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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HostGator is a total scam; their actions are shady all the way. They sold my phone number to every telemarketer in the country, billed me for three more months of web hosting that I didn't ask for five days prior to my renewal date, then promised a refund that I never received. I've had to cancel my debit card with my bank to make sure this fraudulent billing doesn't continue. PLEASE don't do business with this company. It will be the biggest mistake you ever make.
Business response:
We were sorry to hear about the concerns that the client had and have also contacted the client to address them directly. Hostgator does not sell the contact information that is entrusted to Hostgator by our clients. In reviewing the account in question the domain that was registered did not utilize domain WhoIs protection and the domain registrant information was publicly available which includes the contact information. ***** who sets the policies and protocols for domain registration requires that accurate and correct inf... read more
I cancelled my account in January and then had two charges appear on my statement 10 months later. Even after providing customer service their own email confirmation of the cancellation, they claimed the charges could not be cancelled or refunded, and they insisted it was my own fault for being charged, again despite written proof of the cancellation. Avoid doing business with these fraudsters.
Business response:
We were sorry to hear about the clients concern and did review the account in question. A cancellation request had been made for the hosting services. The request did not specify if the domain was also to be canceled and no reply was received when the client had been contacted requesting that clarification. Domains are a separate product from the hosting services and auto-renew can be turned off by the client directly through the billing portal. Domains quite often have an intrinsic value and can also be used with another se... read more
I cancelled my account in January and then had two charges appear on my statement 10 months later. Even after providing customer service their own email confirmation of the cancellation, they claimed the charges could not be cancelled or refunded, and they insisted it was my own fault for being charged, again despite written proof of the cancellation. Avoid doing business with these fraudsters.
Business response:
We were sorry to hear about the clients concern and did review the account in question. A cancellation request had been made for the hosting services. The request did not specify if the domain was also to be canceled and no reply was received when the client had been contacted requesting that clarification. Domains are a separate product from the hosting services and auto-renew can be turned off by the client directly through the billing portal. Domains quite often have an intrinsic value and can also be used with another se... read more
I have wasted hours trying to get my 3 website reinstated by HostGator. They claimed that there was Malware in them, which I first removed the files they told me about, but them was forced to spend hundreds of dollars to have the site professionally cleaned. After looking online I thankfully did not use SiteLock which is their partner company and wanted to charge twice as much as Sucuri who I ultimately went with. As soon as my subscription is up with HostGator, I'm moving everything elsewhere.
Business response:
We were sorry to hear about the clients concern and understand how frustrating it can be when a website is compromised. When a report is received that a site is hosting malicious content we are obligated to take immediate action to protect the reputation and authority of Hostgator's network that the client's who use that service depend on. Those restrictions can not be removed until all malicious content and scripts have been removed and scans of the site come back finding no additional concerns. Hostgator does recommend Sit... read more
I have been a customer of HostGator for over 5 years. When I first switched, they were amazing and helpful and their support team always seemed to listen and find solutions. The prices were reasonable and they were a great hosting company. Fast forward to 2017... They overcharge, under-provide, and customer support is deplorable. Their ticketing system allows the option to upload attachments but when you do, you get a "Forbidden" error. Maybe this is caused from lack of website security? In the past 2 years the amount of jun... read more
Business response:
We were sorry to hear about the clients concerns and have reached out to the client to assist. In reviewing the chat we did see that the connection had been lost and the live chat interaction had dropped. SSL's are a challenge as installing them requires root access on a shared server such as a reseller hosting package which requires admin time. As an alternative option to increasing the pricing of all shared hosting packages only the small percentage of clients that use third party SSL's are charged for the admin time to in... read more
I had the worst experience ever today. After 5 years with Hostgator dedicated server i am switching to ******** because of someone "Cory R." from Sales Development let me know that I am no longer getting my loyalty discount for whatever reason ( according to him it was one time deal a year before. But as a matter of fact i had it for 3 years in a row). He even kindly let me know that i can cancel via online form. Unbelievable! "Hello You may also cancel via the online cancellation form. Best regards, Cory R. Sales Developmen... read more
Business response:
We were sorry to hear about the clients concerns. Hostgator does offer discounts for renewing a hosting package. The discounts that are available will differ depending on when the package is being renewed and a discount that was applied previously may no longer be available. However we do work with our clients to see what discounts may be available at any one time.
Terrible hosting, go elsewhere!! Servers have been down 4 of the last 8 days. They will not even offer an estimated time they will be up simply tell you they are down. They guarantee 99.9 percent up time but when you ask for a refund because you are changing servers they refuse to refund your credit remaining. In 20 years with various hosting sites I have never seen worse. Not just the hosting during these outages they also take down the name servers which means days of lost emails. Trying to conduct a business on this compa... read more
Business response:
We were sorry to hear about the clients concerns. Due to some hardware issues the server in question had to be taken down to complete the repairs and did require that all sites on the server be restored from the backups. Unfortunately this does take considerable time when a restore is required and will affect all services including email on the server. Hostgator stands behind the 99.9% uptime guarantee which provides a credit for the month of the hosting if the 99.9% is not met
Horrible business practices. They renew your hosting automatically and long before the due date so you receive unexpected balances on your credit card. The support is a nightmare, slow and inexperienced. AVOID AT ALL COSTS.
Business response:
We were sorry to hear about the clients concerns. The hosting packages and services are invoiced prior to the due date and renewed using the schedule provided in the following helpful link: https://support.hostgator.com/articles/articles/pre-sales-policies/billing-account-changes/billing-system/invoicing-and-automatic-billing This assists our clients in ensuring that the service is not interrupted and also addressed in the Terms Of Service that each client agrees to at the time that the service is purchased. The Terms Of Ser... read more
Very much disappointed with hostgator level of service and customer support. At this time there are lot of cloud hosting companies to switch to cloud Don't waste time in them. They say things are unlimited. but if you exceed certain limit they will take your site down without any notice or communication and their customer support sucks.
Business response:
We are sorry to hear about the clients experience with account limits. On our shared hosting packages disk space and bandwidth is unlimited but there are other limits on the hosting that is outlined in section C.a. and C.b. of our acceptable use policy that was agreed upon at signup. https://www.hostgator.com/tos/acceptable-use-policy After reviewing the account in question it appears the account suspension was not related to account limits but is related to a legal issue that was brought to our attention.
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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