoice would have been sent out in a separate notice. In the case of a domain renewal the courtesy notice would have been sent out 30 days prior to the domain renewal and due to ICANN policies would need to be canceled prior to the invoice being processed. As was agreed to with the purchase of the hosting package as prov... read more
I didn't renew hosting plan with them and decided to switch hosting companies. I have about 3 domains still registered through HostGator, 2 I just renewed the year. My domains have been suspended and their support tell me its my new hosts fault. All my ******* domains are working just fine after the switch, but the HostGator domains are not resolving is costing me a lot of business.
Business response:
Hello, We were sorry to hear about the client's experience and did contact them directly to offer assistance with managing the domains. The domains were active however the client was getting an error when trying to manage them through his account portal. To assist the domains were updated to the client's requested settings. Information has also been requested from the client on the errors they were experiencing in using the domain management page which we had not had any success with replicating and seemed to be network rela... read more
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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