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Hostgator.com, L.L.C.
- Technology
- Houston, TX
About this business
This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
Location details
11250 Northwest Fwy, Houston, TX, 77092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HostGator has been mostly fine for me. Their interfaces are easy enough to use and they support many technologies. As far as I can tell, uptime has been great and site speed is fast enough for most purposes. However, serving your site over https is a necessity these days, and they don't support LetsEncrypt for shared hosting, even though users have been asking for it for a long time. Instead, they provide an easy way to pay $40/year for https (needless to say, expensive when other hosts provide free SSL). I purchased an SSL ... read more
Business response:
We were sorry to hear about the client's concern with the SSL Certificate that was purchased. With the purchase of an SSL there is a grace period where an SSL can be canceled with the SSL provider. We did reach out to the client and work with him to get this resolved with an amicable resolution.
If there is anyway to give a 0 star I would. For 2 straight days, my "cloud site" is down for maintenance and the poor support was unable to provide the timeline for completion. So does this mean "forever"? The business - please don't respond to this review saying that you have asked me for something and waiting for my response. These will all be a lie. All the support said is that they are performing emergency maintenance and site will be slow (but its DOWN) and there is no estimated time when the issue can be resolved !? B... read more
Business response:
We were sorry to hear about the client's concern with the recent maintance. Unfortunatley a regular scheduled maintatnce that would not normally affect clients on the server did not go as expected and did result in this taking much longer than expected to resolve. Our admins were fully engaged and worked to resolve it as quickly as possible. Unfortunately with an issue of this nature our admins are not able to provide an ETA as they work to address it. Although normally the hosting package would not normally be eligible for ... read more
Horrible experience 3 hours since website is down and no answers being given however hostgators website is working ith no problems
Business response:
We were sorry to hear about the clients concern. There was an issue that was affecting the client's server which did take much longer than expected to resolve. These instances are rare as most maintenance is performed with little to no affect for the sites being hosted on any server there are those occasions that in order to protect the server and the data on the server services are interrupted as the underlying issue is addressed.
Several months after their 45 refund policy, I started experiencing hangs and slowness in my website. I contacted their support team about the issue, but they were unable to resolve the problem. Now I am stuck with more than 2 years of empty web space that I will will not use. Which, by the way, they completely removed what was my CPanel and website from existence. The website CPanel is no longer accessible, which renders the site useless. I wasn't asking for a full refund, but rather a partial refund for the remaining 2+ ye... read more
Business response:
Hello, We were sorry to hear about the client's concern with his hosting and in reviewing the account did find that the hosting package had been incorrectly canceled rather than set to cancel at the end of the billing cycle. At this time we have contacted the client and provided a prorated refund for the remaining time on the hosting package that had been paid for and appreciate the client bringing this to our attention.
This business decided to reopen and charge an account that was closed two years prior. It was not requested to be reopened by me and they refused to give a refund.
Business response:
We were sorry to hear about the concern and did reach out to the client to try to assist. Unfortunately we have not received any response from that communication attempt. In reviewing the account we did see that the hosting package had been canceled however the domain was still active and we were not able to find any request had been to cancel the domain. Once a domain is renewed the domain can not be unregistered and is active until it expires. We would be happy to assist and request that the client please respond to our re... read more
A while back, I used them for website hosting. I had two domains but dropped one and kept the other. They did an automatic renewal for the one I didn't want anymore so I contacted customer service and told them not to auto renew my stuff, I want to do it manually. The customer service rep was pretty nice and gave me a free month of hosting so I thought they had pretty good customer service. I later canceled my hosting with them and, because I had told customer service I did not want any auto renews, I thought they would unde... read more
Business response:
Hello, We were sorry to hear about the concerns and did review the account in question. A cancellation ticket had been submitted unfortunately there was no mention or request for domains to be canceled and only the hosting package as noted in the request was canceled at that time. We also reached out to the client to try to further assist and at this time have not received any response to that communication. We would be happy to discuss this further and would request a reply back to our recent e-mail communication or contact... read more
We have been Customers of Hostgator for over 5 years. Hostgator hosts our website and we have never had a problem with Hostgator's service. The Staff is responsive, professional and customer service oriented. We highly recommend Hostgator.
Business response:
Thank you for your review of our service and your kind words. We appreciate your patronage and look forward to continuing that relationship in to the future.
I have read the complaints of many of these people. In every case it was something they did wrong and didn't follow policies and procedures. I have used the service for many years and every last issue I have had was my own doing. I have had all the same issues as some of the complaints when people say were Host Gator's fault when in fact Host Gator was not at fault. Host Gator worked tirelessly and with kindness to resolve all my issues from day one even today. ** * *** *** ***** * ***** ****** *** ***** ********* *** ******... read more
Business response:
Thank you for your feedback and your kind words. We appreciate your patronage and taking the time to provide your review of our services.
Horrible Experience working with this group. We have been with them since 2004. Since, support has went down here. Recently, we requested a backup restore on 10/26.. it is now 11/6 and this has not occurred. Chat support takes LONG breaks (20-40 minutes). Then we got a supervisor by the name of steven that said we had to simply wait. Not only that, but if I had a problem, I could talk to josh (i'm assuming he meant Joshua ******). This is horrible.
Business response:
We were sorry to hear about the clients experience and did review the restore ticket along with the interactions that the client had with live support. In reviewing the courtesy restore ticket which was submitted on October 29th a request had been sent to the client requesting that they confirm the acceptance of the restore fee on the same day that the request had been submitted. Unfortunately no reply confirming acceptance of the fee was received in response to the ticket until the 6th of November. The admin team is not abl... read more
Frequently asked questions about Hostgator.com, L.L.C.
How is Hostgator.com, L.L.C. rated?
Hostgator.com, L.L.C. has a 1.3 star rating with 87 reviews.
When is Hostgator.com, L.L.C. open?
Hostgator.com, L.L.C. is open now. It will close at 6:00 p.m.
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